Archive for Data Recovery

Freecom Hard Drive is Damaged

We have a damaged Freecom usb drive that looks like the connecting cable has been bent against the connection on the hard drive, this small part has broken off the hard drive circuit making computer connection impossible. The hard drive its self is ok.

Freecom hard drive

A Freecom hard drive

I have an external hard drive with lots of photos on it which I can’t turn on to access. I think it has been dropped, and it sounds as if the hardware is trying to start but can’t. Could I get a quote for how much this might cost?

USB memory stick does not work when plugged in to port, can you recover the data on the stick?. I was wondering how much you charge for USB data recovery. The device is not being recognised by the computer. The following has been tried: device manager, computer manager, my computer. I think it is a hardware failure.
I have spare USB’s of the same type if required for parts, etc.

Hi I was recently on holiday and my iphone 7 plus and my stupid partner decided to see if he could take a pic under water the sea it was in there for literally a few minutes when he got it out it started making a clicky noise then went off and is completely dead this happend about a week and half ago and still won’t work at all my laptop won’t recognise it either I’ve been so upset as I have lost my holiday photos I took as obviously I was out and did not have time to connect to wifi for them certain pictures to be updated to iCloud is there anything you can do and if so a rough price

Prices: Data recovery is only applicable if you want the data off the storage device that has gone wrong. If you’re not bothered about the data then don’t buy a data recovery service, simply replace the hard drive or mobile phone. The cost of recovering a Freecom hard drive like the one above costs around £500 depending on the damage.

Prices of File Recovery

I’m often asked about the costs of file recovery from phones and hard drives. Usually hard drives are more expensive to recover than phones. The usual prices are between £200 and £400 for phones and £500 to £800 for hard drives. My latest enquiries to recover files from devices include:

I have a samsung 1tb external HDD. It failed about two of months ago. I took it to another data recovery company. At the time I didn’t know about Data Clinic. They managed to recover about 230gb. This HDD is nearly full. I am wondering if you can recover more. Just to let you know there is quiet a lot of adult content (pictures and videos). I will understand if you dont want to recover the Hdd due to this. I was told that the drive failed due to a power surge.

Accidently dropped my Seagate hard drive, now it making a clicking sound and will not work. This happened in 2009 but quotes were very expensive then. I have kept it hoping the cost of recovery would drop. I have lots of photos I would like to recover.

My LG 3s was playing up so my wife reset it to factory settings last week and I have obviously lost all my messages and other data. Is there any way the messages can be retrieved please?

Water damaged iphone. phone is not charging or connecting to my mac. i forgot passcode lock on my iphone 5s. i cannot get into it any more, i do not want to reset it as my pictures are on it, can you get pictures off?

I cannot access the files on My Passport. Sometimes the pc recognises the device and shows they are there but most of the time it does not. When they do show they cannot copy across. The pc always recognises something is plugged in, just not what it is. What I need to know more than anything is how much this might cost me. I am only working for another month before becoming self employed (for very little)!

I’ve had my external WD Hard Drive for around 4-5 years now. It has been flawless and I have almost 800gb worth of data on there. Recently, I’ve been having issues connecting my external HD to my computer. Whenever I plug in the USB, my computer will start lagging and I won’t be able to open “My Computer” or load any other folders. Additionally, the external HD is no longer recognised or detected by my PC. When it is plugged in, Local Drive (F:) shows up but I won’t be able to click into it (it will just lag and get stuck). Device Manager seems to detect the WD passport and also there are no Yellow Warning Signals on any of the USB ports.

Western Digital 2TB WD Elements, USB Bus powered. WDBU6Y0020BBK-01. Hard-drive is powering up over USB and is detected as a USB device. Hard-drive letter is shown but unable to access (just hangs). Hasn’t received any physical trauma, it was left connected to a PC in an air conditioned comms room and failed out of the blue. Can’t hear any of the typical drive failure noises i’m used to (clanging etc) there’s a low pitched sound followed by what sounds like the drive resetting. Hoping to get some rough costs on recovery and timescales, there’s a lot of data on there but only 1 or 2 folder which should be less than 300GB (if memory serves) which we care about. I’m based in the Stockport / Manchester area.

