Archive for Data Recovery

Croyden and Westminster, Data Recovery in London

My external Hard Drive (WD Elements 2TB) is not being read by the computer quite out of the blue. It stays in my office, was working yesterday, and has not ben dropped or damaged. When connected, the light turns on and you can hear the disk spinning (in a regular way, no ticking noise or anything). I have tried different USBs, different ports, different computers. We are a business in Westminster, London looking for a local data clinic.

Hi, I have an external Western Digital hard drive which has experienced damage to the heads, although it appears no damage to the platter. The drive has been evaluated by a data recovery company in Croyden who cover central London who have replaced the heads and are able to access the data. They have identify that 94.74GB of data is on the drive made up of 1884 folders and 18152 files, they have also given a 95% or better confidence rating that they are able to recover the identified files.
The cost I have been quoted to recover the data is well beyond the value I place on it; therefore I am looking for more competitive quotes to recover the data. Based on the information provided are you able to supply me with a quote to recover the data?

No power indication, No notification light or power on but detected though USB on P.C would like to recover all data on mobile.

Dropped my WD my passport portable device and now it no longer works. Can’t get it to work, partition cannot be found. Need to restore all folders on it.

Accidentally permanently deleted a lot of files from my SSD hard drive.

Sony Xperia Z1 and Checkpoint Endpoint

In this post we look at data recovery on a Sony Xperia Z1 Premium and a hard drive with Checkpoint’s Endpoint encryption.

Came home from holiday to find bios can’t detect it, and also tried in SATA usb caddy and doesn’t find it

We have an external hard drive that we use to store files and we have tried to access it and (a) large files have disappeared and (b) it has strangely sent random files to the trash our (2x) Mac laptops that previously were used to access and read the harddrive. We would like to see if the large files are still on the harddrive and what is causing a strange scrambling of files into our ‘trash’.

Sony Xperia Z1 Premium. Used to turn on doesn’t know pretty sure it’s battery packed in. Can you recover my data? Plz there’s a lot of videos on memory card was deleted by mistake there’s any way to bring them back again

sony xperia z1 premium - data recovery

OS fails to load. When booting in safe mode, system gets part way through loading drivers, then BSOD and reboot.
Disk is encrypted with Check Point Endpoint.

External Mac osx Seagate Firewire drive. Files show up in finder but if you try and copy/move the drive makes mechanical clicking clunking noise and ejects. Do you have a lab to remove platters?

Hard drive has failed? its making a ticking noise and beeping. It is a WD my passport. How much would it cost to have the data recovered from the drive?

Dropped in water without realising for about 40 seconds and have tried putting in rice but its pretty dead. Would now just desperately like the hard drive if its possible; notes, pictures, messages etc

Drive flashes and spins up but doesnt show in My Computer.

My Sony Xperia Z1 Premium screen has broken and I am unable to transfer photos to my laptop which I would like to save. The backlight to the screen is working but the touch features are not.

M.2 drive failed. Tried putting the drive into another laptop, booting a live linux disc to try and read from the drive, and using a M.2 to USB adapter.

IDE Data Recovery

IDE HDDs have more or less disappeared from computers as of 2019. From time to time data recovery companies will get asked to retrieve files from these drives, but an IDE hard drive is a rare item, as the PATA interface they use has been superseded by SATA. As this blog is all about data recovery, if you’re looking to find a decent IDE hard drive data recovery company in the UK just browse some of our pages – we recommend many different service providers.

IDE HDD showing PATA interface

Older IDE (PATA) HDD hard drive 250Gb. makes clicking sound when spinning. certain data is accessible – but only very small files (no more than 50Kb). Drive fails when trying to read anything bigger.

I have an old WD IDE drive which my Mac won’t recognise. I use it to back up my Mac, and it still spins when I plug it in, the drive doesn’t appear on the Mac. I’ve tried a new cable, but no joy. Can you help?

