Archive for Data Recovery

October 2017 Data Recovery Enquiries

Hello there – in this post I’m writing about some of the data recovery requests I had over the last 2 weeks. As you’ll see there are quite a few people having suffered data loss with faulty hard drives and smartphones. I’ve put links of interest in where appropriate. Visitors to my blog are welcome to contact me with their hard drive and phone recovery questions.

lots of hard drivesI have a Western Digital external hard drive which has recently failed. It will not read on the computer, but seems to click once plugged it. The light on the hard drive still appears, but it is in no way readable. There is a lot of data on this drive that I would very much like back and need. Please let me know if you meed more information.

I was download a .rar file online and was unable to open it on my laptop, I decided to put it on a this USB drive to try opening the file on another computer, as I unplugged it and replugged it in, since then, the USB reads UNREADABLE. Before that, this USB has had zero problems and been really fast and efficient with handling files.

My W10 Lenovo Ideapad 100 laptop took a hard knock and will not start up. The power light comes on, the HDD tries to spin up, but the OS won’t start, screen blank. I had a back up, but wife’s work and personal accounts (were on desktop) are unavailable and need recovery.

HDD stopped working while backing up the data. I only need to recover a PST file stored into Document-Oulook data file.

I’ve recently got a new laptop due to damage of the old one. It is a Macbook Pro 13″ retina 2015 model. I have the old hardrive from the exact same model and there are photos and files on there that I need. I’ve tried to locate adapter etc to do it myself however for this model im not having any luck.

The drive does not spin up and can not be found though PC anymore after i changed a faulty PSU, and did not change the PSU SATA cables over like i should have. Pretty sure i heard a small pop when i booted the pc. After looking at the SATA cables, they are set out slightly differently.

I have a seagate portable 1tb hard drive which i have tried to get working again but i cant see the device in windows and there is a clicking sound and a scratching sound

I have a Western digital My book studio 1Tb HDD which has around 500gb or so if data on it. The drive was connected to my Mac when the mac crashed and in order to use the mac I had to disconnect the power source. It now no longer mounts.

more hard drives

I recently had my hard drive sent off to be repaired under the name Katie galley, can you tell me at which stage of repair it’s ab and whether you have received it please

Seagate 1TB not connecting to computer, the light won’t come on and there is a buzzing noise. Can you retrieve the photos on the device?

I’d like you to look at an external hard drive which seems to of died. It was making a not very nice noise when stared up and then not being recognised. Not sure it had taken a knock at some point, but last time I remember using it did seem hotter than usual. Our IT department looked at it but don’t do data recovery.

All of a sudden the external drive says that the directory or file may be corrupt and I can’t access any of the work I have on the drive.

I have an old nokia 6230 which contains some cherished photos and videos on, I have tried all the obvious ways of data transfer such as via cable and bluetooth to no avail. Is this something you can do?

I have a segate barracuda 3000GB internal hard drive that has failed and I need to get the data back. The drive starts to spin up but then makes a clucking sound and stops so the PC can’t identify it. It is not full but does contain all our family photos, videos, music and some files. I think it has 2 partitions.

I have a 2tb hard drive that failed on me a month or 2 ago and I would like to retrieve the data from it. There’s nothing too major on there, more personal photos etc and an archive of work.

An old Acer Aspire 1700 hard drive is in clicking mode. The hard disc has been removed professionally. I need a quote for data recovery.

I have an iPhone 6S stuck on the Apple logo. While it is possible for Apple to reboot it (hardware confirmed as fine), they advised that there is a risk it may lose the data in doing so. I would like a quotation for recovery of the data (photos mostly) on the phone please?

I have a WD external drive and its suddenly not possible to open the data (states fatal error) and diagnostic for data lifeguard failed with error 008 – too many fatal errors. Could you please let me know if it is possible to fix this? How much would it cost and how long would it take? And how much data am I facing to lose?