I have dropped a WD external HD and cannot acces my data anymore. Is there anything you can do? I am home today if you want to come and collect my HD. I am in Walkley, Sheffield S6 3TR

Testing a new data recovery specialist in the UK

I have a Buffalo Ministation Air HDWP500U3. Which wont load on a windows or MAc. I have ran a data recovery tool and can see there is still data on it. I copied some data on this had and then it started to become inaccessible and very slow reading. Then I tried to scan it and fixed some bads and copy the data to another one. I couldn’t copy much as it become more and more hard to access.
Now it is not visible in the system anymore.
It was opened by somebody else but didn’t manage to recover the data.

External iomega 500G drive failing to mount and clicking? contains approx 400G of data mainly image files and I’d like if possible for data to be recovered and transfered to new drive. I have two external hardrives about 5 years old

Parts inside a hard driveI have removed then from there external case because they were not powering up. I need to get all the data off them and out it one one haeddrive

Clicking noise, HDD not visible in system: WD30EZRX. With the Buffalo MiniStation I’m looking to find a decent data recovery company (Ed: Look not further!), and the files on the Iomega hard drive should be recoverable too. It’s a Seagate 1TB portable hard-drive and is only a month old. It was working fine until I unplugged it from one laptop and attached to it to another. Since then it hasn’t worked, it shows up in disk management as not initalised and shows a capacity of 0 bytes.
And now it’s started making a beeping noise when it’s plugged in. I’ve attempted to use recovery software but it’s no help because the drive doesn’t show up in the scan. Does this mean the data can’t be rescued ?

Maxtor (OneTouch)
When HardDrive was connected it would hum / click, but PC would not recognise or connect.
I’ve opened the casing and noted that the hard-drive does not spin nor do the heads move from the centrally locked position. The hard-drive has photographs stored on them and i would dearly like to have them retrieved as cost effectively as possible, please.

Note: I’m trialing the services of Data Recovery Tips – an UK hard drive and phone recovery specialist. I’ll let you know how they get on in getting the data from the above storage devices back.

Examples of hard drive data recovery

datlabs data recoveryHere’s my latest data recovery post. I was able to retrieve much of the data from these hard drives myself after I’d fixed them. My thanks to the experts at http://www.datlabsdatarecovery.co.uk/ for their assistance in retrieving the data from some of the hard drives.

I have a 1TB WD external hard drive which I use as back up for my iMac and MacBook Pro. When I plugged into my MacBook Pro a couple of days ago the drive was not being seen by the laptop until after a long while, after which it said it needed repair. After clicking on the pop up box the drive appears in Finder but cannot copy or save to the drive. The same problem then occurred on the iMac but now the drive is not showing up at all. I need all the data recovered which was about 5-600 GB.

The HDD has been corrupted and will not power on, the HDD has been given to fields data recovery who have diagnosed the issue. This should be a easy fix as it has already been diagnosed, The reason why I have come to you is that your quote seems to be more reasonable than fields who started quoted £200 then bumped the price up to £1320 which is quite unreasonable. HDD has had a complete rebuild within our clean lab which included a platter swap, the head assembly unit was replaced, the magnetics aligned, the motor replaced and the firmware being repaired. HDD was channelled through an identical working HDD so that the sectors could be manipulated and an image created during the process. The image is then scanned for data which is repaired via Data Extractor and rebuilt using software and mapping. The diagnosis has been completed on the damaged HDD and the technician has advised that they can recover approx 69GB of data. A total of 3025 recoverable files and 860 folders. I hope you can help!

External hard drive 1tb fell to the floor during transferring files.
Mac cannot tell the hard drive is connected. Hard drive makes a kind of repetitive ‘bzzt’ sound when connected, the LED lights up but nothing happens.

Lacie external hard drive (mac formatted) is clicking and beeping.

Got my old laptop back ( was buried in the attic with all my other stuff) took it back out and tried to turn it on .. the laptop works fine but it’s not recognising the hard drive and it’s also saying operating system not found , tried it on my partners laptop and it’s definetly the hard drive that’s not being recognised

Hard drive is damaged. Been hit.

My laptop (Lenovo ideapad z580) completely died. I have removed the hard drive and tried putting it in an external enclosure but two other windows pcs don’t recognise it. It vibrates slightly but makes no noises when connected to them. Is this something you can help with, and what would it cost? I am in London.

Datlabs data recovery have branches all across the UK – just go to their locations page to find out more information.

