Archive for Data Recovery

Data Recovery from El Capitan

Mac El CapitanI have a MacBook Pro (Mid 2009 with El Capitan 10.11.6) and was copying over something far too big to my external hard drive (WD My Passport for Mac S/N WX71EBxxx541) so I manually turned the MacBook off by holding down the power button and ever since then my external hard drive cannot be found on my desktop.
I checked via WD Disk Utilities and it wouldn’t open the finder but it could run a basic check on the drive (which passed) but a complete drive check couldn’t be performed. I have tried with a different lead and when I plug the drive into my MacBook it makes a whirring noise and has some clicking like it’s trying to connect but can’t.
Is there any hope for the photos on this hard drive?

Imac won’t boot. Recovery of files from hard drive. Could you let me know a cost? It’s OSX El Capitan operating system. The HDD can be heard attempting to start but has a repetitive whine / whir.
The blue light on the HDD comes on when connected to a machine.
The HDD has a few GB’s of data on it, its hardly used and rarely gets moved from the desk.
Can you give me a price for data recovery?

Macbook not repairing in recovery mode

MacBook Retina 2013 – Will not repair in recovery mode – full hard drive 121GB (?) out of 120GB – No pop up warnings prior to crash. Can you give me any idea of likely prices and process?

The data recovery process will usually take between 5 and 12 days, depending on the fault. The costs can vary between a few hundred pound and several thousands of pounds depending on the type of fault and the type of system.

Can laptop data be retrieved after a factory reset ?

“I had to reset my laptop to factory settings because it was stuck on windows 10 loops. I used rescue data and saved it to my external hard drive. Once it went to factory setting, I couldn’t restore or recover my data from the external hard drive. Everything is gone!!! I’m not sure what to do as my life depends on it.”

factory resetIt’s a very common question and a what a lot of people resort to if their laptop / desktop computer starts to develop a lot of problems. People think that by doing a factory reset their computer will start to behave properly again. Well it will, but the data on it will no longer be there.

The example above though is slightly different as the user data appears to be on an external hard drive, so performing a factory reset on a laptop should make absolutely no difference to the data on the external hard drive. Unless…

Unless the data on the external hard drive was perhaps encrypted and sync’ed to the laptop with an automatic decryption key ? Or something along those lines.

This is an example of when a factory reset on a computer, be it a laptop or desktop should make absolutely no difference to accessing the data on an external hard drive, but obviously something has gone on that is preventing access to the data on the hard drive.

So what’s the best thing to do? The first rule is not to do anything to the external hard drive – no chkdsk, no scandisk, no re-formatting etc. The problem is probably a rather simple one to find, it’s just finding it that’s the difficultly. So my advice, if you wish to recover the files is not to be hasty. Instead think, and apply some thought to the problem, or contact a decent data recovery company who should be able to work out what the problem is a restore your files for you.

Surface Pro data recovery

It’s a 2004 40 Gbytes IDE Seagate Barracuda 7200.7 from a deceased friend Model Number: ST340014A and it spins-up, but there’s no initialisation sound you usually expect. The BIOS doesn’t see the hard disk drive even when it’s connected internally and before that I had several blue screens of death inbetween boot-ups so I should’ve backed it up, but it’s too late now. Is it possible to recover the files to a Surface Pro computer?

surface pro computerSurface pro 4 won’t boot anymore. Need to send it off the Microsoft so they can replace it under warranty but I need all the data off the 1TB SSD before I send it or I lose it all. I live in london. My hope is that I can get the data without voiding my warranty.

I have an external hard drive (1tb WD around 7 or 8 years old at an estimate) It was plugged into a laptop during a power failure at my offices in Leeds. On restarting the files were not accessible, I think it was displaying raw files. It has been to PC world who said it is the arm. They tried to source one but were unsuccessful. Whether it is the arm or not I am not sure. I have since mislaid the USB connection but I’m sure this is not important. I do have a second 1tb hard drive that can be used for back up if needed.