I have an old external hard drive with a USB interface that I need to recover the files from. When I plug it into my computer it says “recovery” and the data does not load. I can see the hard drive has got data on it as around 12gb of space is taken up. I have had it looked at by another company and they advised that the data can be extracted but I could not afford the service at the times. It is personal data, mainly photos and documents.

I have my fingers crossed you can help me. I spilled tea on my IDE hard drive when it was connected to my PC. I took it to local repair shop who told me no liquid had got into any drive but put in the drying machine just in case. On going to collect it they had the bad news that they both were not working so it seems the electrical fuse out cause the damage. They recommended using an IDE hard drive recovery specialist to retrieve my data.

I’ve a hard drive that’s had the following error:
E:/ is not accessible The request failed due to a fatal device hardware error
The hard drive is a Seagate Barracuda 7200 500GB IDE. I really need some help with getting the data/programs off of it but I’ve no idea how to do it. The most important files are relatively small as well and I have tried to run a program to retrieve the data to no success.
The HDD will only be picked up if I put it in a casing and make it an external HDD but it reads as 0 data on disk and doesn’t show up on the file explorer every time.
Please if you have any advice or such the like let me know.

Recovery my data from a phone in Sheffield

Phone data recovery is very popular, but a word to the wise, if you want your files back from a broken mobile phone, you need to send it to an experienced data recovery company. There’s a phone recovery data clinic on the Portgergate in Sheffield who provide a good phone recovery service and will give you a good chance of getting your files back. Their address is The Portergate, Ecclesall Road, Sheffield S11 8NX and their phone number is 0114 208 6027.

Here are some examples of phone data recovery.

I want to recover some data from an iPhone 6 which belonged to my daughter who died in October. I am her executor. The phone is in working order & has iOS 10.3.3 installed. Can I make an appointment to bring the phone into the Portergate data clinic in Sheffield and explain the requirements?

Phone screen is no longer works and I need can’t unlock it when connecting it to my laptop so I can’t copy the pictures off it.

I would like to recover whatsapp messages from my phone which I deleted by accident is that possible?

There’s a data recovery clinic in Sheffield based at the Portergate – see the map below:

Samsung Alpha- I’ts broke can not be fixed. I’d like all my pictures off it as I
Never backed it up.

I have a broken Samsung Note 2 phone, I would like to recover the data, I am in Sheffield and want to know how much does it cost? And also I have very old apple desktop which does not work. Can I also recover the file?

Unsure of what happened to my iPhone 5s, but I took it to a little repair shop in Sheffield as I want to be able to get the photos back off of it, they couldn’t do anything and said the phone looks water damaged. It also looks like it’s been scraped across a floor or something, and the screen is cracked. I need to send the phone back to Apple in 10 or so days but I would really like to get the pictures off of it before if that is possible

Outgoing and ingoing calls and call log recovery
Along with deleted Pics
and Data from apps like snapchat and whatsapp

I accidentally deleted all the photos off my SD card in my samsung S7 phone when i tired to transfer them to my laptop. (only the ones on the memory card were deleted, the ones saved to the phone are still there). I have saved some new photos to the memory card since. I know there’s a phone recovery data clinic in Sheffield – perhaps I can bring it in for file recovery?

I tried to sync the calendar from my old iphone 4s onto my new iphone se but instead wiped the calendar on the old phone and replaced it with the (empty) calendar on my new phone – is there a way you can retrieve the old calendar?

