I was transferring a subfolder “B” from the Mac to a Seagate External HD via Mounty NTFS. Destination was inside main folder “A” on the External HD. Subfolder “B” had the same name of another subfolder inside folder “A” and asked me to merge both subfolders “B”. When I clicked on merge, all files and subfolders inside main folder “A” disappeared, including subfolder “B”.
I’ve tried mounting the hard drive on another mac and the main folder “A” seemed to be empty.
I got a quote from a data place and they mentioned that their diagnosis was:
1. Disk read error
2. Unstable/Failing read/write heads
3. Logically corrupt file system
4. Hard disk drive/s have failed
5. Media surface is degraded
They gave me a quote and I’d like to know how much this work could cost in your opinion.
This 8TB SATA HDD was a secondary drive inside my PC running Windows 10. There’s around 4-TB odd of data on it. It is 3 years old and we think has become corrupted after a Windows 10 update shut the PC down a few times. The PC no longer recognised the drive but when I put the drive in an externally powered enclosure and it did power up a few times and I could see the files but it kept timing out so I could only grab 1 or 2 folders before it timed out. Windows 10 suggested a disk repair and I clicked yes but the disk enclosure power timed out whilst doing the repair and now the drive can no longer be viewed in Windows. The files I wish to retrieve are photos and videos.
iPhone XR Recovery
My iphone XR got stuck while backing up, since then it has not turn on again. Apple team told me that the phone was unresponsive and they could only reset the faulty software. I am only interested in the data on the device, I do not mind about the phone working again or not, so I was recommended OnTrack Data Recovery company but there was nothing they could do to recover the data as they stated: “The memory is faulty or it has an unrecoverable error that we cannot bypass, it stops communicating during our recovery attempts”. Please, I would like to know if there is anything you could do to recover the data. Thanks
Corrupted SD card
An SD Card from our wedding photographer that was corrupted when he tried to get the photos off it. Luckily only half of the photos, he provided us with the SD card with some of our photos.
I’d like to know if you’d be able to get the photos of this, I haven’t touched it as I don’t know what I am doing with it, it has simply been left in the box with the photos he gave us.
All I know us is he told us that it wouldn’t connect to the computer and seems to have been corrupted.
Because of this, we now have lost over half of our wedding photos.
He unfortunately does not have any equipment insurance that covers data loss, so it is down to us to pay for this.
Some of our latest data recovery involves rescuing files from broken phones (Nokia 1 and iPhone 8), a QNAP RAID NAS that has lost data and a LaCie hard drive that has stopped reading.
Recover Nokia 1
I have a Nokia 1 with a 128GB memory card configured as internal “adopted” storage. The phone no longer starts up and gets hot in a particular spot below the rear camera when I try to charge it.
I ordered a replacement battery, but this did not help.
I am not worried about the phone itself (it was cheap) but some of the data in the internal storage and the encrypted card. Most of what I have there is redundant (music, ebooks etc.) but some files where I took notes and recorded things “on the go” are important to me, as well as contacts, call logs and SMS etc.
QNAP Data Recovery
I have a QNAP NAS TS-251+ 8gb 2Bay.
I’m liaising with QNAP but I suspect the NAS is broken. I’m hoping I might still be able to get my data off the hard drives though. It has x2 4GB Seagate NAS 3.5″ drives in it, and I had it set to mirror (raid1).
I bought this on amazon “Sabrent USB 3.0 to SATA External Hard Drive Lay-Flat Docking Station for 2.5 or 3.5in HDD, SSD [Support UASP] (EC-DFLT)”
but of course the data is in QNAP format and not accessible.
Is there anyway you could copy one of the discs whereby it would be accessible to me in Windows 10 using this device?
LaCie hard drive stopped reading
My hard drive ( LaCie ) has stopped being read by my devices. When I connect the hard drive to my computer or laptop the hard drive switches on but it doesnt show in my computer, so I cant access to it. I have tried in different devices and it doesnt show in any of then once plugged. I would like you have a look and see if you could fix it, otherwise I would like to recover the date in it.
Problem with Apple iPhone 8
Bought new contract on Apple iPhone 12 mini and was looking at transferring over all data & most importantly photos. The phone memory was very close to 64GB limit on phone so purchased more iCloud memory to save onto prior to setting up new phone. I decided to do a ‘backup’ onto the iCloud and during this backup, everytime I kept going into settings, the phone kicked me out to home screen. As it kept doing this, I turned off the phone and ever since the phone has sat on a white screen with black apple symbol. Restore techniques of volume up/down and power off don’t work and we went to Apple Store to see if they can do anything but they said the chances of getting the photos were extremely slim as would likely end up doing a factory reset.
