Archive for Data Recovery

Data recovery in London

I dropped my hard drive and the next day plugged it in to use and it wouldn’t work. I showed it to a pc repair shop and they said it has failed. I am not sure if it makes a clicking noise or anything as I was using it in public and couldn’t hear it. I’m looking for a quote for data recovery, it holds a lot of my medical school files and study videos on it, with exams soon this is a huge loss! Please let me know a quote or give me a call, looking forward to hearing from you. I am from london so I would use one of the London centres

Thanks for your enquiry. Is the data on your hard drive sensitive? ie. is the information on there private? If yes then there are various data recovery protocols that have to be applied when retrieving the files from the hard drive. You are quite welcome to call in at any of the London centres.

Lombard Street data recovery in London

WD My Passport
Hard driver does not show up when connected to computer so unable to open any files. Looking to recover the files on the drive.
Is there a price estimate of how much this would cost and how long it would take?

The costs for having the data taken off a hard drive depend on if there’s anything wrong with the hard drive. If it’s working correctly then it’s a flat fee depending on how many files are on the hard drive. As you say your hard driver doesn’t show up when connected to the computer I assume that there’s a fault on your hard drive – if this is correct then you’ll need a data recovery service to get the files off and the cost for this is around £600.

Western digital Hard drive was not recognised by laptop when starting up. Pescado have looked at it and said to mention them for a rate.

Thank you for your enquiry – I’ve not a clue who Pescado are? Are they a computer firm or a data recovery company?

HTC / iPhone and Toshiba hard drive recovery questions

HTC and iPhone Recovery Questions
My HTC One M7 stopped working and little did I know at the time that it had stopped backing up my photos to Dropbox nearly a year beforehand. The Laptop Fixers in Bournemouth took a look but couldn’t retreive the data and I’m interested in understanding if there is another way and of course the cost. I’m in Poole, Dorset and can get to Gloucester if required.

Bournemouth

Have a iphone 6s damaged beyond repair. Think it had drink spilt on it, won’t turn on or charge. Have tried local repair shop who advised it’s dead and they can’t fix it. Not that bothered about fixing the phone but would like to try and get photos and data (Whatsapp data etc.) back. My phone hadn’t backed up to the cloud for at least 12 months so anything in that time is currently lost. Can you email me if you think it’s possible and a rough price?

Dropped phone in water on Sat night, kept it in rice all weekend, had it ultrasonically cleaned today – no luck. Now resorting to data recovery to pull off my precious photos!

The motherboard on my Samsung Galaxy S6 has blown and I need the data retrieved.

Hard Disk Recovery Questions
I have an external 1TB Toshiba Canvio – by accident wiped all the files out (about 600GB) and formatted to 35GB by Windows recovery drive creator.
I actually need to recover one particular folder which is less than 100GB. Do you have a location for data recovery in Bournmnouth?

I’ve got an external hard drive made by Toshiba and I cant see to find it. the green light isn’t flashing as it normally does but I can feel/hear the fan working or something working inside. I need to get all my files off the hard drive into a working hard drive that I can access. I’m located close to Gloucester in Gloucestershire.

I was copying lots of files from internal SSD to the Toshiba external hard drive. The process froze and I ended the copying process. Then file explorer stopped responding for a long time and I force restarted my CPU. Can’t access data in my external hard drive ever since.
I also have a side question: even if my data is recovered, could my external drive still work? I don’t mind formatting the drive.
But the main question is: is my data recoverable?

I had my dissertation on my pen drive and the word file has went corrupt, is there any chance that you may able to recover it? It is due on Monday. I know it’s my own fault as I only saved it to the pen drive. I look forward to hearing from you.

Two desktop HDDs (no rush):
1) 10 beeps then no noise, corrupted and unreadable HDD.
2) Overclocked CPU fried the second HDD.
Also, do you check each (media) file for integrity/accessibility/HEX dumps?