Software on iPhone 6s has crashed and so wont turn on. The phone needs a factory reset to fix (according to apple store). I need the data/memory taken off the phone before the reset so I don’t lose all the memory and if possible restored to the phone after the factory reset

Recover files from raid 5 arrays Manchester

We have 2 raid 5 arrays that need looking at. Array 1 – 4 x 500 gb disk array, one disk failed possibly due to overheat. We cannot get the array to rebuild. I have a new disk for replacement.
Array number 2 – 4 x 500 gb disk, Working OK but 2 drives accidentally removed while machine on. 2 drives still up, 2 drives OK but not online. Drives in both arrays Seagate Momentus 7200.4
What are my options in recovering the files from these raid 5 arrays?, based on us delivering the HDDs and whatever other kit you need, and 2-3 day turnaround? We are a located in Manchester

One of the raid 5 disks is a hard drive was from an external enclosure, has since been removed as I thought it might be the enclosure causing the problem. The hard drive used to show for a couple of seconds on Windows but then became unresponsive and ejected itself. The hard drive does turn on and spins and is detected by windows but will not show up in the disk manager. We consulted raid data recovery company Data Clinic in Manchester (Bury) and discovered that plugging the hard drive directly into my motherboard froze the PC at boot completely. Connecting it to the raid 5 array for data recovery purposes has a similar effect on the raid and we can not access any of the files stored on it.

The raid 5 arrays use the same hard drives – HGST HTS541010A7E630. When we take these hard drives out of the raid array and connect them to a computer some are recognised, others are not.
Hard Disk Sentinel gives health of 0.
Can anything be done to recover data?

Synology and Buffalo hard drive Data Recovery Liverpool

Our disk has crashed and it needs to be recovered or restored. We are looking for someone in Liverpool to either come and repair it on-site, or take it away for repair. It is a Synology Disk Station DS112. Please let me know if you have any questions. We are looking for a Liverpool based data recovery service.

LiverpoolSeagate external drive with PS4 data on. Received a slight knock and stopped working.

Panasonic Blu Ray HDD Model number DMRBWT720. Accidently deleted the entire contents.Is it recoverable? I want to backup all the data onto a Synology NAS and we are in Liverpool

: Cannot access from PCs, red error light flashing 7 times in 4 seconds and making chugging sound.
Local repair shop has taken drive out of caddy but unable to access data & suggests data recovery service. They think ‘data arm’ may be broken.

WD My passport 1 TB humming and buzzing after being dropped. Not read my laptop – need my data back!

External Hard Drive runs when powered up but data transfer will not work( A to B type lead connection)

Buffalo hard drive makes a clicking sound. Unable to be read and locate data I have the same with a Synology hard drive in Liverpool.

I have a Synology portable hard drive which has been dropped – it has all my brothers A – level work on… just wondering if it was possible to recover?

My 2 TB Buffalo external hard drive has an issue with the connection at the drive. The metal female part has broken away from the inside and come out with the cable.
Any chance of recovery?

My friend did a factory reset and I hadn’t saved all my photos left half unsaved so hoping to recover thankyou

Data Recovery from El Capitan

Mac El CapitanI have a MacBook Pro (Mid 2009 with El Capitan 10.11.6) and was copying over something far too big to my external hard drive (WD My Passport for Mac S/N WX71EBxxx541) so I manually turned the MacBook off by holding down the power button and ever since then my external hard drive cannot be found on my desktop.
I checked via WD Disk Utilities and it wouldn’t open the finder but it could run a basic check on the drive (which passed) but a complete drive check couldn’t be performed. I have tried with a different lead and when I plug the drive into my MacBook it makes a whirring noise and has some clicking like it’s trying to connect but can’t.
Is there any hope for the photos on this hard drive?

Imac won’t boot. Recovery of files from hard drive. Could you let me know a cost? It’s OSX El Capitan operating system. The HDD can be heard attempting to start but has a repetitive whine / whir.
The blue light on the HDD comes on when connected to a machine.
The HDD has a few GB’s of data on it, its hardly used and rarely gets moved from the desk.
Can you give me a price for data recovery?

Macbook not repairing in recovery mode

MacBook Retina 2013 – Will not repair in recovery mode – full hard drive 121GB (?) out of 120GB – No pop up warnings prior to crash. Can you give me any idea of likely prices and process?