We really only want the photos off the phone as they are mostly of family and out little boy. Is this something that you can do?
In this post we look at common types of problems and faults with Samsung S7 Edge and Apple iPhone mobile phones.
Samsung S7 Edge Recovery
My samsung S7 Edge is completely dead after falling to the floor which result in a cracked screen a month and half ago.
Initially was working without an issue, but this past Thursday after 05:30 unable to fully access the phone, kept on rebooting. And since Saturday night completely dead, not showing anything even when trying to charge it (although it warms slight when connected).
I have since bought a new phone however there is information such has memos, messages, pictures and videos that I would like to recover.
Last summer my MacBook crashed and a new hard drive had to be installed. As luck would have it my iPhone is currently locked, and unfortunately, I do not have any backup of the data in it. The only options I have to unlock it are either restore the phone or sync it with the latest iTunes backup.
The service that repaired my MacBook tried to save the data from the old hard drive so I could sync the phone, but could not do it. And they recommended you if I ever wanted further professional help.
Is it possible for you to help me recover all data from my iPhone, and share it in an iTunes backup format? I very much do not want to lose everything, as I have thousands of pictures from travels and family, and many audio notes.
Please note my iPhone works perfectly well, and I want to avoid damaging it. It is locked because the screen broke and it was locked by accident while the screen was all black.
We have a problem with one of the iPhones of one of our work colleagues, after an update the phone has stopped with working, it is not recognized by iTunes and not by the computer, it is not possible to connect to any service, it is was impossible to make a backup and due to lack of experience in the IT area they made a factory reset on the phone without having a backup of it, we need to recover the information that was contained in this phone.
In a Apple article we found that it is a know problem https://support.apple.com/en-us/HT201415 unfortunately the user of this phone did not realize that his iCloud storage was full and the respective backups never been done.
Is it possible that the information contained in this phone can be recovered? If it is possible, how much would the service cost?
iPhone XS has died
My iPhone XS has died completely and will not turn on. My photos don’t seem to have backed up to iCloud. I sent the phone for diagnostics at a phone store in Spain and they said fixing it would cost more than a new phone – the phone switched on after they returned it but my partner plugged it into a charger and it heated up to the point of burning smell and no longer switches on. I am desperate to recover my photos and messages
In this post we look at Data Clinic’s Edinburgh data recovery operation at St Andrews Square and discuss recovering the data from a hard drive with a bad translator and getting the files back from a Kindle Fire.
Recover hard drive with a bad translator
I have an apple Time Capsule hard drive which stopped working. I sent it to another company for repair and their report said:
“I’m afraid that we are actually not able to recover any data in your case, despite our efforts.
Though the head transplant itself was successful, we still had to contend with the drive’s system firmware before we could recover data. In particular, the layer that actually translates your data from how it is physically recorded on the discs badly needed repair.
At manufacturing, no drive is perfect. The location of all the disc surface defects are recorded and skipped by the translator. In your case, a lot of these original entries were missing. We managed to compensate for most of the entries, but there were just too many to complete.
Unless the translator is healthy, no meaningful data can be recovered.”
Is this something that you would be able to repair?
Kindle Fire Data Recovery
I have a Kindle Fire HD 8.9 and the device is now stuck in a boot loop. If I factory reset I may lose all the information stored on the device. There is a digital diary with 8yrs of entries stored on the device with is very precious. Im not bothered about the device its self just the data. Would there be away of recovering all the data from the Kindle and have it stored onto a flash drive. If the Kindle needs to be destroyed in the process, then that is fine. I live in Edinburgh, Scotland
Can’t access hard drive
Cannot access data on my WD My Passport Ultra (1TB). I have 776 GB stored on there – mainly photos. When connected to PC (Windows 10) I get an error message saying “Location is not available. D: is not accessible. The parameter is incorrect” and cannot view anything on the drive. When connected to my old MacBook Air (OS X Yosemite, mid 2013), I can see the folders but can’t see or access the individual files. Please help – the drive contains 6 years of very precious photos that are not backed up on my Kindle Fire.
WD Elements hard drive recovery
My WD Elements external hard drive stopped being recognised on my Macbook yesterday. I and looking for data recovery in Edinburgh and my laptop froze and had to restart whilst it was plugged in, this meant I was unable to safely export the drive. After this it would no longer recognise when I plug it in. The light still flashes when I plug it in and it makes noise, but doesn’t show up on the screen. I’ve been told the drive may have a bad translator but I don’t know if this is true or not. I tried it on another computer as well.
