Freecom Hard Drive is Damaged

We have a damaged Freecom usb drive that looks like the connecting cable has been bent against the connection on the hard drive, this small part has broken off the hard drive circuit making computer connection impossible. The hard drive its self is ok.

Freecom hard drive

A Freecom hard drive

I have an external hard drive with lots of photos on it which I can’t turn on to access. I think it has been dropped, and it sounds as if the hardware is trying to start but can’t. Could I get a quote for how much this might cost?

USB memory stick does not work when plugged in to port, can you recover the data on the stick?. I was wondering how much you charge for USB data recovery. The device is not being recognised by the computer. The following has been tried: device manager, computer manager, my computer. I think it is a hardware failure.
I have spare USB’s of the same type if required for parts, etc.

Hi I was recently on holiday and my iphone 7 plus and my stupid partner decided to see if he could take a pic under water the sea it was in there for literally a few minutes when he got it out it started making a clicky noise then went off and is completely dead this happend about a week and half ago and still won’t work at all my laptop won’t recognise it either I’ve been so upset as I have lost my holiday photos I took as obviously I was out and did not have time to connect to wifi for them certain pictures to be updated to iCloud is there anything you can do and if so a rough price

Prices: Data recovery is only applicable if you want the data off the storage device that has gone wrong. If you’re not bothered about the data then don’t buy a data recovery service, simply replace the hard drive or mobile phone. The cost of recovering a Freecom hard drive like the one above costs around £500 depending on the damage.

Prices of File Recovery

I’m often asked about the costs of file recovery from phones and hard drives. Usually hard drives are more expensive to recover than phones. The usual prices are between £200 and £400 for phones and £500 to £800 for hard drives. My latest enquiries to recover files from devices include:

I have a samsung 1tb external HDD. It failed about two of months ago. I took it to another data recovery company. At the time I didn’t know about Data Clinic. They managed to recover about 230gb. This HDD is nearly full. I am wondering if you can recover more. Just to let you know there is quiet a lot of adult content (pictures and videos). I will understand if you dont want to recover the Hdd due to this. I was told that the drive failed due to a power surge.

Accidently dropped my Seagate hard drive, now it making a clicking sound and will not work. This happened in 2009 but quotes were very expensive then. I have kept it hoping the cost of recovery would drop. I have lots of photos I would like to recover.

My LG 3s was playing up so my wife reset it to factory settings last week and I have obviously lost all my messages and other data. Is there any way the messages can be retrieved please?

Water damaged iphone. phone is not charging or connecting to my mac. i forgot passcode lock on my iphone 5s. i cannot get into it any more, i do not want to reset it as my pictures are on it, can you get pictures off?

I cannot access the files on My Passport. Sometimes the pc recognises the device and shows they are there but most of the time it does not. When they do show they cannot copy across. The pc always recognises something is plugged in, just not what it is. What I need to know more than anything is how much this might cost me. I am only working for another month before becoming self employed (for very little)!

I’ve had my external WD Hard Drive for around 4-5 years now. It has been flawless and I have almost 800gb worth of data on there. Recently, I’ve been having issues connecting my external HD to my computer. Whenever I plug in the USB, my computer will start lagging and I won’t be able to open “My Computer” or load any other folders. Additionally, the external HD is no longer recognised or detected by my PC. When it is plugged in, Local Drive (F:) shows up but I won’t be able to click into it (it will just lag and get stuck). Device Manager seems to detect the WD passport and also there are no Yellow Warning Signals on any of the USB ports.

Western Digital 2TB WD Elements, USB Bus powered. WDBU6Y0020BBK-01. Hard-drive is powering up over USB and is detected as a USB device. Hard-drive letter is shown but unable to access (just hangs). Hasn’t received any physical trauma, it was left connected to a PC in an air conditioned comms room and failed out of the blue. Can’t hear any of the typical drive failure noises i’m used to (clanging etc) there’s a low pitched sound followed by what sounds like the drive resetting. Hoping to get some rough costs on recovery and timescales, there’s a lot of data on there but only 1 or 2 folder which should be less than 300GB (if memory serves) which we care about. I’m based in the Stockport / Manchester area.