Similar to your online description, my external hard drive on my Surface pro laptop (Seagate Backup Plus) has started making a strange repetitive noise as soon as I plug it into my Macbook Air (and any other computer for that matter) and its icon does not show on my desktop, thus not allowing to access it. I would obviously be keen to retrieve all my data from it. Please can you also guide me regards pick-up as I work at the MRI and would find it quite difficult to come to Bury.

Galaxy S8 data recovery

I’ve got a Samsung S8 that has been factory reset and our files were corrupted on the samsung smart switch app. So both the pictures were corrupted and lost on the phone. Is this something you can help with? if so how much will this cost?

samsung galaxy s8Password entered too many times. Phone now says iPhone disabled connect to iTunes – I unfortunately do not have a back up and understand restoring will wipe the phone. Are you able to retrieve the data ?

The phone is a Samsung Galaxy S8 and the phone has frozen and will not react at all.
It is 7 months old.
The screen is black except for
4 lines of red type which say
Boot loader exception and code and other words. I can send you a screenshot.
Cannot turn the phone on or off, powering it down and then recharging changes nothing. Can we recover data from it? Will the recovery process invalidate the warranty/ damage the phone.
Can data held within apps such as notes or videos that have been edited be recovered?

Damaged phone needs data recovery

I’ve recently received a lot of damaged phones from people across the UK who are looking to have their data recovered. Sometimes, repairing a phone is not possible, but it’s easier to retrieve the data from a damaged phone. My phone recovery work at Data Clinic (https://www.dataclinic.co.uk/) has been of huge benefit in helping me recover data from all types of mobile phone.

damaged phones

  • iPhone 7, screen failure. Other than screen failure, rest of phone appears to function, home button appear to respond, as does power as well as volume. Personal phone so I can supply passcode, copy of ID and whatever I remember is on the phone to prove ownership if required. Seeking to recover photo album, not interested in anything else. I cannot be certain that the phone will not immediately wipe as I have removed and placed the sim into a spare phone and logged it into icloud.
  • I have had my two windows phones looked at data wise but couldn’t find much.
  • I can’t remember which Lumia phones one is 7 and one is 8 and looking for deleted data. Phones weren’t reset at all, and the data was recently deleted on both I think and both had stopped being used straight after etc.
  • Samsung galaxy s7edge does not power on, possible motherboard issue. Not battery need data recovery images, contacts
  • Water damaged iphone 6s. Won’t power up, not recognised by computer. Need to recover photos and videos from phone. No itunes/icloud backup available.

Contact me for my rates regarding phone recovery and I’ll see if I can get your data back.

Data recovery in London

I dropped my hard drive and the next day plugged it in to use and it wouldn’t work. I showed it to a pc repair shop and they said it has failed. I am not sure if it makes a clicking noise or anything as I was using it in public and couldn’t hear it. I’m looking for a quote for data recovery, it holds a lot of my medical school files and study videos on it, with exams soon this is a huge loss! Please let me know a quote or give me a call, looking forward to hearing from you. I am from london so I would use one of the London centres

Thanks for your enquiry. Is the data on your hard drive sensitive? ie. is the information on there private? If yes then there are various data recovery protocols that have to be applied when retrieving the files from the hard drive. You are quite welcome to call in at any of the London centres.

Lombard Street data recovery in London

WD My Passport
Hard driver does not show up when connected to computer so unable to open any files. Looking to recover the files on the drive.
Is there a price estimate of how much this would cost and how long it would take?

The costs for having the data taken off a hard drive depend on if there’s anything wrong with the hard drive. If it’s working correctly then it’s a flat fee depending on how many files are on the hard drive. As you say your hard driver doesn’t show up when connected to the computer I assume that there’s a fault on your hard drive – if this is correct then you’ll need a data recovery service to get the files off and the cost for this is around £600.

Western digital Hard drive was not recognised by laptop when starting up. Pescado have looked at it and said to mention them for a rate.

Thank you for your enquiry – I’ve not a clue who Pescado are? Are they a computer firm or a data recovery company?