Are you able to quote a price to have the data recovered? Mainly personal photos which I would really like to get back.
Data Clinic Ltd, St Andrews Square, Edinburgh – Hard drive and phone data recovery
The company I work for has a Qnap server running a RAID setup which I believe to be RAID 5. It has 12 disks which are a 2TB. Over the last week 2 of the hard drives in the array failed and now the server will not start. I have swapped out the hard drives with hot spares but the system still does not boot. We are in the London area and there is a similar system with the same problems in the North West – Manchester to be specific. This is an identical 12 disk RAID 5 system that is running in degraded mode. We need the data from both ideally as quickly as you are able to recover it. Do you provide an emergency service?
The server started running slowly about a month ago and we only had limited access to our files. The machine contains server VMs on a network share and we can’t access two of them. The Virtual Machines are important and they contain data that run some business critical operations including an MySQL database. I’ve looked at the RAID 5 BIOS settings and can confirm that two of the drives are offline and the RAID is running in degraded mode. Ideally we would like you to collect the whole system and recover the data off the QNAP RAID onto something similar that we can attach to our company network that everyone can have access to.
I have a 1 TB hard drive that died. I was able to make it work temporarily by connecting to an external hard drive reader. Sadly it crashed again. I then foolishly openedthe hard driver casing to reset the blades. This may have scratched the surface. What would it cost to inspect it and see if you are able to recover the data? And what kind of final bill would i be looking at?
I have a 500gb Seagate external hard drive (over 10 years old now) and the port where the mini usb used to go into it has come loose and is rattling around in there and im unable to connect it now to a computer to get my data off. I don’t need the actual hard drive just the contents on there. I have opened it as I read online that this will get it dusty and I have a lot of really important memories on there. I was wondering if you could fix/ how much it would be?
Dropped external hard drive (1tb my passport ultra) now it is not recognised and makes a clicking noise as if it is trying to boot up so I have disconnected and await your response. I have taken the lid off of the drive but I need the data recovered. I have a few hundred gigs of data on there but only interested in the family photos which I thought I had on my back up drive. I also have a 1tb WD network drive that I have been meaning to get the data from as WD stopped the service, can you help with that also?
Written below are two problems relating the damaged Toshiba hard drives where the users wish to recover the data.
I have a failed Toshiba HDD that I would like to recover the data from. Unfortunately I tried to self diagnose the problem and opened it, to inspect whether the head had become dislodged from the parking ramp, in all the platter was exposed for about 3-4 minutes.
I then took it to a specialist recovery service by post, who advised that the platter appeared to be in good condition, and that they had seen much worse. There was no head crash after I opened it, as I didn’t power it back up. They dismantled in the clean chamber (and managed to get any dust/debris off). They said the headstack assembly had failed. They fitted 4 different sets of compatible heads to the drive but each time were unable to get the drive to be read. They said it appears the platter has some degredation, and they were unable to access the drive’s service area. They could not get any data off it and consequently sent the drive back to me.
I didn’t want to give up hope of getting the data recovered from it though.
Would this be something you could quote for the data recovery of? (do you think there is a chance of recovery?)
Toshiba hard drive connection loose
I have a Toshiba portable hard drive. The usb cable connection appears to be loose. I opened up and swapped with an identical motherboard from another new hard drive I bought but that didn’t work. I think there may be a firmware issue that means a specific chip needs transferring. If you can help that would be great.
Here’s an excellent example of why you should use a data recovery company instead of data recovery software. In this example the data drive is damaged and because of this, no software is going to be able to repair it. Instead the hard drive needs a data recovery company to retrieve the data using a hardware based solution which is the only that will work.
My father’s IOMEGA external 500 GB HDD threw an error message yesterday saying it needed to be reformatted to be read. It also didn’t show any status of capacity or usage (showed up like a RAW drive). Obviously reformatting would wipe it, so I plugged it into my pc and ran Recuva.
After a 9 hour scan it showed basically all his files, but this is where I was incredibly stupid. Instead of just recovering the files there and then, I thought I’d extract the 3.5″ drive from the enclosure and plug it in directly to the motherboard via SATA. My thought process at the time was the recovery would take a long time bottlenecked by the USB 2.0 connection on the enclosure, so a direct connection would speed it up. (Believe me, I regret this).