Acer Aspire Automatic Repair

I have an Acer Aspire E1-571 that is a bit old by now to be fair…
It has been giving some problems, such as wi-fi connection and sometimes it was simply too slow. I think that’s what happens when it has 5 years on top of it with everyday Photoshop usage…
One day, I was working on it and it was running slow so I decided to restart it. When that happened, it never turned on again.
It gave me a message saying “Preparing automatic repair” for 3 hours; blank screen for another 2 hours; and “repairing errors of the disk” for another 8 hours. After those 8 hours, I forced the shutdown and when it turned on again, the first and second status only lasted 5 minutes each and the third one keep coming up. I left it for two days and nothing changed.
Basically, I can’t access my laptop and I have plenty of data there that I need to recover! University and work stuff especially…
Could you guys give me a quote of how much would be to recover the data? I don’t need to fix the laptop. I just need desperatly to recover all the data I have there…

London, Lombard StMy hdds pcb is dead and I would like to ask if you can repair it by swapping with a good one and changing the main controller chip. How much would cost that I live on Lombard Street in London I can send it to you by post.

The hard drive appears to have failed. The computer won’t boot and boot screen says there is no hard drive available to boot from. I would like to know if it is possible (and what the cost would be) to recover the data from the drive:

We would like to see if our Acer external hard drive can be recovered. The main files to recover are important pictures from our family. The drive is not detectable anymore when we plug in. HDD was beeping. A friend opened it and now beeps even worse. Containing personal data. 2TB HDD. Data about 800Gb. I would like to have quotation from you.

Data Recovery Advice

Seagate Baracuda 2TB docked external drive makes recurring clicking noise at power up then is silent. Not recognised by dock or PC SATA as media. Replacing controller with same firmware made no difference so think it is heads fault.

Buffalo 500GB external hard drive clicks and fails to start. I need a quote to include any additional costs related to where the recovered data would be placed.

I am looking for a spare part for a Seagate 2.5 hard drive (which was inside a Freecom MG mobile drive). It is a USB 3.0 converter. The P/N is EPB0009150 and I can also read S10F4501 – A0. I am not sure if the information are sufficient, but I can also send you a picture of the component.

I have a Lacie external that has stopped mounting. I think you can hear and feel it ticking away. It has wedding photos on so is fairly precious. Can you let me know how much it would cost to have a look at and try and fix?

Unable to read hard drive I/O Out Error

hard drive

I contacted you yesterday about an external hard drive that stopped working.
It’s very important (to me), because it has all my backups of research data and photos and everything on there. Unfortunately, my laptop stopped working last week and had to be sent to lenovo for repairs. As I had a backup on my external hard drive in was not too worried about the laptop potentially being wiped. Now the external hard drive is unresponsive and I’m in a panic.

my external hardrive is only appearing on disk utility, i have attempted first aid however it appears to be unsuccessful. and has advised if possible to back up all data. i believe a file has been corrupted and this has somehow broken the hardrive’s structure. i would greatly appreciate a full back up of the hard drive.

I use my seagate external hard drive to store my travel footages and edited vlogs. One day I connected it to my laptop and it completely froze the laptop. I was unable to eject before restarting because it was frozen. Once it was turned back on, the hard drive didn’t show up on finder or desktop. When it eventually does, nothing shows up, my laptop crashes and I would have to restart it again.

I have a 2TB external hard drive that gets plugged in to electricity and my laptop that had fallen and now makes a clicking sound when trying to access my data. It’s no longer recognized/accessible from my laptop. How much do you charge to recover the approximately 500GB worth of data on there and transfer it to another new hard drive?

I would like to know how much it will cost me to repair my drive. I believe it fall down. I just need to have an idea of the cost to know if I’ll be able to pay for it or not !

I will be at london 4-9 of september as a tourist.
I want to take whith me my broken hard disk and fix it . Can you help me to do it? Can you do it in that days that i stay in london?

For further information on recovering the data from hard drives please go to our homepage.

Help getting data off phones

Here are some recent enquiries about recovering the data from mobile phones. It’s interesting reading and more can be found at http://phone-recovery.pen.io/.

My Samsung S6 has died completely and no manner of various button pressing seems to make any difference. There is a small crack on the back of the phone which is likely to invalidate the warranty therefore I am looking at potential options to cover phone numbers and more importantly photographs from the device as well as getting it repaired. The phone has been switching itself off and taking a while to recharge but has stopped working completely now. Can you retrieve the data and repair the phone?

My Samsung Galaxy J7 has stopped working completely. I cannot turn it on and I tried to have it repaired but the shop wasn’t able to do it. I would like to know if it is possible to retrieve images and documents from it or is it all lost.

I recently dropped my iphone 6 in the toilet and since it only turns on to the apple screen. I (stupidly) hadnt backed up any of my photos and REALLY would love to get them back – do you think this would be a possibility?