I have dropped a WD external HD and cannot acces my data anymore. Is there anything you can do? I am home today if you want to come and collect my HD. I am in Walkley, Sheffield S6 3TR

Testing a new data recovery specialist in the UK

I have a Buffalo Ministation Air HDWP500U3. Which wont load on a windows or MAc. I have ran a data recovery tool and can see there is still data on it. I copied some data on this had and then it started to become inaccessible and very slow reading. Then I tried to scan it and fixed some bads and copy the data to another one. I couldn’t copy much as it become more and more hard to access.
Now it is not visible in the system anymore.
It was opened by somebody else but didn’t manage to recover the data.

External iomega 500G drive failing to mount and clicking? contains approx 400G of data mainly image files and I’d like if possible for data to be recovered and transfered to new drive. I have two external hardrives about 5 years old

Parts inside a hard driveI have removed then from there external case because they were not powering up. I need to get all the data off them and out it one one haeddrive

Clicking noise, HDD not visible in system: WD30EZRX. With the Buffalo MiniStation I’m looking to find a decent data recovery company (Ed: Look not further!), and the files on the Iomega hard drive should be recoverable too. It’s a Seagate 1TB portable hard-drive and is only a month old. It was working fine until I unplugged it from one laptop and attached to it to another. Since then it hasn’t worked, it shows up in disk management as not initalised and shows a capacity of 0 bytes.
And now it’s started making a beeping noise when it’s plugged in. I’ve attempted to use recovery software but it’s no help because the drive doesn’t show up in the scan. Does this mean the data can’t be rescued ?

Maxtor (OneTouch)
When HardDrive was connected it would hum / click, but PC would not recognise or connect.
I’ve opened the casing and noted that the hard-drive does not spin nor do the heads move from the centrally locked position. The hard-drive has photographs stored on them and i would dearly like to have them retrieved as cost effectively as possible, please.

Note: I’m trialing the services of Data Recovery Tips – an UK hard drive and phone recovery specialist. I’ll let you know how they get on in getting the data from the above storage devices back.

Different Fault, Different Problem

Hi i have an Android, that was water damaged, the screen is knackered and it sounded like it was fried, i soaked it in Iso-propynol 98% and left it to dry for a week. Plugged it into my computer and its registered a couple of times and sometimes not, i sent it away to a local shop and they stated it was dead, i know its not because i can hear the thing trying to work when plugged into the computer, i think the only way im going to get the data is to send to someone like yourself.

View of ManchesterComment: This post is similar in some ways to a previous post I made about mortgage brokers Manchester Mortgages where I recovered mortgage broker advice for people looking to buy mortgages in Manchester.

I need read/write heads for western digital my passport, model number: wdbkxh5000abk-03

I’m having trouble with my Samsung portable M3 1TB hard drive. It is not connecting to my laptop/PC – it usually flashes a blue light when connected but is not doing this at all now.

I have a Maxtor Basics 1000GB Storage Hard Drive which has served me well. But it has failed, and I can no longer access my data, which includes all my family photographs. I can deliver it to the 68 Lombard Street office.

1 TB WD external Hard Drive my passport.
Contains 830gb of data (mostly video but also photo and documents) used on mac.
Drive suffered small impact yesterday, and now gets recognised very slowly by laptop, it Cannot be ejected normally and a force eject is required. The drive sometimes loads the files inside of it but I haven’t tried playing or transferring them from there. Although most of the time it just unresponsive or the file names appear without the actual documents within them appearing. Otherwise it sounds normal as if the disk is turning and the light on the side blinks / stays on whilst the cable is plugged into the laptop.