No Boot Device

Our client’s hard drive has failed (PC showed “no boot device“). Removed from PC and attached via USB caddy but drive is only recognised as “needs formatting” (obviously didn’t do this!).
He has most of his data on a backup but is missing some so would like us to try to get it recovered.
Seagate Barracuda 500GB
P/N 1BD142-500

Error message: No Boot Device available

The person who replaced the damaged hard drive I our laptop said that the problem was boot looping (laptop failed to boot – no device present) and an issue with the headstack arm (clicking). Could you quote for recovering data please )1TB hard drive in a dell laptop)

My Seagate 1tb portable hard drive slid off the side of the laptop and hit the floor.
I was unable to then read the data. I took it to the local PC shop in Northamptonshire who sent it away and it came back saying mechanical problem which needs fixing before seeing if they can recover data and the total bill if able to recover would be around £600 – £700., which included a new portable hard drive. I decided not to pursue this line and tried to collect all the stored data from other sources. However I am still considerably short of achieving that and have purchased another portable drive and am ensuring that I have two copies as the originals were removed from photo memory cards to allow re-use. I tried to read the old drive before accepting it was not economical to recover and discard, this was on an old desktop pc. However it came to life and I tried to copy the files but there was insufficient memory on the desktop. I did copy one folder to a memory stick. before closing the PC and awaiting for the new drive to arrive. It arrived but now I can’t read anything. It makes the noises you describe for a dropped drive under “symptoms”. I am interested in an estimate for the ability to read and recover the data please.

We have a motion computing MC-C5 CTF-003 tablet computer.
The tablet fails to find the hard disk and therefore boot to Windows 7. We have tried recovery and repair using a Windows 7 install disk, but no drive is found. Instead we get a “No Boot Device” error message.
We need to extract the data from the hard drive, we are located in London.
The drive is:
IBM System X, 50BG SSD, SATA 1.5GB
IBM FRU: 43W7737
Part #: IBM50-01903-SP2ACU

We have an external hardrive which was connected through to our computer via our wifi network. The hardrive itself appears to have stopped working and will not register on any computer. It seems to be a mechanical failure. It is a Seagate hardrive.

Seagate external hard drive began to make a bleep noise. My computer does not recognise it. I tried Taplin computers in Hillsborough who have previously been reliable and they said it’s failed and they cannot retrieve data. The drive contains mainly photos which I would like to retrieve. It also has some confidential material which are reports which I have other copies of but need to say they are confidential. We are located in Sheffield but I can bring the hard drive to your offices if required.

Model: 1TB Seagate Backup Plus Portable Drive
Model number: SRD00F1
Hard drive is not recognized by any pc. hard drive spins however power light does not illuminate. I require full data recovery and live in Liverpool.

These are all examples of hard drive failure that is producing the “No Boot Device” error as a failure symptom. To extract the data from the hard drive it is recommended that you find an experienced data recovery company. Hard drives are complex things, don’t go attempting to retrieve the files yourself, you’ll make things 10 times worse.

iPhone and Samsung Data Recovery

In my previous post I also wrote about phone data recovery services. Since then I’ve received quite a few more requests to retrieve the data from broken and damaged mobile phones. Here are some more questions.

My iphone 4s was stuck in recovery mode and after connecting it to itunes and pressing update, it factory reset instead. It wiped all the data from my phone and instead synced with my ipad which I did not want it to do. Nothing has been backed up by iTunes or iCloud so I am left with a phone which has completely reset. Follwing this frustration I was wondering if it was at all possible to recover any of the data which has been lost and if so what this would include?

Dr Fone software for recovery

I have an iPhone 5 that’s disabled and was wondering if I’m able to recover the photos off it?
Been advised by iPhone service – that they can only resent the phone but will wipe off all data.

I do have an iphone 6, 64GB, that falls and did not turn on again, anyways i just want to recover an specific pictures from my trip to Thailand, it is not in the icloud because i didnt do the backup, please contact me to get more info.

