More on recovering data from phones

There’s been a lot of interest recently about getting the data off of phones for legal cases. This area is known as mobile phone forensics and in the UK, I would say the specialists are Most of the time, it’s acase of recovering deleted text and WhatsApp messages, but internet histories – ie. the sites people have been browsing are all of interest.

Recovering deleted text messages from phone

I have an iPhone 256Gb physically damaged and MacBook which is stopped working. I would like to recover the data from both, could you please let me know the cost of recovery & turnaround time. The phone data in I need are text messages that have been deleted.

I have a Sony Xperia C5303. It was working fine up until it stopped charging, possibly liquid damage? I have had the battery replaced but still the red light comes on but it wont charge. Technician said it was likely to be a motherboard issue. I would like to recover photos and data before getting a new phone, would be grateful for your advice. This is quite a sensitive issue – I want to see if any of the photos on the phone have been deleted.

My BlackBerry Z10 will not switch on after trying everything.
When plugged into a laptop it does not recognise the phone or that it is plugged in.
I have a lot of photos, videos and files that I want recovered and would like to know the cost and timeframe for the data recovery.
I am in London.

Phone was dropped. Screen is black and touch screen does not work. But device still alive underneath. Cannot unlock to view files on computer. All data saved on phone’s memory. Samsung galaxy A5

So, try for the recovery of deleted texts and photos from a phone.

HP RAID and Server Data Recovery

Device: HP Mediasmart Server EX475
Problem: Worked fine from purchase in 2007 until it failed to boot up just over 4 years ago. Spent an age and a fortune on phone calls to HP support to talk me through the recovery process, which didn’t work. At which point they ran out of ideas and I ran out of money and will to live. I am now wondering if it’s possible to at least rescue some data, if not get the thing working again. I have all the original manuals, installation set-up and recovery discs.

I sent some RAID 5 hards drive to ‘Rapid Data Recovery’, who replaced some parts, but in the end were unable to recover any data. They sent this message:
‘…analysis of the medias platter surface revealed inconsistencies of the magnetic properties which could potentially be linked to the contact made between the head and platter surface resulting from the initial ‘head crash’. This may have been caused by one of several factors ranging from environmental impacts (e.g. a drop or bang) up to temperature expansion of certain components. Due to this preventative damage caused we were unable to initialise the heads long enough for a forensic scan to take place before further damage was caused to the replacement read/write heads.’
I read that you sometimes receive hard drives that have already been to other data recovery companies, because you have more advanced techniques. Is there a chance Data Clinic would be able to recover my data?

Here’s a picture of a hard drive with a head crash

Recovering data and files from servers like the HP EX475 needs to be completed in a careful and considered way. From previous experience the company Data Clinic are probably the best RAID data recovery experts in the UK. Just Google ‘data clinic’ and you’ll find them.

Data recovery in Hertfordshire – use London

In this post we focus our data recovery attention on the county of Hertfordshire and reproduce enquiries from St Albans, Hertford, Watford and Stevenage.

  • hard drive recovery Hertford, HertfordshireWe have a portable hard drive (1tb) filled with films. Etc for the kids and some assorted files of mines, Lad took it apart after viewing how online, he got it to work for a while and now it reads as no data when connected to TV or laptops, any idea of it can be retrieved? We live in Hertfordshire, St Albans
  • And a question from a customer in Watford: I have a 2tb hard drive which has failed. Initially it would access the files but when I tried opening them it said the files were corrupt. I tried data recovery software but it didn’t work. The drive then started making clicking noises and finally nothing.
  • I have a verbatim external hard drive with was pulled out and dropped when cleaning staff was cleaning my husbands office in Stevenage, Hertfordshire. The connection is now inside the hard drive so am unable to put the connection in and am unsure of any other damage. Would appreciate if you could help as hard drive has a lot of work related info on.
  • And finally, this question from a computer repair company in Hertford: I have an external hardrive (currenly not infront of me so can’t advise of make and model) that powers up (shows a white light) but does not connect to my laptop. Normally when its connected, a blue light comes on.

london for data recoveryAdvice: Hertfordshire is very close to London which is where most of the best data recovery companies have locations. Take a look at Data Clinic’s hard drive data recovery services – their London page is here

RAID 5 Data Recovery

In the world of UK data recovery services, I notice that the homepage of RAID recovery experts has been rewritten. It’s good I like the changes: they’ve split the site into two. The first part offers data recovery services from larger systems such as HP and Dell RAID 5 server arrays, whilst the second focuses on DIY data recovery – how to tell what problem your hard drive has and then provides solutions for how to recover the files yourself. Data Recovery Tips is an English site, with locations up and down the country including London, Birmingham and Manchester.

digital data representation

Need data from old laptops
I also have things I need retrieving from three laptops that are few years old and are not used anymore. Once we sort the phone out I can look further into the laptops. I should be available for the next few days to discuss but I will be in Ireland from Thursday and unavailable until the following Tuesday. I look forward to hearing back from you.