Extracting the drive revealed it to be a Seagate Barracuda. When plugged in via SATA, the drive showed up with more info than before, including capacity and the folders in the root of the drive. Fantastic, I thought, I can just recover the files like this. Issue was clicking on each folder would throw an error. So I opened Recuva but recuva wouldn’t scan the drive in this new state. So I thought let’s just put it back in the enclosure and recover via the USB connection after all, so I put everything back together and this is where the real trouble starts.
Now the drive didn’t display the ‘this drive needs to be formatted before use’ error, and instead showed an incorrect parameter error before showing a ‘a device which does not exist was specified’ error. In this state, recuva would say it can’t tell what filesystem the drive has and so couldn’t scan, and so this is where I swore loudly at the wall.
Taking the drive back out of the enclosure and plugging directly gave the same error. Somehow, one of the unplug/plugging in of the drive at some previous stage did something to make the drive like this.
Now this is the only error the drive displays, and no amount of fiddling or trying different ports or methods over the last few hours has got me to a stage where I can scan the drive again. I even tried to do a quick format (only quick so to maintain the files but replace the file system, which in theory would allow recuva to scan and collect data) but that failed.
The drive shows up in Disk Management with capacity and filesystem as RAW, but nothing can be done with it (I haven’t tried doing any partitioning or full formatting as I don’t want to erase the data). In Windows explorer, it just shows up as a RAW drive with no other info.
The first Recuva scan I did shows the file data is all still on there (still very annoyed I didn’t just recover back then) but it seems the filesystem is corrupt. The drive doesn’t make any overly unusual noises, so I don’t think it’s a mechanical fault.
Now the only thing I can think of is manual recovery, which I don’t have the facilities to do.
I was hoping all this info would give you a good idea as to how likely a recovery by yourselves is and how much it may roughly cost.
Can’t access Toshiba external hard drive
I have an external USB hard drive (Toshiba) which my computer can no longer access. I have tried other computers which have the same issue and tried a new cable; it is recognised as a hard drive but can’t be accessed and is very slow to load. I have downloaded recovery software but the software won’t start while the hard drive is connected. The same issue occurs with some other software. Is this something you may be able to fix and how much would it be? I am based in Croydon and can come into your London data recovery clinic.
Samsung Galaxy not powering up
My daughter has a Samsung Galaxy S4 Mini (so it’s quite old), and can no longer be powered up. It is not the battery or the charging port that is faulty, and I have been told (and I don’t understand the technicalities) that something controlling the power supply on the Motherboard has failed, and that a replacement part is no longer available. A friend recommended a data recovery clinic in Northampton – is it possible to call in with my phone?
Is it possible to recover data such as photos, contacts, texts etc from the device, and if so, what would be the cost?
Would I be able to send the device to you?
Opensuse data recovery
My laptop has two OS (windows and ubuntu 14.04); it has been running fine for more than 10 months. Till I tried creating a bootable usb (openSuse) to install it on my second laptop. But, then I safely turned off my laptop, then shortly I turned it on again (I forgot the usb plugged in), the welcome screen for opensuse appeared. I rebooted again, pressed f9 couldn’t find a choice other than (boot from EFI, boot from hard disk). Tried both choices, didn’t go anywhere. Still the openSuse welcome screen.
Then, I took the laptop to a technician in London he removed the hard disk from the laptop and mounted it in his desktop. The partition table was unallocated. He removed 4.3GB (I assumed its the linux system) and the windows partition was recovered. But, my main goal was to recover the project folder in the linux partition (in this path /home/mogo/Documents/Project).
The following day, a security engineer tried testdisk and photorec. Test disk was able to view the project directory and I saw my files there. Here comes a problem, when he tried copying the files to my passport hdd (western digital) most of my important data in the project directory failed the copying process. That engineer couldn’t help me further and he suggested that I do it myself. So I tried further attempts on my own and couldn’t do more than what he did.
Please, I would like to know if you will be able to retrieve that specific directory and how much does this usually cost?
That all happened during my vacation in the United Arab Emirates. I’ll be back in the UK on the 5th of September. My laptop is hp g6-2295sa and the hard disk is 1000Tb SATA Samsung.
Get the Pictures of old iPhone
I have a couple of old iphones that I would like the pictures off of. I’m not sure which phone they are on out of the two but it was a really special holiday and I can’t get the phones to switch on at all. I know the photos are on the phone and not on the cloud. I would really love to get those photos saved and stored securely. The holiday was in 2011, so that’s a frame of reference for how old the phone is.