I have a Seagate HDD with corrupted firmware. I would like to know how much it would cost to recover the data on it, or if it is at all possible. External 3tb hard drive corrupt only had it for 2 weeks and now important data is lost.

I have a internal WD SATA hard drive that is no longer able to mount with my computer. It is Macintoch Journal formatted and I fitted it into my HD enclosure with 4 others. 1 has failed and is the one I’m having trouble with.
I have tried many ways to resolve it myself.
You I ask advice or to get the data recovered.

Western Digital elements 2tb external hard drive, has been dropped. Since then, when it is connected to a laptop through USB. The discs spin for the duration of 7 beeps then 3 then another 3, then the discs stop spinning and the drive is undetectable. I desperately need to re-cover all work files on the drive.

I have an xperia B3181 that has deleted text messages from a cheating husband. Can you extract that info for me. I live in Canada.

Serial ATA Hard Drive
Western Digital WD1200
WD P/N WD1200js-00MHB0.
The drive is installed as a slave unit. There is no O/S on it.
There was no sign of imminent failure. No noise or rattles etc. The drive was OK at shut down and when I booted up next day it was simply unavailable, could not be read.
The disk contains approximately 70GB of important data.

I’ve got a raid 10 (4x2Tb/HP server/windows) badly rebuild (with a faulty disk). The files are visible but corrupted. The total amount of data on the raid is about 2Tb. Could you please sent me a quote today please.

Examples of hard drive data recovery

datlabs data recoveryHere’s my latest data recovery post. I was able to retrieve much of the data from these hard drives myself after I’d fixed them. My thanks to the experts at http://www.datlabsdatarecovery.co.uk/ for their assistance in retrieving the data from some of the hard drives.

I have a 1TB WD external hard drive which I use as back up for my iMac and MacBook Pro. When I plugged into my MacBook Pro a couple of days ago the drive was not being seen by the laptop until after a long while, after which it said it needed repair. After clicking on the pop up box the drive appears in Finder but cannot copy or save to the drive. The same problem then occurred on the iMac but now the drive is not showing up at all. I need all the data recovered which was about 5-600 GB.

The HDD has been corrupted and will not power on, the HDD has been given to fields data recovery who have diagnosed the issue. This should be a easy fix as it has already been diagnosed, The reason why I have come to you is that your quote seems to be more reasonable than fields who started quoted £200 then bumped the price up to £1320 which is quite unreasonable. HDD has had a complete rebuild within our clean lab which included a platter swap, the head assembly unit was replaced, the magnetics aligned, the motor replaced and the firmware being repaired. HDD was channelled through an identical working HDD so that the sectors could be manipulated and an image created during the process. The image is then scanned for data which is repaired via Data Extractor and rebuilt using software and mapping. The diagnosis has been completed on the damaged HDD and the technician has advised that they can recover approx 69GB of data. A total of 3025 recoverable files and 860 folders. I hope you can help!

External hard drive 1tb fell to the floor during transferring files.
Mac cannot tell the hard drive is connected. Hard drive makes a kind of repetitive ‘bzzt’ sound when connected, the LED lights up but nothing happens.

Lacie external hard drive (mac formatted) is clicking and beeping.

Got my old laptop back ( was buried in the attic with all my other stuff) took it back out and tried to turn it on .. the laptop works fine but it’s not recognising the hard drive and it’s also saying operating system not found , tried it on my partners laptop and it’s definetly the hard drive that’s not being recognised

Hard drive is damaged. Been hit.

My laptop (Lenovo ideapad z580) completely died. I have removed the hard drive and tried putting it in an external enclosure but two other windows pcs don’t recognise it. It vibrates slightly but makes no noises when connected to them. Is this something you can help with, and what would it cost? I am in London.

Datlabs data recovery have branches all across the UK – just go to their locations page to find out more information.

More Hard Drive and Phone Woes

The phone calls keep coming in for which I am grateful. It’s all work and I love to recover data. Here are some of the latest woes I’ve had to deal with, from both hard drives and mobile phones.

anxious person - lost data1TB Toshiba external hard drive.
No physical damage. no clicking. no noise. cannot access data.