I have an external sea gate hard drive. It doesn’t register if I plug it into my computers. It’s not reading. Took it to an it shop and they said they couldn’t do it.
They said it smells burnt inside. Can you help ?

My hard drive is a 500gb disk for Mac book Pro
Dec 16 is the date on the hardware
7200 rpm
My hard drive doesn’t read itself anymore and I’d like a quote on the recovery of the data, please.

Need data back from phone

I am looking to retrieve text messages on my Samsung Galaxy Ace 3 Phone. They were not deleted but over time disappeared from some of my text message chains. Can you help with this?

Screen keyboard on my Windows phone (Lumia 625) stopped working so have been unable start phone to recover lot of photos saved to memory (SD card had some but not all, so have removed this ). Have moved SIM and SD to new phone. Any chance of getting photos off old phone?

For the laptop and phone enquiries use the Data Recovery Tips site to troubleshoot the hardware and suggest solutions to retrieve the files, for the RAID 5 go straight to the site’s data recovery recommendations.

iPhone and Samsung Phones – Need to get the data back?

In this post I write about rescuing the data from iPhone and Samsung mobile devices. Follow the links for more information.

Samsung Troubleshooting
Samsung Galaxy S3 with a corrupted partition wont turn on or re boot
i need the contacts out of it and id like a few other files if possible

Samsung S4 is dead and will not charge and turn on. Battery has broken phonebeen exchanged with a good battery but no difference. What would the cost be to recover the photographs from the phone? I am imagining that this may involve removing the internal memory chip.

I’ve got an old Samsung galaxy S3 that was water damaged sometime ago. As a result it is completely broken, doesn’t turn on at all. After watching some videos online, I’ve tried taking it apart and removing corrosion etc. I was wondering if it would be possible to recover old photos, whatsapp messages, etc?

My friend and I got into an argument and she smashed my phone against a wall. S7 Edge. I dont care for the phone, but the data in there, like my pics are extremely valuable to me. Do you think it’s possible to recover it?

iPhone’s Not Working
I have an iphone 6, and recently had to restore it on the understanding every thing was backed up on icloud. To cut a long story short no photos nor messages not photos were recovered only notes/contacts. The phone does work fine now but i would like to know if you can recover my photos i have tried Dr Fone etc but they only recover the 1 photo that is already on there.

My iphone6 plus has completely died on me it has no life left
is there anyway you could retreive the photos and data off of this please

Unfortunately my phone got put in the washing machine and is completely dead it is an iPhone 4 it is the photos I require the most.

Recovering data from encrypted hard drives

data encryptionThere are various ways of safeguarding data through the use of encryption. One way is to ‘lock’ the hard drive from being used until a password is entered eg. by using an ATA command to encrypt a hard drive. Another method is to install a program that encrypts the data on the drive. Retrieving files from encrypted hard drives is the work of specialist data recovery companies such as Data Clinic Ltd, who are experienced specialists in all forms of hard drive recovery.

Question: I have a ata password locked ssd and I’d like to know if you guys can help me unlock it. I dont need the data on the drive.

Answer: An ATA password locked hard drive requires unlocking by the use of commands that interface directly with the hard drive. Thus, it’s usually necessary to go to the hard drive manufacturers themselves or a good quality data recovery company like Data Clinic Ltd in order to get the hard drive’s ATA password removed.

Western digital drive used for backup and data storage will not mount.
Have tried using other lead and other Mac but still no joy.

Question: I have a SSD HDD from a laptop that is encrypted with McAfee Endpoint and not recognizable when booting from the laptop. Can I send it to you to see if you can get the data off?