Samsung Galaxy S3
Will go into download mode
Will go into restore mode but shows a long string of errors starting with failed to mount /efs (no such file or directory)
mount /system (no such file or directory)
I have tried recovery using dr.phone. It gets partially though and then reports it the flash recovery package failed.

More on recovering data from phones

There’s been a lot of interest recently about getting the data off of phones for legal cases. This area is known as mobile phone forensics and in the UK, I would say the specialists are http://phone-recovery.pen.io/. Most of the time, it’s acase of recovering deleted text and WhatsApp messages, but internet histories – ie. the sites people have been browsing are all of interest.

Recovering deleted text messages from phone

I have an iPhone 256Gb physically damaged and MacBook which is stopped working. I would like to recover the data from both, could you please let me know the cost of recovery & turnaround time. The phone data in I need are text messages that have been deleted.

I have a Sony Xperia C5303. It was working fine up until it stopped charging, possibly liquid damage? I have had the battery replaced but still the red light comes on but it wont charge. Technician said it was likely to be a motherboard issue. I would like to recover photos and data before getting a new phone, would be grateful for your advice. This is quite a sensitive issue – I want to see if any of the photos on the phone have been deleted.

My BlackBerry Z10 will not switch on after trying everything.
When plugged into a laptop it does not recognise the phone or that it is plugged in.
I have a lot of photos, videos and files that I want recovered and would like to know the cost and timeframe for the data recovery.
I am in London.

Phone was dropped. Screen is black and touch screen does not work. But device still alive underneath. Cannot unlock to view files on computer. All data saved on phone’s memory. Samsung galaxy A5

So, try http://phone-recovery.pen.io/ for the recovery of deleted texts and photos from a phone.

HP RAID and Server Data Recovery

Device: HP Mediasmart Server EX475
Problem: Worked fine from purchase in 2007 until it failed to boot up just over 4 years ago. Spent an age and a fortune on phone calls to HP support to talk me through the recovery process, which didn’t work. At which point they ran out of ideas and I ran out of money and will to live. I am now wondering if it’s possible to at least rescue some data, if not get the thing working again. I have all the original manuals, installation set-up and recovery discs.

I sent some RAID 5 hards drive to ‘Rapid Data Recovery’, who replaced some parts, but in the end were unable to recover any data. They sent this message:
‘…analysis of the medias platter surface revealed inconsistencies of the magnetic properties which could potentially be linked to the contact made between the head and platter surface resulting from the initial ‘head crash’. This may have been caused by one of several factors ranging from environmental impacts (e.g. a drop or bang) up to temperature expansion of certain components. Due to this preventative damage caused we were unable to initialise the heads long enough for a forensic scan to take place before further damage was caused to the replacement read/write heads.’
I read that you sometimes receive hard drives that have already been to other data recovery companies, because you have more advanced techniques. Is there a chance Data Clinic would be able to recover my data?

Here’s a picture of a hard drive with a head crash

Recovering data and files from servers like the HP EX475 needs to be completed in a careful and considered way. From previous experience the company Data Clinic are probably the best RAID data recovery experts in the UK. Just Google ‘data clinic’ and you’ll find them.

Data recovery in Hertfordshire – use London

In this post we focus our data recovery attention on the county of Hertfordshire and reproduce enquiries from St Albans, Hertford, Watford and Stevenage.