I have 3x8mm data cartridges (http://www.ebay.co.uk/p/TDK-3-pack-of-30-Minute-Vhs-c-Camcorder-Tapes-Tc-30hg/691427480) that were used to record video on a camcorder roughly 20 years ago. I need to get the data turned into digital so that I can watch them back (the old camcorder is long gone).

Western Digital (MyBook) external hard disk that was providing backup to my MacBook Pro has stopped working and it asks if I want to reboot the hard disk. I need to recover the data as it has backup plus other data stored on the disk. The hard drive is just clicking and appearing on the desk top. Ive checked to see if the data reading arm is stuck. it isn’t.

Dropped my hard drive while moving from one room to another, plugged it in and it started making a beeping noise. I looked online and it said it might be a problem with the heads. I really need to get the data off my hard drive and I am hoping you will have a solution for me. It is a WD My Passport for mac, not sure how old.

Asus laptop failed when trying to boot up once it has lost all of battery life (i tired to boot up as i believed it was connected to power, but it later transpired that battery ran out as power socket was turned off). Only bios screen comes up when turning on, the computer does not ‘see’ the hard drive.
No mechanical damage.

I have a 32 GB micro SD which wont allow me to access my JPEG images, there is a lot of photos of sentimental value to me so it would be nice to recover these damaged/corrupted files. no issue accessing and seeing the files, however I cannot see the images. I am a student in Preston and would be looking for a affordable price. Tried a few softwares, nothing works

LG G4 phone.
The device is in a bootloop.
There is severe corruption to the operating system and the device’s memory.
Require pictures and contacts recovering.

My issue involves my laptop starting up, however before booting to a log in screen it shows a message which says the hard drive is corrupted.
Is there anything you could do to recover my data? As a warning the PC is holding quite a substantial amount of data (perhaps 600/700GB?). I’m quite keen to recover it!

Help and Advice in Data Recovery

There now follows some of the latest enquiries from people requiring a data recovery service. Either from a NAS or single hard drive. My recommendation is to check out various data recovery blogs online (such as this one) or go to a well established data recovery firm who know what they’re doing. In the UK I’d recommend the services of Data Clinic Ltd, for both hard drive and NAS recovery.

Drive appears in NAS Navigator as in EM mode, will not accept firmware flash. Drive 1 showed as faulty last week, replaced drive, new drive would not accept RAID, Drive 2 showed critical bad sectors, now partition not found

Western Digital My Passport hard drivesIts formatted to Mac, the drive recieves power and lights up but doesn’t initialise or show in the finder window. Its an old drive.
I would like to switch the data to a new drive. Do you also sell good portables?

make : toshiba
model : MK5056GSY
HDD CODE : HDD2E61 F VL01 T
FIRMWARE : A0/LH003C

My hardrive is hardly one month old but it has stopped working. I plugged it in today and it makes that beeping noise.
I have all my company’s files in it and I need to access them asap! I don’t have a back up so I’m not in the best position.
Please let me know if you can help, how long it would take and how much it would cost me.

My seagate 2tb external hard drive is not connecting and making a beeping sound.
I was wondering how much data recovery would cost?

I was wondering if I would be able to recover any possible deleted data from my USB drive. I last accessed the files on Thursday but when I went to look today I noticed that the folder I kept them in was gone. I’m not sure if ive simply accidentally deleted them or there are other issues with the drive. If you could give me a call back on the number provided it would be much appreciated.

I have a Western Digital External USB drive (its powered by USB). After two years, I plugged it in to retrieve a file, it worked just fine. However, since then its not visible in Disk Utility or Finder on my mac, or indeed any (tried 4 other) macs.

External hard drive not working. I have a hard drive of which the disk has broken. I have had it looked at before but I am wanting a second opinion. It is a WD my passport. It is full of photos that I was told could not be recovered.
Do you think you could help ?