Answer: McAfee Endpoint is a hard drive encryption program that seeks to safeguard data by encrypting it on the hard drive. The data can only be read by decrypting the hard drive with a digital ‘key’. If this key becomes lost or is forgotten there is very little chance of the data being decrypted, even by a data recovery company.

Note: Encryption is used to safeguard data so if you are going to encrypt it, either by using an ATA password or by the use of a program like McAfee Endpoint, then make sure you don’t lose the password.

Black screen, nothing coming up

Here are a few questions I’ve received about what to do when your computer won’t boot, or when you switch it on and nothing comes up. Try these and if you have a problem similar to what I’ve described, you can get in touch if you need further help.

blank screen pc wont boot

I was on my computer last night and the following morning I booted it up and the screen was black. I took it to a repair store and they found that it was corrupt. I need all the data on there otherwise I will fail my A level as it has all of my Final work on there. I should have known to back it up. I was just wondering how much it would cost for it to be recovered with all the data. I live in the North West or England and my nearest cities are around Greater Manchester and Stockport.

I dropped my hard drive and now it won’t connect to my computer. I have a lot of important information on there so wanted to find out if it is recoverable?

One day suddenly stopped working , disc is 2TB WD. It start making weird noises. I’ve put disc on side for 3/4 years till now when I found your company. Disc was almost full.

I have a WD passport which has suddenly stopped being recognised by my Mac. I have tried plugging it into other computers, but nothing is coming up. The light flashes and it emits a beeping noise and makes a whirring noise. Is there any way to recover my data? Failed clicking imac hard drive

Would you able to recover files from Archos AV300? The hard drive itself is made by Toshiba. An idea of the job can be seen here

Enquiries to recover data from mobile phones

Below are enquiries received regarding data recovery from mobile phones and tablets. We recover many mobile phones and I refer readers to our earlier data recovery post regarding phones at

iPhone 6 is dead – diagnostic confirmed by Apple Store. It just died with no shocks, fall or water damage. I would like to recover pictures and this would involve a potential rebuild of the phone to transfer to memory chip to a working logic board.

different mobile phones

My Samsung S4 mini became unresponsible. Looks like battery is dead, doesn’t want to switch on, when I plug in is not charging. I want to get back all the data and files stored in internal memory.

Water damaged iPhone 7 Plus – looking for a quote to recover photos and any other data

I have managed to delete my videos and photos on my Samsung Galaxy S7 mobile phone

Water damaged HTC, will not turn on. Don’t need a working phone just recovery of data, primarily photos and video. Removable SD card was also in phone at time of damage.

My husband had managed to smash his Samsung A5 phone and it has a lot of pictures and videos on it of our daughters. I was just wondering if you could please provide me with a quote as to how much it would cost to retrieve the pictures and videos please? His phone turns on but the screen stays black.
Thank you very much for taking the time to read this message.

Sony Experia Z3 is broken, doesn’t power up. I need to recover photos, WhatsApp and Viber messages, and contacts.

My iPhone SE went down the toilet only for a few seconds. It won’t turn on. I would like to get my data back especially my photos. Is this something you can help with.

Samsung Galaxy S6 Edge. Totally dead, won’t turn on, charge or reset. Want to recover the photos and videos.

I have a phone that I’d like data recovered from. The phone is functioning but is faulty and data that I have not deleted (but not backed up). Where can the phone be dropped off in Kingston and what is the estimated cost?

Water damage and need to recover data-especially photos

October 2017 Data Recovery Enquiries

Hello there – in this post I’m writing about some of the data recovery requests I had over the last 2 weeks. As you’ll see there are quite a few people having suffered data loss with faulty hard drives and smartphones. I’ve put links of interest in where appropriate. Visitors to my blog are welcome to contact me with their hard drive and phone recovery questions.

lots of hard drivesI have a Western Digital external hard drive which has recently failed. It will not read on the computer, but seems to click once plugged it. The light on the hard drive still appears, but it is in no way readable. There is a lot of data on this drive that I would very much like back and need. Please let me know if you meed more information.

I was download a .rar file online and was unable to open it on my laptop, I decided to put it on a this USB drive to try opening the file on another computer, as I unplugged it and replugged it in, since then, the USB reads UNREADABLE. Before that, this USB has had zero problems and been really fast and efficient with handling files.

My W10 Lenovo Ideapad 100 laptop took a hard knock and will not start up. The power light comes on, the HDD tries to spin up, but the OS won’t start, screen blank. I had a back up, but wife’s work and personal accounts (were on desktop) are unavailable and need recovery.