More Hard Drive and Phone Woes

The phone calls keep coming in for which I am grateful. It’s all work and I love to recover data. Here are some of the latest woes I’ve had to deal with, from both hard drives and mobile phones.

anxious person - lost data1TB Toshiba external hard drive.
No physical damage. no clicking. no noise. cannot access data.

I have 3x8mm data cartridges (http://www.ebay.co.uk/p/TDK-3-pack-of-30-Minute-Vhs-c-Camcorder-Tapes-Tc-30hg/691427480) that were used to record video on a camcorder roughly 20 years ago. I need to get the data turned into digital so that I can watch them back (the old camcorder is long gone).

Western Digital (MyBook) external hard disk that was providing backup to my MacBook Pro has stopped working and it asks if I want to reboot the hard disk. I need to recover the data as it has backup plus other data stored on the disk. The hard drive is just clicking and appearing on the desk top. Ive checked to see if the data reading arm is stuck. it isn’t.

Dropped my hard drive while moving from one room to another, plugged it in and it started making a beeping noise. I looked online and it said it might be a problem with the heads. I really need to get the data off my hard drive and I am hoping you will have a solution for me. It is a WD My Passport for mac, not sure how old.

Asus laptop failed when trying to boot up once it has lost all of battery life (i tired to boot up as i believed it was connected to power, but it later transpired that battery ran out as power socket was turned off). Only bios screen comes up when turning on, the computer does not ‘see’ the hard drive.
No mechanical damage.

I have a 32 GB micro SD which wont allow me to access my JPEG images, there is a lot of photos of sentimental value to me so it would be nice to recover these damaged/corrupted files. no issue accessing and seeing the files, however I cannot see the images. I am a student in Preston and would be looking for a affordable price. Tried a few softwares, nothing works

LG G4 phone.
The device is in a bootloop.
There is severe corruption to the operating system and the device’s memory.
Require pictures and contacts recovering.

My issue involves my laptop starting up, however before booting to a log in screen it shows a message which says the hard drive is corrupted.
Is there anything you could do to recover my data? As a warning the PC is holding quite a substantial amount of data (perhaps 600/700GB?). I’m quite keen to recover it!

Help and Advice in Data Recovery

There now follows some of the latest enquiries from people requiring a data recovery service. Either from a NAS or single hard drive. My recommendation is to check out various data recovery blogs online (such as this one) or go to a well established data recovery firm who know what they’re doing. In the UK I’d recommend the services of Data Clinic Ltd, for both hard drive and NAS recovery.

Drive appears in NAS Navigator as in EM mode, will not accept firmware flash. Drive 1 showed as faulty last week, replaced drive, new drive would not accept RAID, Drive 2 showed critical bad sectors, now partition not found

Western Digital My Passport hard drivesIts formatted to Mac, the drive recieves power and lights up but doesn’t initialise or show in the finder window. Its an old drive.
I would like to switch the data to a new drive. Do you also sell good portables?

make : toshiba
model : MK5056GSY
HDD CODE : HDD2E61 F VL01 T
FIRMWARE : A0/LH003C

My hardrive is hardly one month old but it has stopped working. I plugged it in today and it makes that beeping noise.
I have all my company’s files in it and I need to access them asap! I don’t have a back up so I’m not in the best position.
Please let me know if you can help, how long it would take and how much it would cost me.

My seagate 2tb external hard drive is not connecting and making a beeping sound.
I was wondering how much data recovery would cost?

I was wondering if I would be able to recover any possible deleted data from my USB drive. I last accessed the files on Thursday but when I went to look today I noticed that the folder I kept them in was gone. I’m not sure if ive simply accidentally deleted them or there are other issues with the drive. If you could give me a call back on the number provided it would be much appreciated.

I have a Western Digital External USB drive (its powered by USB). After two years, I plugged it in to retrieve a file, it worked just fine. However, since then its not visible in Disk Utility or Finder on my mac, or indeed any (tried 4 other) macs.

External hard drive not working. I have a hard drive of which the disk has broken. I have had it looked at before but I am wanting a second opinion. It is a WD my passport. It is full of photos that I was told could not be recovered.
Do you think you could help ?

Birmingham Recovery Services

Happy 2017 everyone – here’s the latest problems with hard drives requiring recovery services. (Thanks to the Data Clinic, Birmingham for this information)

Phone had a factory reset lost all photos and contacts Sony expiria v.5 can you retrieve…..?