My girlfriend has an Iphone 6 on whch she has lost several voice recordings. The loss seems to have happened when the phone updated. The files are no longer found in the app but when I search the phone for them they appear in search results. The loss of data occurred around a month ago. I delete from my phone some txt what was very important for me it’s possible recovery txt from my phone.

I have a Samsung Galaxy s6 edge which is like to get my files and photos extracted from. The phone is completely dead and a new charging port, battery and screen did nothing. However, the motherboard does heat up apparently so they suspect it’s a fault with that. Would you be able to fix it, and if not would you be able to get the files and photos from it? I did have them backed up but absent mindedly deleted the app to save storage/data and didn’t think it’s un-back-up them. I’d be sad if it was unfixable because the phone is in good condition, but my main priority is the photos. There is No warranty on the phone.

Can you advise on a broken dock charging port for a Nokia Lumia 1020 ? Do you mend and at what cost thanks.

Smart MAX (Telenor 3G Mobile Set) When Factory data reset ,All Numbers Deleted. I want Recovery all numbers.What is Solution ?

Accidentally had deleted a load of pictures for travel off iPhone. New help restoring please

I accidentally deleted 25 photos from my phone today and despite trying an online purchased software they were not located (although hundreds of other photos were, including ones I had NOT deleted!). Is it possible to recover them and is it possible to make an appointment and have someone look ‘while I wait’? My phone is still working so I can’t really be without it for more than half a day. Chiswick would be closest for me.

The memory of the phone is not enough, and the data of photo and also record of wechat is lost, could you please help to recover them? Thx

I have had an IPhone 4 s for a few years now and the substandard battery I fitted a couple of months ago has damaged my phone by the heat it has produced. It only shows me the apple when you switch it on then nothing else. I’m quite keen to retrieve the photos & contacts off the phone and I’m unsure if its reparable so I can retrieve it myself or if its not it’s something you can retrieve ? Probably best to email as I’m working away with no phone at the moment.

Latest Enquiries

Here are the latest hard drive enquiries that I’ve been dealing with. The data from most of these was recovered I’m please to say.

WD Passport mechanical fault, it is ticking.
Could you please give me a idea of cost to recover the data.

I needed hard dish actuator since my hard disk is not working – hard drive spins up then powers off need the data off it

external seagate drive

I have an external harddrive that has failed on me when I attempted to do a cleanup. There are photos which I need to recover from it which is the most important, however I also have some sensitive information on there as well. I attempted a recovery but only got partway as it was so slow. Please advise whether you can assist.

My mac regonises my lacie porsche design 2tb hd with usb c connection, however it won’t let me open any of the files. i was wondering if i could get a quote on how much it would be to fix it and the time period it will take to do so, thank you very much

My Seagate Backup Plus Portable Harddrive has not been working for 6 months. It was in the middle of a file transfer on my Mac when the computer shut down and since is not recognized on my PC or Mac , but the light still goes on and the disk is spinning inside the HD. What is the estimated cost of repair/recovery, if possible? Please email back as I am moving to the UK in one month.

I have a 2TB iomega home media network hard drive ‘cloud edition’ which has stopped working with a red light permanently on the front. It’s not making any unusual sounds from the hard drive.
Are you familiar with the divice or problem? Can the data be retrieved?

I need to restore the SQL database MDF file and delete it.You have SQL fragment detection software, and I scan it and send it to you.

Failed Raid 0 (striped) 4tb G-Drive. Drive does not mount or spin up.

Faulty drive, starts to work but wont read the hard drive at all. 500Gb Lacie external hard drive. When connected it makes a noise (almost like a beep) like the disk starts spinning and stops, and again. I have tried connecting it to various laptops and no of them would recognise it. I would like to recover some personal photos (no need to do the whole disk)

Faults on Toshiba and OCZ Hard Drives

I have one USB HDD from Toshiba. Details of HDD – TOSHIBA Disk Drive – MQ01ABD100M, Drive Rev – AZA BB00/AX101U.
This HDD is not being detected. I have checked with local IT guys but they are saying that the top platter has scratches on it so the data can not be recover but only top plattter has scratches so I still have hope if I show it to any Big DRR firm like you then you can recover the data from below platters hence I would like to check with you if you can recover the data from this HDD. They have already tried with heads from different hard disk of same model but unfortunately it is not working.
Important thing here is I don’t have any issues with the HDD if it is wasted but the data contains in the disk is very important for me if you can give me that data back then It is fine for me.
What would be estimated expense for this repairing you can tell me rough figure.
As this is my personal HDD and not belongs to any Business firm, I can not afford high cost.
Hence please help me here at first about estimated cost to get the data recover from this dead HDD. If it is affordable for me then I will go ahead with the recovery option also please let me know if you start your data recovery process then what is assurance of I will get my data back?