HDD stopped working while backing up the data. I only need to recover a PST file stored into Document-Oulook data file.

I’ve recently got a new laptop due to damage of the old one. It is a Macbook Pro 13″ retina 2015 model. I have the old hardrive from the exact same model and there are photos and files on there that I need. I’ve tried to locate adapter etc to do it myself however for this model im not having any luck.

The drive does not spin up and can not be found though PC anymore after i changed a faulty PSU, and did not change the PSU SATA cables over like i should have. Pretty sure i heard a small pop when i booted the pc. After looking at the SATA cables, they are set out slightly differently.

I have a seagate portable 1tb hard drive which i have tried to get working again but i cant see the device in windows and there is a clicking sound and a scratching sound

I have a Western digital My book studio 1Tb HDD which has around 500gb or so if data on it. The drive was connected to my Mac when the mac crashed and in order to use the mac I had to disconnect the power source. It now no longer mounts.

more hard drives

I recently had my hard drive sent off to be repaired under the name Katie galley, can you tell me at which stage of repair it’s ab and whether you have received it please

Seagate 1TB not connecting to computer, the light won’t come on and there is a buzzing noise. Can you retrieve the photos on the device?

I’d like you to look at an external hard drive which seems to of died. It was making a not very nice noise when stared up and then not being recognised. Not sure it had taken a knock at some point, but last time I remember using it did seem hotter than usual. Our IT department looked at it but don’t do data recovery.

All of a sudden the external drive says that the directory or file may be corrupt and I can’t access any of the work I have on the drive.

I have an old nokia 6230 which contains some cherished photos and videos on, I have tried all the obvious ways of data transfer such as via cable and bluetooth to no avail. Is this something you can do?

I have a segate barracuda 3000GB internal hard drive that has failed and I need to get the data back. The drive starts to spin up but then makes a clucking sound and stops so the PC can’t identify it. It is not full but does contain all our family photos, videos, music and some files. I think it has 2 partitions.

I have a 2tb hard drive that failed on me a month or 2 ago and I would like to retrieve the data from it. There’s nothing too major on there, more personal photos etc and an archive of work.

An old Acer Aspire 1700 hard drive is in clicking mode. The hard disc has been removed professionally. I need a quote for data recovery.

I have an iPhone 6S stuck on the Apple logo. While it is possible for Apple to reboot it (hardware confirmed as fine), they advised that there is a risk it may lose the data in doing so. I would like a quotation for recovery of the data (photos mostly) on the phone please?

I have a WD external drive and its suddenly not possible to open the data (states fatal error) and diagnostic for data lifeguard failed with error 008 – too many fatal errors. Could you please let me know if it is possible to fix this? How much would it cost and how long would it take? And how much data am I facing to lose?

Acer Aspire Automatic Repair

I have an Acer Aspire E1-571 that is a bit old by now to be fair…
It has been giving some problems, such as wi-fi connection and sometimes it was simply too slow. I think that’s what happens when it has 5 years on top of it with everyday Photoshop usage…
One day, I was working on it and it was running slow so I decided to restart it. When that happened, it never turned on again.
It gave me a message saying “Preparing automatic repair” for 3 hours; blank screen for another 2 hours; and “repairing errors of the disk” for another 8 hours. After those 8 hours, I forced the shutdown and when it turned on again, the first and second status only lasted 5 minutes each and the third one keep coming up. I left it for two days and nothing changed.
Basically, I can’t access my laptop and I have plenty of data there that I need to recover! University and work stuff especially…
Could you guys give me a quote of how much would be to recover the data? I don’t need to fix the laptop. I just need desperatly to recover all the data I have there…

London, Lombard StMy hdds pcb is dead and I would like to ask if you can repair it by swapping with a good one and changing the main controller chip. How much would cost that I live on Lombard Street in London I can send it to you by post.

The hard drive appears to have failed. The computer won’t boot and boot screen says there is no hard drive available to boot from. I would like to know if it is possible (and what the cost would be) to recover the data from the drive:

We would like to see if our Acer external hard drive can be recovered. The main files to recover are important pictures from our family. The drive is not detectable anymore when we plug in. HDD was beeping. A friend opened it and now beeps even worse. Containing personal data. 2TB HDD. Data about 800Gb. I would like to have quotation from you.