Corrupted WD My Passport for Mac – need all the data on the drive to be recovered

Using laptop last night it froze and stuttered got a blue screen on reboot got error 3FO hard disk error. Hard disk sounds like it is clicking just trying to get resolved under warranty with HP but wondering how much a recovery on the emails, documents and photos would cost

Windows 2003 server NTFS, Hard disc reported as unreadable. Drive failed during 24th to 27th Dec. Disc has been removed from server.

I have a 320Gb Transcend SSD that as of two days ago fails to be recognised by my laptop, by which I mean the laptop BIOS does not detect it and will not boot from it. Taking the drive out and using a trusty USB-SATA adapter also does not work; again the drive simply isn’t recognised. Following the initial failure of the drive, the laptop did manage to boot up once or twice and I managed to get some files off the drive before the operating system (Debian 8) hung. After that nothing has worked.
I have been in contact with Transcend Support, but apart from offering a warranty replacement, they don’t provide data recovery.
Unfortunately, I live in Germany and am only in the UK (SE-London) until 5th January. Would it be at all possible for your firm to have a look at my hard-drive within this sort of time-frame? I appreciate that this is very short and may not be possible. Please let me know by email if it is possible.
Many, many thanks for your help

I dropped off my Seagate external drive at your London Offices on Tuesday 20/12/2016. I first confirmed that you did not require the power supplu. It was placed in an envelope with my details on the outside. I have not received confirmation that you have received this at your central location. Can you confirm you have my drive.

I have an android LG phone and I deleted some contacts the other week which i didn’t mean to do, had no idea could possibly retrieve them, so basically just need a list of deleted contacts with the numbers, or would they go back on the phone, also how much would something like this cost, and how long would it take. many thanks

Clicking from a home PC drive. PC powered down and drive replaced. Should have an amount of family photos on there.

Extrnal HD no longer works and makes a clicking sound when its on. I would like my photos and videos recovered from the hard drive

Last weekend I went to Edinburgh and lost a day worth of photos just randomly on the 18th. No other photos have been affected and I have tried third party recovery apps but cannot find the images. Do you think you guys would be able to find them and how much would it cost?

Recover all foto from ipad

Unable to identify as an external disk on “My Desktop” and once or twice it managed it opening files so slowly that it is practically impossible to open files.
Tried devmgmt.msc unsuccessfully. What do you think would help?

Samsung galaxy s3 turned off and will not come back on been in a phone shop and said there is nothing they can do, the phone will not come on at all. The pictures contain photographs of my recently deceased grandad and are very precious memories along with others.

my computer doesn’t seem to see our hard drive despite trying 3 different cables and on various devices. Can you help?

cannot access the data on the hard drive
hard drive boots up then fails.
hard drive 4 TB.
I am sitting in Abuja, Nigeria
I would send the faulty hard drive to the UK via DHL.

WD Elements 1tb external hard drive, power light is on, shows in devices manager but drive does nothing when you try to access it

Two SATA 1TB drives from a Dell Studio XPS 8100 as setup by Dell with RAID 0. Following a lightening storm this PC failed. I am unable to access these drives which contain home photos, docs etc. I would like to get this data back. How much would it cost?

Do I need data recovery?

A small number of example questions that I received over the last two weeks or so are written below. In all cases these hard drives and phones would benefit from a data recovery service.

I have a 2TB Seagate Barracuda SATA HD that powers up and is visible in Windows and can sometimes copy data very very slowly and then dissappears from Windows Explorer with an IO error. It contains mainly pictures/videos/films and ISOs. Can you provide an estimate as to the cost of recovering this HD. Thanks

unresponsive iphoneSeagate 500gb hard drive can not be found on windows computer. Tried on an other computer still can’t be found. There are no clicking sounds. I think the drive spins up but I can’t remember.
Please can you provide me with a realistic quote for date recovery.

Disk Utility is recognising the name of my drive, which suggests that it is not a mechanical error and more a reading error. The disk wont mount to the computer. I need a quote on work where you can order the “table” correctly for my drive to be read and so I can recover the data please.

iPhone is unresponive, screen has come off and it’s all smashed etc. Doesn’t seem to take power. Was intrested in getting a quote in getting a copy of my photos that are saved on my phone/ how your pricing system works.