HTC / iPhone and Toshiba hard drive recovery questions

HTC and iPhone Recovery Questions
My HTC One M7 stopped working and little did I know at the time that it had stopped backing up my photos to Dropbox nearly a year beforehand. The Laptop Fixers in Bournemouth took a look but couldn’t retreive the data and I’m interested in understanding if there is another way and of course the cost. I’m in Poole, Dorset and can get to Gloucester if required.

Bournemouth

Have a iphone 6s damaged beyond repair. Think it had drink spilt on it, won’t turn on or charge. Have tried local repair shop who advised it’s dead and they can’t fix it. Not that bothered about fixing the phone but would like to try and get photos and data (Whatsapp data etc.) back. My phone hadn’t backed up to the cloud for at least 12 months so anything in that time is currently lost. Can you email me if you think it’s possible and a rough price?

Dropped phone in water on Sat night, kept it in rice all weekend, had it ultrasonically cleaned today – no luck. Now resorting to data recovery to pull off my precious photos!

The motherboard on my Samsung Galaxy S6 has blown and I need the data retrieved.

Hard Disk Recovery Questions
I have an external 1TB Toshiba Canvio – by accident wiped all the files out (about 600GB) and formatted to 35GB by Windows recovery drive creator.
I actually need to recover one particular folder which is less than 100GB. Do you have a location for data recovery in Bournmnouth?

I’ve got an external hard drive made by Toshiba and I cant see to find it. the green light isn’t flashing as it normally does but I can feel/hear the fan working or something working inside. I need to get all my files off the hard drive into a working hard drive that I can access. I’m located close to Gloucester in Gloucestershire.

I was copying lots of files from internal SSD to the Toshiba external hard drive. The process froze and I ended the copying process. Then file explorer stopped responding for a long time and I force restarted my CPU. Can’t access data in my external hard drive ever since.
I also have a side question: even if my data is recovered, could my external drive still work? I don’t mind formatting the drive.
But the main question is: is my data recoverable?

I had my dissertation on my pen drive and the word file has went corrupt, is there any chance that you may able to recover it? It is due on Monday. I know it’s my own fault as I only saved it to the pen drive. I look forward to hearing from you.

Two desktop HDDs (no rush):
1) 10 beeps then no noise, corrupted and unreadable HDD.
2) Overclocked CPU fried the second HDD.
Also, do you check each (media) file for integrity/accessibility/HEX dumps?

No Boot Device

Our client’s hard drive has failed (PC showed “no boot device“). Removed from PC and attached via USB caddy but drive is only recognised as “needs formatting” (obviously didn’t do this!).
He has most of his data on a backup but is missing some so would like us to try to get it recovered.
Seagate Barracuda 500GB
P/N 1BD142-500

Error message: No Boot Device available

The person who replaced the damaged hard drive I our laptop said that the problem was boot looping (laptop failed to boot – no device present) and an issue with the headstack arm (clicking). Could you quote for recovering data please )1TB hard drive in a dell laptop)

My Seagate 1tb portable hard drive slid off the side of the laptop and hit the floor.
I was unable to then read the data. I took it to the local PC shop in Northamptonshire who sent it away and it came back saying mechanical problem which needs fixing before seeing if they can recover data and the total bill if able to recover would be around £600 – £700., which included a new portable hard drive. I decided not to pursue this line and tried to collect all the stored data from other sources. However I am still considerably short of achieving that and have purchased another portable drive and am ensuring that I have two copies as the originals were removed from photo memory cards to allow re-use. I tried to read the old drive before accepting it was not economical to recover and discard, this was on an old desktop pc. However it came to life and I tried to copy the files but there was insufficient memory on the desktop. I did copy one folder to a memory stick. before closing the PC and awaiting for the new drive to arrive. It arrived but now I can’t read anything. It makes the noises you describe for a dropped drive under “symptoms”. I am interested in an estimate for the ability to read and recover the data please.

