Here’s the latest batch of posts that have come into us from people with failed hard drives who need to retrieve their data. As you can see, the hard drives have failed for a number of reasons. Sometimes the data is recoverable, other times not. It all depends on the problem. Professional data recovery services are available throughout the UK from companies like Data Clinic Ltd, who have been retrieving people files from dead hard drives for over 15 years.
WD Mypassport Ultra external hard drive seems to have failed. Powers up when connected but not visible as a device (I have a macbook) so I can’t see anything. A 3TB internal drive that shows no signs of damage externally. Not showing up in BIOS in two different machines. It feels as if it spins up when power is switched on then stops a few seconds later.
Need Data of of old hard drive
I’m afraid this might not be the most helpful description of a problem. I have an old external hard-drive that failed quite a few years ago. It has, since failing, sat in a box and collected dust. When it failed, it simply failed to start-up at all, but it did go through a short period of “clicking”. I would love to know the likelihood of getting my data back, and the cost that might be incurred. I haven’t needed the files on the disk for a long time, so it isn’t urgent at all. As such, if it’s going to be very expensive then I’ll probably leave it, but there are some “rare” MP3s from bands that I used to see, that I simply can’t find anywhere else that would be great to get back! As well as a few films, etc
USB Port takes too much energy
I plugged in my external hard drive one day and a window popped up saying that the USB Port was taking too much energy. I unplugged it and tried again – the alert remained. Since then my Mac hasn’t recognised my Hard Drive. I tried it on a different Mac and it’s not being recognised there either. Hard Drive is working as light blinks when plugged in but just refuses to be recognised. Cannot access it – lifetime of photos 🙁
External USB 3.0 hard drive 1TB by Verbatim (disk by HGST) – it slid off the desk while connected to he computer, under it’s own weight disconnected from the cable and dropped to the floor about 30-40 cm. It was connected a moment earlier and working fine. When reconnected device is recognized as External Hard drive, but cannot be initialized (either win 7 pro or win 8 pro). No vibration when connected, just very slight whining noise – like electrical motor in a fan prevented from turning by holding the impeller in place. I need to recover any private pics, videos and documents that are on this drive, so can you help me?
Yes – I can help – please contact me with your details so I can contact you.
I have a 500Gb WD passport external hard drive that has suddenly decided that it’s not going to work any more. I have been backing up files from my old laptop onto it all day and now when I insert it to my new laptop that runs off windows 10 I get either “The parameter is incorrect” error and it just says “local disk” (I) instead of “my passport” or I get a “the request failed due to a fatal device hardware error” message. The external hard drive hhas been working all day on both computers and now suddenly it’s not. Please could you help me recover my files?
I have a Samsung M3 Slimline 1TB USB 3.0 portable hard drive, which was functioning perfectly last night. This morning I turned on the desktop it was connected to, and it seemed to get stuck on the motherboard splash screen. After plugging the hard drive into another computer and turning it on it had the same issue, but the machine booted up just fine without the drive connected. When I connect the drive once a machine is booted, the light on the drive will come on (solid), but the computer doesn’t detect anything, even as a malfunctioning drive, and when I hold my ear to the drive I can hear it beep quietly about a dozen times, then stop.
I have some of the data backed up, but not all, and I would sincerely like to try to recover what is on the drive. If possible, please contact me via email as I cannot always answer my phone due to work commitments.
laptop keyboard punched. laptop went blank. computer turns on but hard drive not found. Would you be able to look at a laptop that has had a drink spilled on it? Some of the keys have now stopped working despite tries to dry the laptop out. If so, can I bring it in at any time or do I have to book a slot? Also what would be the cost to look at it? Lost photos unable to read hard disk.
I have an Android phone stuck in a boot loop. The phone is an HTC One (i.e. M7). I had not been having any problems, and got up one day to ind the phone stuck rebooting – there was no trigger event or “incident”. The phone is quite old, and had some battery problems because of its age, but nothing worse. The phone can charge, and boots through the HTC screen and then goes blank, before resetting (maybe around a minute after powering on). I can get into the recovery screen and fastboot by holding VOL-DOWN while rebooting. I have tried various recovery or reboot options in there but none make any difference. I have NOT tried the “factory reset” option as I am much more interested in getting the data off than getting the handset working again. I also tried accessing it over ADB from my PC, but as I never tried this when the phone was working I don’t know whether the problem with that is with me or with the phone.
I wanted to ask if you could make any suggestions or give me an estimate for taking a look at the phone.
The main thing I am interested in getting back is my photos, although I am also interested in other data from the internal storage, as well as texts and data from a few apps.