Got a hard drive problem?

If you’ve a hard drive problem, join the club! It seems that at the moment it’s a very big problem for many people as the following shows:

I have a client who’s laptop drive has sector faults. This means he can’t access all files. We have only been able to recover a subset of data files not showing sector fault.
Is this recoverable? If so what would be the costs and process to follow to recover this data?

a seagate hard diskMy new-ish Asus zen book has a SSD hard drive. I accidentally dragged my documents and downloads folders onto the desktop and deleted them. Of course they are not in the recycle bin!
Please can you undelete these folders and content for me?

The hard drive has been slightly scratched and hasn’t worked in years. It won’t read the hard drive on anything and I have tried changing the outer case but still doesn’t work. After about 5-10 minutes it stops trying to read the disk but only goes half way across the disk

2TB G-Drive by G-Technology
I am trying to copy footage I backed up on this drive after loosing my own day-to-day drive, however it is taking a silly amount of time to get off of the drive.
219mb currently taking 2 hours… I have 30gb to get off it urgently and it is saying 2 days…
Is there a way to speed this up? Can you fix this? It’s the last copy of the footage I have so it’s vital I don’t loose it.

I have had to change my laptop hard drive due to a fault on it. I have a lot of data on the old drive that I really would like to recover if possible. The drive sounds like it has power to it, but doesn’t read the operating system and I can’t access it as an external drive using a cable. How much do you charge to check the drive and if possible extract the data from it for me please?

Accidentally deleted images on my Mac laptop, I emptied the trash before realizing I had many photos on there that I shouldn’t have deleted really hope if you could somehow get them back

I have an external Toshiba hard drive. The inside of the drive appears to have become detached so the connecting wire now doesn’t connect.
I need this repaired urgently.

Windows 7 hard drive not booting. Not recognised by bios. Makes a “grinding” sound when PC switched on. Drive removed from PC – we’d like any data we can get off it. Drive details: Seagate Barracuda 7200.12 750 Gbytes.
Can you help? What is the likely cost?
Best to respond by email as I’m not always able to pick up the phone.

Have a Dell PC running FreeNAS as a fileserver, which stopped booting. The hard drive is a SATA WD3200KS. Have taken out the drive and tried to connect to other Windows Vista PC. I could see the drive in Drive Manager but no working volume. I have tried to connect via usb convertor to a Linux machine but this could not mount the drive. I think the drive is about half full 150GB.

drive is not being detected by computer, it sounds like is powering up then the power is lost after a couple of seconds. I have tried it in a different caddy with the same result. I’m looking for an approx cost to have the data recovered and transferred to a new drive.

Birmingham Recovery Services

Happy 2017 everyone – here’s the latest problems with hard drives requiring recovery services. (Thanks to the Data Clinic, Birmingham for this information)

Phone had a factory reset lost all photos and contacts Sony expiria v.5 can you retrieve…..?

Corrupted WD My Passport for Mac – need all the data on the drive to be recovered

Using laptop last night it froze and stuttered got a blue screen on reboot got error 3FO hard disk error. Hard disk sounds like it is clicking just trying to get resolved under warranty with HP but wondering how much a recovery on the emails, documents and photos would cost

Windows 2003 server NTFS, Hard disc reported as unreadable. Drive failed during 24th to 27th Dec. Disc has been removed from server.

I have a 320Gb Transcend SSD that as of two days ago fails to be recognised by my laptop, by which I mean the laptop BIOS does not detect it and will not boot from it. Taking the drive out and using a trusty USB-SATA adapter also does not work; again the drive simply isn’t recognised. Following the initial failure of the drive, the laptop did manage to boot up once or twice and I managed to get some files off the drive before the operating system (Debian 8) hung. After that nothing has worked.
I have been in contact with Transcend Support, but apart from offering a warranty replacement, they don’t provide data recovery.
Unfortunately, I live in Germany and am only in the UK (SE-London) until 5th January. Would it be at all possible for your firm to have a look at my hard-drive within this sort of time-frame? I appreciate that this is very short and may not be possible. Please let me know by email if it is possible.
Many, many thanks for your help

I dropped off my Seagate external drive at your London Offices on Tuesday 20/12/2016. I first confirmed that you did not require the power supplu. It was placed in an envelope with my details on the outside. I have not received confirmation that you have received this at your central location. Can you confirm you have my drive.