The data recovery process will usually take between 5 and 12 days, depending on the fault. The costs can vary between a few hundred pound and several thousands of pounds depending on the type of fault and the type of system.

Can laptop data be retrieved after a factory reset ?

“I had to reset my laptop to factory settings because it was stuck on windows 10 loops. I used rescue data and saved it to my external hard drive. Once it went to factory setting, I couldn’t restore or recover my data from the external hard drive. Everything is gone!!! I’m not sure what to do as my life depends on it.”

factory resetIt’s a very common question and a what a lot of people resort to if their laptop / desktop computer starts to develop a lot of problems. People think that by doing a factory reset their computer will start to behave properly again. Well it will, but the data on it will no longer be there.

The example above though is slightly different as the user data appears to be on an external hard drive, so performing a factory reset on a laptop should make absolutely no difference to the data on the external hard drive. Unless…

Unless the data on the external hard drive was perhaps encrypted and sync’ed to the laptop with an automatic decryption key ? Or something along those lines.

This is an example of when a factory reset on a computer, be it a laptop or desktop should make absolutely no difference to accessing the data on an external hard drive, but obviously something has gone on that is preventing access to the data on the hard drive.

So what’s the best thing to do? The first rule is not to do anything to the external hard drive – no chkdsk, no scandisk, no re-formatting etc. The problem is probably a rather simple one to find, it’s just finding it that’s the difficultly. So my advice, if you wish to recover the files is not to be hasty. Instead think, and apply some thought to the problem, or contact a decent data recovery company who should be able to work out what the problem is a restore your files for you.

Surface Pro data recovery

It’s a 2004 40 Gbytes IDE Seagate Barracuda 7200.7 from a deceased friend Model Number: ST340014A and it spins-up, but there’s no initialisation sound you usually expect. The BIOS doesn’t see the hard disk drive even when it’s connected internally and before that I had several blue screens of death inbetween boot-ups so I should’ve backed it up, but it’s too late now. Is it possible to recover the files to a Surface Pro computer?

surface pro computerSurface pro 4 won’t boot anymore. Need to send it off the Microsoft so they can replace it under warranty but I need all the data off the 1TB SSD before I send it or I lose it all. I live in london. My hope is that I can get the data without voiding my warranty.

I have an external hard drive (1tb WD around 7 or 8 years old at an estimate) It was plugged into a laptop during a power failure at my offices in Leeds. On restarting the files were not accessible, I think it was displaying raw files. It has been to PC world who said it is the arm. They tried to source one but were unsuccessful. Whether it is the arm or not I am not sure. I have since mislaid the USB connection but I’m sure this is not important. I do have a second 1tb hard drive that can be used for back up if needed.

Similar to your online description, my external hard drive on my Surface pro laptop (Seagate Backup Plus) has started making a strange repetitive noise as soon as I plug it into my Macbook Air (and any other computer for that matter) and its icon does not show on my desktop, thus not allowing to access it. I would obviously be keen to retrieve all my data from it. Please can you also guide me regards pick-up as I work at the MRI and would find it quite difficult to come to Bury.

Galaxy S8 data recovery

I’ve got a Samsung S8 that has been factory reset and our files were corrupted on the samsung smart switch app. So both the pictures were corrupted and lost on the phone. Is this something you can help with? if so how much will this cost?

samsung galaxy s8Password entered too many times. Phone now says iPhone disabled connect to iTunes – I unfortunately do not have a back up and understand restoring will wipe the phone. Are you able to retrieve the data ?

The phone is a Samsung Galaxy S8 and the phone has frozen and will not react at all.
It is 7 months old.
The screen is black except for
4 lines of red type which say
Boot loader exception and code and other words. I can send you a screenshot.
Cannot turn the phone on or off, powering it down and then recharging changes nothing. Can we recover data from it? Will the recovery process invalidate the warranty/ damage the phone.
Can data held within apps such as notes or videos that have been edited be recovered?