Device: HP Mediasmart Server EX475
Problem: Worked fine from purchase in 2007 until it failed to boot up just over 4 years ago. Spent an age and a fortune on phone calls to HP support to talk me through the recovery process, which didn’t work. At which point they ran out of ideas and I ran out of money and will to live. I am now wondering if it’s possible to at least rescue some data, if not get the thing working again. I have all the original manuals, installation set-up and recovery discs.
I sent some RAID 5 hards drive to ‘Rapid Data Recovery’, who replaced some parts, but in the end were unable to recover any data. They sent this message:
‘…analysis of the medias platter surface revealed inconsistencies of the magnetic properties which could potentially be linked to the contact made between the head and platter surface resulting from the initial ‘head crash’. This may have been caused by one of several factors ranging from environmental impacts (e.g. a drop or bang) up to temperature expansion of certain components. Due to this preventative damage caused we were unable to initialise the heads long enough for a forensic scan to take place before further damage was caused to the replacement read/write heads.’
I read that you sometimes receive hard drives that have already been to other data recovery companies, because you have more advanced techniques. Is there a chance Data Clinic would be able to recover my data?
Here’s a picture of a hard drive with a head crash
Recovering data and files from servers like the HP EX475 needs to be completed in a careful and considered way. From previous experience the company Data Clinic are probably the best RAID data recovery experts in the UK. Just Google ‘data clinic’ and you’ll find them.
In this post we focus our data recovery attention on the county of Hertfordshire and reproduce enquiries from St Albans, Hertford, Watford and Stevenage.
- We have a portable hard drive (1tb) filled with films. Etc for the kids and some assorted files of mines, Lad took it apart after viewing how online, he got it to work for a while and now it reads as no data when connected to TV or laptops, any idea of it can be retrieved? We live in Hertfordshire, St Albans
- And a question from a customer in Watford: I have a 2tb hard drive which has failed. Initially it would access the files but when I tried opening them it said the files were corrupt. I tried data recovery software but it didn’t work. The drive then started making clicking noises and finally nothing.
- I have a verbatim external hard drive with was pulled out and dropped when cleaning staff was cleaning my husbands office in Stevenage, Hertfordshire. The connection is now inside the hard drive so am unable to put the connection in and am unsure of any other damage. Would appreciate if you could help as hard drive has a lot of work related info on.
- And finally, this question from a computer repair company in Hertford: I have an external hardrive (currenly not infront of me so can’t advise of make and model) that powers up (shows a white light) but does not connect to my laptop. Normally when its connected, a blue light comes on.
Advice: Hertfordshire is very close to London which is where most of the best data recovery companies have locations. Take a look at Data Clinic’s hard drive data recovery services – their London page is here https://www.dataclinic.co.uk/london-data-recovery/.
In the world of UK data recovery services, I notice that the homepage of RAID recovery experts http://data-recovery-tips.co.uk/ has been rewritten. It’s good I like the changes: they’ve split the site into two. The first part offers data recovery services from larger systems such as HP and Dell RAID 5 server arrays, whilst the second focuses on DIY data recovery – how to tell what problem your hard drive has and then provides solutions for how to recover the files yourself. Data Recovery Tips is an English site, with locations up and down the country including London, Birmingham and Manchester.
Need data from old laptops
I also have things I need retrieving from three laptops that are few years old and are not used anymore. Once we sort the phone out I can look further into the laptops. I should be available for the next few days to discuss but I will be in Ireland from Thursday and unavailable until the following Tuesday. I look forward to hearing back from you.
I have an external sea gate hard drive. It doesn’t register if I plug it into my computers. It’s not reading. Took it to an it shop and they said they couldn’t do it.
They said it smells burnt inside. Can you help ?
My hard drive is a 500gb disk for Mac book Pro
Dec 16 is the date on the hardware
My hard drive doesn’t read itself anymore and I’d like a quote on the recovery of the data, please.
Need data back from phone
SON DELETED NOTE APP FROM MY ANDRIOD PHONE BLACKBERRY DTEK50 WITH ALL ITS NOTES. I HAVE REINSTALLED BUT NOTES STILL MISSING
I am looking to retrieve text messages on my Samsung Galaxy Ace 3 Phone. They were not deleted but over time disappeared from some of my text message chains. Can you help with this?
Screen keyboard on my Windows phone (Lumia 625) stopped working so have been unable start phone to recover lot of photos saved to memory (SD card had some but not all, so have removed this ). Have moved SIM and SD to new phone. Any chance of getting photos off old phone?
For the laptop and phone enquiries use the Data Recovery Tips site to troubleshoot the hardware and suggest solutions to retrieve the files, for the RAID 5 go straight to the site’s data recovery recommendations.