I have an android LG phone and I deleted some contacts the other week which i didn’t mean to do, had no idea could possibly retrieve them, so basically just need a list of deleted contacts with the numbers, or would they go back on the phone, also how much would something like this cost, and how long would it take. many thanks

Clicking from a home PC drive. PC powered down and drive replaced. Should have an amount of family photos on there.

Extrnal HD no longer works and makes a clicking sound when its on. I would like my photos and videos recovered from the hard drive

Last weekend I went to Edinburgh and lost a day worth of photos just randomly on the 18th. No other photos have been affected and I have tried third party recovery apps but cannot find the images. Do you think you guys would be able to find them and how much would it cost?

Recover all foto from ipad

Unable to identify as an external disk on “My Desktop” and once or twice it managed it opening files so slowly that it is practically impossible to open files.
Tried devmgmt.msc unsuccessfully. What do you think would help?

Samsung galaxy s3 turned off and will not come back on been in a phone shop and said there is nothing they can do, the phone will not come on at all. The pictures contain photographs of my recently deceased grandad and are very precious memories along with others.

my computer doesn’t seem to see our hard drive despite trying 3 different cables and on various devices. Can you help?

cannot access the data on the hard drive
hard drive boots up then fails.
hard drive 4 TB.
I am sitting in Abuja, Nigeria
I would send the faulty hard drive to the UK via DHL.

WD Elements 1tb external hard drive, power light is on, shows in devices manager but drive does nothing when you try to access it

Two SATA 1TB drives from a Dell Studio XPS 8100 as setup by Dell with RAID 0. Following a lightening storm this PC failed. I am unable to access these drives which contain home photos, docs etc. I would like to get this data back. How much would it cost?

Broken, Bust or Inaccessible?!

Is your hard drive or phone broken, bust or just inaccessible?? Here are some of the latest questions asked of us regarding file recovery.

hard drive inaccessibleMy hard drive is currently inaccessible. It powers up but the data cannot be seen. I would like to recover it and install it on another hard drive. The drive is 4TB in size with around 350gb used. What is the cost of recovery?

My Acer aspire 5552 laptop has broke. First the mouse wouldn’t appear on screen then when restarted the screen is black. I was wondering if it is possible to rescue the files on the desk top? And if it can be done how much this may cost?

My mac book crashed on me while my western digital my passport ultra hard drive was attached and I had to force shut down my mac book and couldn’t eject my hard drive properly. when I plug my hard drive back into my mac book it is not found but when I plug it into a windows laptop it is found but wont mount up properly and i cant access it to retrieve my files.

My hard-drive crashed unexpectedly and won’t boot

A compact flash card from a Nikon camera, Kingston 32GB ultimate 600X.
Holiday pictures. I have tried to read with both mac and pc both failed pc does not recognise card. I know the pictures are there as I looked at them with the camera before trying to download with the reader. I think the reader has damaged the pin holes.

Maxtor One touch. My PC does not “see” this device anymore. I recently moved the drive and PC, but the drive was working post-move for a couple of weeks.
There is no sound coming from the drive.
There is no indication/power light coming on either.
I have tried removing and re-inserting the data cable to the PC, but no result. I intend to bring the drive in on Monday. Can the data ( JPEGs) be recovered and transferred to another external hard drive if the Maxtor is unusable?

Seagate external hard drive not regognised in Windows need data of the drive. Hard drive shows light when plugged in but will not be recoginsed by computer.