  • hard drive recovery Hertford, HertfordshireWe have a portable hard drive (1tb) filled with films. Etc for the kids and some assorted files of mines, Lad took it apart after viewing how online, he got it to work for a while and now it reads as no data when connected to TV or laptops, any idea of it can be retrieved? We live in Hertfordshire, St Albans
  • And a question from a customer in Watford: I have a 2tb hard drive which has failed. Initially it would access the files but when I tried opening them it said the files were corrupt. I tried data recovery software but it didn’t work. The drive then started making clicking noises and finally nothing.
  • I have a verbatim external hard drive with was pulled out and dropped when cleaning staff was cleaning my husbands office in Stevenage, Hertfordshire. The connection is now inside the hard drive so am unable to put the connection in and am unsure of any other damage. Would appreciate if you could help as hard drive has a lot of work related info on.
  • And finally, this question from a computer repair company in Hertford: I have an external hardrive (currenly not infront of me so can’t advise of make and model) that powers up (shows a white light) but does not connect to my laptop. Normally when its connected, a blue light comes on.

london for data recoveryAdvice: Hertfordshire is very close to London which is where most of the best data recovery companies have locations. Take a look at Data Clinic’s hard drive data recovery services – their London page is here https://www.dataclinic.co.uk/london-data-recovery/.

Recovering data from encrypted hard drives

data encryptionThere are various ways of safeguarding data through the use of encryption. One way is to ‘lock’ the hard drive from being used until a password is entered eg. by using an ATA command to encrypt a hard drive. Another method is to install a program that encrypts the data on the drive. Retrieving files from encrypted hard drives is the work of specialist data recovery companies such as Data Clinic Ltd, who are experienced specialists in all forms of hard drive recovery.

Question: I have a ata password locked ssd and I’d like to know if you guys can help me unlock it. I dont need the data on the drive.

Answer: An ATA password locked hard drive requires unlocking by the use of commands that interface directly with the hard drive. Thus, it’s usually necessary to go to the hard drive manufacturers themselves or a good quality data recovery company like Data Clinic Ltd in order to get the hard drive’s ATA password removed.

Western digital drive used for backup and data storage will not mount.
Have tried using other lead and other Mac but still no joy.

Question: I have a SSD HDD from a laptop that is encrypted with McAfee Endpoint and not recognizable when booting from the laptop. Can I send it to you to see if you can get the data off?

Answer: McAfee Endpoint is a hard drive encryption program that seeks to safeguard data by encrypting it on the hard drive. The data can only be read by decrypting the hard drive with a digital ‘key’. If this key becomes lost or is forgotten there is very little chance of the data being decrypted, even by a data recovery company.

Note: Encryption is used to safeguard data so if you are going to encrypt it, either by using an ATA password or by the use of a program like McAfee Endpoint, then make sure you don’t lose the password.

October 2017 Data Recovery Enquiries

Hello there – in this post I’m writing about some of the data recovery requests I had over the last 2 weeks. As you’ll see there are quite a few people having suffered data loss with faulty hard drives and smartphones. I’ve put links of interest in where appropriate. Visitors to my blog are welcome to contact me with their hard drive and phone recovery questions.

lots of hard drivesI have a Western Digital external hard drive which has recently failed. It will not read on the computer, but seems to click once plugged it. The light on the hard drive still appears, but it is in no way readable. There is a lot of data on this drive that I would very much like back and need. Please let me know if you meed more information.

I was download a .rar file online and was unable to open it on my laptop, I decided to put it on a this USB drive to try opening the file on another computer, as I unplugged it and replugged it in, since then, the USB reads UNREADABLE. Before that, this USB has had zero problems and been really fast and efficient with handling files.

My W10 Lenovo Ideapad 100 laptop took a hard knock and will not start up. The power light comes on, the HDD tries to spin up, but the OS won’t start, screen blank. I had a back up, but wife’s work and personal accounts (were on desktop) are unavailable and need recovery.

HDD stopped working while backing up the data. I only need to recover a PST file stored into Document-Oulook data file.

I’ve recently got a new laptop due to damage of the old one. It is a Macbook Pro 13″ retina 2015 model. I have the old hardrive from the exact same model and there are photos and files on there that I need. I’ve tried to locate adapter etc to do it myself however for this model im not having any luck.