ssd and hdd

Fire damage to power connector on PCB. I transferred files to a hard drive then did a reset on my laptop. Seems I only transferred copies of the files and now they won’t open. Is there anyway to get these files back. Or are they gone completley

The main hard drive, a OCZ 100MB SSD, has stopped being recognised by my (desktop) computer, and so will no longer boot. I would like to recover the files on the drive – ideally the whole drive, but my users folder at the very least. I’m Twickenham based, and I see you have a clinic in Richmond – please could I arrange a callback to discuss this?

Erased Data – Need it back

I have accidentally erased / formatted a Seagate 7200rpm USB 3 2TB external hard drive. The drive contained video files and project files and I need to get them retrieved. Is this possible? I haven’t used the drive since formatting.

Ain’t used in a long time. It has all my music and photos,videos music from over the years. Yesterday my was broke so hoped to get all music from the external but when i connect it it shows nothing and says almost empty but i know it was almost full. Anyway to retrieve it?

Hard drive does not read on laptop as is not spinning. It contains pictures. Hard Drive powers up but all i can hear is it trying to spin, pc or laptop does not recognise it also. Im in London.

Hard drive fell (a very very short distance) onto the floor, now is not recognised by Mac Pro. Makes a short sound when plugged into computer, but not recognised in Finder – but IS recognised in System Report. Looking to recover all data and move to new hard drive.

HP Proliant serversWent to format a drive and computer selected a different drive. unplugged it about 10sec in to formatting it so now wont mount. its a seagate 4tb drive and i need to recover about 500gig of photos and my iphoto cat off it. there is other info on it but i have those backed up already.
i just need a rough quote of cost to recover.

We require the data to be removed from approximately 250 removable SAS hard drives from mostly HP Pro Reliant servers prior to reselling. They are at a site in Camden, London. Please could you also let me know if there is availability over the next week.

My laptop does not recognise the hard drive when connected via USB. I have tried on multiple devices and had the same problem. It’s probably beyond my budget but I was just wondering (roughly) how much it would cost to retrieve music from my iPod classic?

Hard Drives that have failed

Here’s the latest batch of posts that have come into us from people with failed hard drives who need to retrieve their data. As you can see, the hard drives have failed for a number of reasons. Sometimes the data is recoverable, other times not. It all depends on the problem. Professional data recovery services are available throughout the UK from companies like Data Clinic Ltd, who have been retrieving people files from dead hard drives for over 15 years.

hard drive brokenWD Mypassport Ultra external hard drive seems to have failed. Powers up when connected but not visible as a device (I have a macbook) so I can’t see anything. A 3TB internal drive that shows no signs of damage externally. Not showing up in BIOS in two different machines. It feels as if it spins up when power is switched on then stops a few seconds later.

Need Data of of old hard drive
I’m afraid this might not be the most helpful description of a problem. I have an old external hard-drive that failed quite a few years ago. It has, since failing, sat in a box and collected dust. When it failed, it simply failed to start-up at all, but it did go through a short period of “clicking”. I would love to know the likelihood of getting my data back, and the cost that might be incurred. I haven’t needed the files on the disk for a long time, so it isn’t urgent at all. As such, if it’s going to be very expensive then I’ll probably leave it, but there are some “rare” MP3s from bands that I used to see, that I simply can’t find anywhere else that would be great to get back! As well as a few films, etc

USB Port takes too much energy
I plugged in my external hard drive one day and a window popped up saying that the USB Port was taking too much energy. I unplugged it and tried again – the alert remained. Since then my Mac hasn’t recognised my Hard Drive. I tried it on a different Mac and it’s not being recognised there either. Hard Drive is working as light blinks when plugged in but just refuses to be recognised. Cannot access it – lifetime of photos 🙁

External USB 3.0 hard drive 1TB by Verbatim (disk by HGST) – it slid off the desk while connected to he computer, under it’s own weight disconnected from the cable and dropped to the floor about 30-40 cm. It was connected a moment earlier and working fine. When reconnected device is recognized as External Hard drive, but cannot be initialized (either win 7 pro or win 8 pro). No vibration when connected, just very slight whining noise – like electrical motor in a fan prevented from turning by holding the impeller in place. I need to recover any private pics, videos and documents that are on this drive, so can you help me?

