Question 1. “My daughters university laptop was dropped and damaged. It’s insured by PC world where we bought it. They repaired it but said the hard drive data was unrecoverable under our insurance deal. They said the hard drive had stopped spinning round. They recommended that we send it to their specialist who could recover the data. We paid £90 for this service and they’ve just got back to us and said they can only do it if we pay another £260. We are not happy with this. Can you recover data when the drive is no longer spinning? We want the data and photos but feel PC world are stitching us up majorly.”
Answer 1. I recommend that people always try and look for a ‘no recovery no fee’ service. This means that the specialist will look at your hard drive problem for free and then quote you a cost for data recovery. It’s then up to you to decide whether you want to have the specialist retrieve your data. Datlabs data recovery are a United Kingdom based data recovery specialist with branches in several places including London, Reading and Southampton. I checked with them and they offer the no recovery no fee service I mentioned earlier.
Question 2. “I’ve got an SSD hard drive which my computer cannot recognise. I have tried it in other computers but had the same issue. I think it had some photos on it that I would like to access (although not 100% sure). It’s a new SSD and think it’s 80gb or 120gb. I would be grateful if you would provide a quote for trying to recover any data.”
Answer 2. Can you tell me a little more about the problem? SSD hard drives have no moving parts which mean that they are more robust and break less frequently than the other spinning type of hard drive. However, they have their own unique problems. Here’s a very informative article from SSD recovery specialists Data Clinic about Samsung SSDs, http://www.dataclinic.co.uk/samsung-evo-840-ssd-faults-beware/, have a look at it, it will help you get the data recovered.
Question 3: “I can’t find the data on my external hard disk. I think it had been accidentally deleted. The hard disk is in perfect working condition my an entire folder is not there anymore. How much would it cost me to have the data back?”
Answer 3: Deleted data recovery jobs are either easy or hard. Never anything in between. First of all, the obvious question: have you checked the trash/recycle bin? – Your data may well still be in there. If not then recovery usually depends on how long ago the data was deleted. Usually the longer the time the smaller the chance of recovery. However if the machine has been turned off or used little since the data was deleted there is a good chance that it’ll still be on the disk and be retrievable. Please contact me for further advice
That’s all folks – thanks for reading. The next instalment will be ready soon.