The drive does not spin up and can not be found though PC anymore after i changed a faulty PSU, and did not change the PSU SATA cables over like i should have. Pretty sure i heard a small pop when i booted the pc. After looking at the SATA cables, they are set out slightly differently.

I have a seagate portable 1tb hard drive which i have tried to get working again but i cant see the device in windows and there is a clicking sound and a scratching sound

I have a Western digital My book studio 1Tb HDD which has around 500gb or so if data on it. The drive was connected to my Mac when the mac crashed and in order to use the mac I had to disconnect the power source. It now no longer mounts.

more hard drives

I recently had my hard drive sent off to be repaired under the name Katie galley, can you tell me at which stage of repair it’s ab and whether you have received it please

Seagate 1TB not connecting to computer, the light won’t come on and there is a buzzing noise. Can you retrieve the photos on the device?

I’d like you to look at an external hard drive which seems to of died. It was making a not very nice noise when stared up and then not being recognised. Not sure it had taken a knock at some point, but last time I remember using it did seem hotter than usual. Our IT department looked at it but don’t do data recovery.

All of a sudden the external drive says that the directory or file may be corrupt and I can’t access any of the work I have on the drive.

I have an old nokia 6230 which contains some cherished photos and videos on, I have tried all the obvious ways of data transfer such as via cable and bluetooth to no avail. Is this something you can do?

I have a segate barracuda 3000GB internal hard drive that has failed and I need to get the data back. The drive starts to spin up but then makes a clucking sound and stops so the PC can’t identify it. It is not full but does contain all our family photos, videos, music and some files. I think it has 2 partitions.

I have a 2tb hard drive that failed on me a month or 2 ago and I would like to retrieve the data from it. There’s nothing too major on there, more personal photos etc and an archive of work.

An old Acer Aspire 1700 hard drive is in clicking mode. The hard disc has been removed professionally. I need a quote for data recovery.

I have an iPhone 6S stuck on the Apple logo. While it is possible for Apple to reboot it (hardware confirmed as fine), they advised that there is a risk it may lose the data in doing so. I would like a quotation for recovery of the data (photos mostly) on the phone please?

I have a WD external drive and its suddenly not possible to open the data (states fatal error) and diagnostic for data lifeguard failed with error 008 – too many fatal errors. Could you please let me know if it is possible to fix this? How much would it cost and how long would it take? And how much data am I facing to lose?

Acer Aspire Automatic Repair

I have an Acer Aspire E1-571 that is a bit old by now to be fair…
It has been giving some problems, such as wi-fi connection and sometimes it was simply too slow. I think that’s what happens when it has 5 years on top of it with everyday Photoshop usage…
One day, I was working on it and it was running slow so I decided to restart it. When that happened, it never turned on again.
It gave me a message saying “Preparing automatic repair” for 3 hours; blank screen for another 2 hours; and “repairing errors of the disk” for another 8 hours. After those 8 hours, I forced the shutdown and when it turned on again, the first and second status only lasted 5 minutes each and the third one keep coming up. I left it for two days and nothing changed.
Basically, I can’t access my laptop and I have plenty of data there that I need to recover! University and work stuff especially…
Could you guys give me a quote of how much would be to recover the data? I don’t need to fix the laptop. I just need desperatly to recover all the data I have there…

London, Lombard StMy hdds pcb is dead and I would like to ask if you can repair it by swapping with a good one and changing the main controller chip. How much would cost that I live on Lombard Street in London I can send it to you by post.

The hard drive appears to have failed. The computer won’t boot and boot screen says there is no hard drive available to boot from. I would like to know if it is possible (and what the cost would be) to recover the data from the drive:

We would like to see if our Acer external hard drive can be recovered. The main files to recover are important pictures from our family. The drive is not detectable anymore when we plug in. HDD was beeping. A friend opened it and now beeps even worse. Containing personal data. 2TB HDD. Data about 800Gb. I would like to have quotation from you.