Archive for June 20, 2016

Questions about Data Recovery

data recovery (Wikipedia)Wikipedia defines data recovery as “a process of salvaging inaccessible data from corrupted or damaged secondary storage, removable media or files, when the data they store cannot be accessed in a normal way”. Here are some data recovery questions I’ve received over the last day or two.

RAID0 volume crash in Synology DS413j. Guessing by the logs – HDD sector reading errors – suspect hard disk degradation, one or both. The storage was nearly full. No recovery attempts yet, hard disks are still in place though volume is not accessible. It contains some business critical data that needs urgent recovery

I am hoping you will be able to help me with a hard drive recovery. Recently my internal hard drive has been making a clicking sound and is unable to be accessed, after attaching it to another computer it is recognisable but can not be intialised due to an I/O error. Is there any hope of recovering the files off of this? There are important work related documents that I am anxious to retrieve. Could you please advise if retrieval is possible and if so what price range would that be in.

Hello there, I have a Western Digital MyBookWorld NAS drive that stopped mounting after many years of service. The drive capacity is 1TB. I have extracted the drive from the enclosure and mounted it in a USB enclosure. On attempting to mount the xfs drive in Ubunto , it thinks about it and then display remote Input/output error. WD Life Dataguard Diagnostics shows multiple bad sectors. I was about to use ddrescue but I don’t have enough space storage to recover an image. I believe the issue to be with the file system that has been corrupted. Recently I had the NAS storage mounted on a raspbien build on Rasberry Pi with constant download from Usenet.

I have dropped my Apple iPhone 5s in water and it no longer works or turns on. I would like to retrieve my photos, notes, and contacts. I am located in London but also wanted to know if there is a pickup option. Could I please also get a preliminary quote.

I have 4 travan TR1 mini cartridges and need the information taken off them and put on to a CD (or memory stick). Could you please advise if you cant do this and, if so, costs?

I moved across to a new PC. I attached one of the internal drive from the old PC to the new PC. I stupidly put the drive on top of the new PC and then at some point the drive fell off while the computer was on. Now the drive won’t be recognised and makes a regular beep noise.
Any idea on what this could be and the cost of getting it repaired. I live in E14 so can come to bank or happy for it to be collected.

Hard drive has malfunctioned, was working fine and then laptop and various other computers won’t recognise the device.
Sounds like something might be loose inside the hard drive

Device is making a beeping noise and not being recognised by the computer. Had been using the device for a few hours straight so it might have over heated.

I have a HDD Baraccuda Seagate 1.5 GB, 4 years ago fell from half a meter (of a coach). Since then cannot be recognised by pcs or laptops. I do not remember if there was a clicking noise. I believe there wasn’t (if I remember well).
My priority list is 6-8 gbs of photos in a dedicated directory and 5000 gbs of family videos.
I would appreciate a quote.

Data Recovery in Warrington, Bury, Manchester

My WD portable hard drive contains all my digital photographs (about 650 MB of them). When we plugged the drive into our new computer, a fault/error was detected – and it was suggested that we scan and repair the disk. (We did not.) Instead we used Macrium Reflect to try to clone the WD hard drive to a 2 TB Seagate portable hard drive. The cloning process failed and it then appeared that neither drive could be properly “seen” by Windows Explorer – for both drives, we were asked whether we wished to reformat the disk. (We did not.)

We fear that the original data has been completely lost, which is extremely distressing. We would like some professional help and would very much appreciate a call over the weekend to inform us whether you think you could find a solution. We are happy to deliver both drives to Warrington on Sunday, but getting them to Warrington during the week may be tricky.

Thanks for your question. This is a problem we are asked more or less every week. Fortunately it seems like you’ve done nothing wrong so far. You certainly want to avoid taking any action that will change the structure (“repair”) of the data on the hard drive. My thoughts are that you either have a slight file system corruption that is causing the data not to be read, but from experience, I think your hard drive probably has bad sectors. These are parts of the hard drive that have become unreadable and have gone “bad”. I’m not familiar with Macrium Reflect and I suggest you don’t use anything like that as it is software based. Using software to recover data from hard drives with bad sectors is asking for trouble and the problem is physical – and no software is able to fix a physical problem. Instead, bring the hard drive into the Data Clinic offices and we should be able to retrieve the information for you. Data Clinic’s closet branch to Warrington is in Bury, Greater Manchester, which is where the main recovery lab is based. You can find information and an address at