We have a motion computing MC-C5 CTF-003 tablet computer.
The tablet fails to find the hard disk and therefore boot to Windows 7. We have tried recovery and repair using a Windows 7 install disk, but no drive is found. Instead we get a “No Boot Device” error message.
We need to extract the data from the hard drive, we are located in London.
The drive is:
IBM System X, 50BG SSD, SATA 1.5GB
IBM FRU: 43W7737
Part #: IBM50-01903-SP2ACU

We have an external hardrive which was connected through to our computer via our wifi network. The hardrive itself appears to have stopped working and will not register on any computer. It seems to be a mechanical failure. It is a Seagate hardrive.

Seagate external hard drive began to make a bleep noise. My computer does not recognise it. I tried Taplin computers in Hillsborough who have previously been reliable and they said it’s failed and they cannot retrieve data. The drive contains mainly photos which I would like to retrieve. It also has some confidential material which are reports which I have other copies of but need to say they are confidential. We are located in Sheffield but I can bring the hard drive to your offices if required.

Model: 1TB Seagate Backup Plus Portable Drive
Model number: SRD00F1
Hard drive is not recognized by any pc. hard drive spins however power light does not illuminate. I require full data recovery and live in Liverpool.

These are all examples of hard drive failure that is producing the “No Boot Device” error as a failure symptom. To extract the data from the hard drive it is recommended that you find an experienced data recovery company. Hard drives are complex things, don’t go attempting to retrieve the files yourself, you’ll make things 10 times worse.

iPhone and Samsung Data Recovery

In my previous post I also wrote about phone data recovery services. Since then I’ve received quite a few more requests to retrieve the data from broken and damaged mobile phones. Here are some more questions.

My iphone 4s was stuck in recovery mode and after connecting it to itunes and pressing update, it factory reset instead. It wiped all the data from my phone and instead synced with my ipad which I did not want it to do. Nothing has been backed up by iTunes or iCloud so I am left with a phone which has completely reset. Follwing this frustration I was wondering if it was at all possible to recover any of the data which has been lost and if so what this would include?

Dr Fone software for recovery

I have an iPhone 5 that’s disabled and was wondering if I’m able to recover the photos off it?
Been advised by iPhone service – that they can only resent the phone but will wipe off all data.

I do have an iphone 6, 64GB, that falls and did not turn on again, anyways i just want to recover an specific pictures from my trip to Thailand, it is not in the icloud because i didnt do the backup, please contact me to get more info.

Samsung Galaxy S3
Will go into download mode
Will go into restore mode but shows a long string of errors starting with failed to mount /efs (no such file or directory)
mount /system (no such file or directory)
I have tried recovery using dr.phone. It gets partially though and then reports it the flash recovery package failed.

More on recovering data from phones

There’s been a lot of interest recently about getting the data off of phones for legal cases. This area is known as mobile phone forensics and in the UK, I would say the specialists are http://phone-recovery.pen.io/. Most of the time, it’s acase of recovering deleted text and WhatsApp messages, but internet histories – ie. the sites people have been browsing are all of interest.

Recovering deleted text messages from phone

I have an iPhone 256Gb physically damaged and MacBook which is stopped working. I would like to recover the data from both, could you please let me know the cost of recovery & turnaround time. The phone data in I need are text messages that have been deleted.

I have a Sony Xperia C5303. It was working fine up until it stopped charging, possibly liquid damage? I have had the battery replaced but still the red light comes on but it wont charge. Technician said it was likely to be a motherboard issue. I would like to recover photos and data before getting a new phone, would be grateful for your advice. This is quite a sensitive issue – I want to see if any of the photos on the phone have been deleted.

My BlackBerry Z10 will not switch on after trying everything.
When plugged into a laptop it does not recognise the phone or that it is plugged in.
I have a lot of photos, videos and files that I want recovered and would like to know the cost and timeframe for the data recovery.
I am in London.

Phone was dropped. Screen is black and touch screen does not work. But device still alive underneath. Cannot unlock to view files on computer. All data saved on phone’s memory. Samsung galaxy A5

So, try http://phone-recovery.pen.io/ for the recovery of deleted texts and photos from a phone.