I have been cycling with my External HD and may have given it a knock. It’s a “WD My passport for Mac” and it no longer works. Symptoms are similar to that you describe for hard drives that have been dropped.

I have two tapes generated a long time ago on IBM mid range systems that I would to copy to DVD if possible. One is a DC6150 150Mb and the other is a 3490E 1100 ft tape. The data is likely to be program sources and compiled objects. Please can you advise the cost of doing these conversions.

Help with Hard Drives

I have a seagate goflex external hard drive and it has stopped working.
It does not power up after connecting it to my laptop and turning the power plug on.
I need help in recovering my data.

Help with hard drivesthat i have used to back up my mac several times, now when i plug it in its spins and the light goes on but its not at all found on my mac

I am not sure what has happened to my hard drive.
I plug it into my computer and my computer reconises that it has connected, however I am unable to open it. I am not sure what to do – I have tried it on other peoples computers and have the same issue.
Do you think this is something you will be able to solve – ideally I want to keep what is on the hard drive as it has all my personal pictures on there.
I was curious if I could drop off my laptop and hardrive at your office in London one day after/before work?
I was also curious how long something like this would take to solve? and how much it would cost ?
Please let me know via email and I will come asap.

My iPhone glitched and deleted all my photos and videos, then I tried to reboot the phone and it completely switched off and never came back on again. Its stuck on the iPhone logo & won’t come on at all it just goes black. I went to apple and they said I may have to restore the phone which means I would have to delete all my data that is not backed up. So they told me to come to you. Is this fixable?

Phone got trapped in mechanism of a sofa bed and got smashed and has precious photos on it that I’d like to save if possible please

I have a Hitachi HTS725050A9A364 with an unknown ATA password. I need to reset the password and gain access to the data. I think Atola Insight will do the trick. Could you please give me a quote?

i have accidently deleted my sons data and everything and transferred all my data and everything from my phone to his. how can I retrieve his back to how it was

Recommending Data Recovery

Question 1. “My daughters university laptop was dropped and damaged. It’s insured by PC world where we bought it. They repaired it but said the hard drive data was unrecoverable under our insurance deal. They said the hard drive had stopped spinning round. They recommended that we send it to their specialist who could recover the data. We paid £90 for this service and they’ve just got back to us and said they can only do it if we pay another £260. We are not happy with this. Can you recover data when the drive is no longer spinning? We want the data and photos but feel PC world are stitching us up majorly.”

Answer 1. I recommend that people always try and look for a ‘no recovery no fee’ service. This means that the specialist will look at your hard drive problem for free and then quote you a cost for data recovery. It’s then up to you to decide whether you want to have the specialist retrieve your data. Datlabs data recovery are a United Kingdom based data recovery specialist with branches in several places including London, Reading and Southampton. I checked with them and they offer the no recovery no fee service I mentioned earlier.

A generic SSD hard driveQuestion 2. “I’ve got an SSD hard drive which my computer cannot recognise. I have tried it in other computers but had the same issue. I think it had some photos on it that I would like to access (although not 100% sure). It’s a new SSD and think it’s 80gb or 120gb. I would be grateful if you would provide a quote for trying to recover any data.”

Answer 2. Can you tell me a little more about the problem? SSD hard drives have no moving parts which mean that they are more robust and break less frequently than the other spinning type of hard drive. However, they have their own unique problems. Here’s a very informative article from SSD recovery specialists Data Clinic about Samsung SSDs, http://www.dataclinic.co.uk/samsung-evo-840-ssd-faults-beware/, have a look at it, it will help you get the data recovered.

Question 3: “I can’t find the data on my external hard disk. I think it had been accidentally deleted. The hard disk is in perfect working condition my an entire folder is not there anymore. How much would it cost me to have the data back?”

Answer 3: Deleted data recovery jobs are either easy or hard. Never anything in between. First of all, the obvious question: have you checked the trash/recycle bin? – Your data may well still be in there. If not then recovery usually depends on how long ago the data was deleted. Usually the longer the time the smaller the chance of recovery. However if the machine has been turned off or used little since the data was deleted there is a good chance that it’ll still be on the disk and be retrievable. Please contact me for further advice

That’s all folks – thanks for reading. The next instalment will be ready soon.