Yes – I can help – please contact me with your details so I can contact you.

Android Local Disk Boot Loops

I have a 500Gb WD passport external hard drive that has suddenly decided that it’s not going to work any more. I have been backing up files from my old laptop onto it all day and now when I insert it to my new laptop that runs off windows 10 I get either “The parameter is incorrect” error and it just says “local disk” (I) instead of “my passport” or I get a “the request failed due to a fatal device hardware error” message. The external hard drive hhas been working all day on both computers and now suddenly it’s not. Please could you help me recover my files?

data recovery seagate barracuda hddI have a Samsung M3 Slimline 1TB USB 3.0 portable hard drive, which was functioning perfectly last night. This morning I turned on the desktop it was connected to, and it seemed to get stuck on the motherboard splash screen. After plugging the hard drive into another computer and turning it on it had the same issue, but the machine booted up just fine without the drive connected. When I connect the drive once a machine is booted, the light on the drive will come on (solid), but the computer doesn’t detect anything, even as a malfunctioning drive, and when I hold my ear to the drive I can hear it beep quietly about a dozen times, then stop.
I have some of the data backed up, but not all, and I would sincerely like to try to recover what is on the drive. If possible, please contact me via email as I cannot always answer my phone due to work commitments.

laptop keyboard punched. laptop went blank. computer turns on but hard drive not found. Would you be able to look at a laptop that has had a drink spilled on it? Some of the keys have now stopped working despite tries to dry the laptop out. If so, can I bring it in at any time or do I have to book a slot? Also what would be the cost to look at it? Lost photos unable to read hard disk.

I have an Android phone stuck in a boot loop. The phone is an HTC One (i.e. M7). I had not been having any problems, and got up one day to ind the phone stuck rebooting – there was no trigger event or “incident”. The phone is quite old, and had some battery problems because of its age, but nothing worse. The phone can charge, and boots through the HTC screen and then goes blank, before resetting (maybe around a minute after powering on). I can get into the recovery screen and fastboot by holding VOL-DOWN while rebooting. I have tried various recovery or reboot options in there but none make any difference. I have NOT tried the “factory reset” option as I am much more interested in getting the data off than getting the handset working again. I also tried accessing it over ADB from my PC, but as I never tried this when the phone was working I don’t know whether the problem with that is with me or with the phone.
I wanted to ask if you could make any suggestions or give me an estimate for taking a look at the phone.
The main thing I am interested in getting back is my photos, although I am also interested in other data from the internal storage, as well as texts and data from a few apps.

Freecom Hard Drive is Damaged

We have a damaged Freecom usb drive that looks like the connecting cable has been bent against the connection on the hard drive, this small part has broken off the hard drive circuit making computer connection impossible. The hard drive its self is ok.

Freecom hard drive

A Freecom hard drive

I have an external hard drive with lots of photos on it which I can’t turn on to access. I think it has been dropped, and it sounds as if the hardware is trying to start but can’t. Could I get a quote for how much this might cost?

USB memory stick does not work when plugged in to port, can you recover the data on the stick?. I was wondering how much you charge for USB data recovery. The device is not being recognised by the computer. The following has been tried: device manager, computer manager, my computer. I think it is a hardware failure.
I have spare USB’s of the same type if required for parts, etc.

Hi I was recently on holiday and my iphone 7 plus and my stupid partner decided to see if he could take a pic under water the sea it was in there for literally a few minutes when he got it out it started making a clicky noise then went off and is completely dead this happend about a week and half ago and still won’t work at all my laptop won’t recognise it either I’ve been so upset as I have lost my holiday photos I took as obviously I was out and did not have time to connect to wifi for them certain pictures to be updated to iCloud is there anything you can do and if so a rough price

Prices: Data recovery is only applicable if you want the data off the storage device that has gone wrong. If you’re not bothered about the data then don’t buy a data recovery service, simply replace the hard drive or mobile phone. The cost of recovering a Freecom hard drive like the one above costs around £500 depending on the damage.