Archive for Data Recovery

Failed Toshiba HDD data recovery

Toshiba logoWritten below are two problems relating the damaged Toshiba hard drives where the users wish to recover the data.

I have a failed Toshiba HDD that I would like to recover the data from. Unfortunately I tried to self diagnose the problem and opened it, to inspect whether the head had become dislodged from the parking ramp, in all the platter was exposed for about 3-4 minutes.

I then took it to a specialist recovery service by post, who advised that the platter appeared to be in good condition, and that they had seen much worse. There was no head crash after I opened it, as I didn’t power it back up. They dismantled in the clean chamber (and managed to get any dust/debris off). They said the headstack assembly had failed. They fitted 4 different sets of compatible heads to the drive but each time were unable to get the drive to be read. They said it appears the platter has some degredation, and they were unable to access the drive’s service area. They could not get any data off it and consequently sent the drive back to me.
I didn’t want to give up hope of getting the data recovered from it though.
Would this be something you could quote for the data recovery of? (do you think there is a chance of recovery?)

Toshiba hard drive connection loose
I have a Toshiba portable hard drive. The usb cable connection appears to be loose. I opened up and swapped with an identical motherboard from another new hard drive I bought but that didn’t work. I think there may be a firmware issue that means a specific chip needs transferring. If you can help that would be great.

Don’t use Recuva, use a data recovery company instead

Here’s an excellent example of why you should use a data recovery company instead of data recovery software. In this example the data drive is damaged and because of this, no software is going to be able to repair it. Instead the hard drive needs a data recovery company to retrieve the data using a hardware based solution which is the only that will work.

My father’s IOMEGA external 500 GB HDD threw an error message yesterday saying it needed to be reformatted to be read. It also didn’t show any status of capacity or usage (showed up like a RAW drive). Obviously reformatting would wipe it, so I plugged it into my pc and ran Recuva.

Recuva software logo

After a 9 hour scan it showed basically all his files, but this is where I was incredibly stupid. Instead of just recovering the files there and then, I thought I’d extract the 3.5″ drive from the enclosure and plug it in directly to the motherboard via SATA. My thought process at the time was the recovery would take a long time bottlenecked by the USB 2.0 connection on the enclosure, so a direct connection would speed it up. (Believe me, I regret this).
Extracting the drive revealed it to be a Seagate Barracuda. When plugged in via SATA, the drive showed up with more info than before, including capacity and the folders in the root of the drive. Fantastic, I thought, I can just recover the files like this. Issue was clicking on each folder would throw an error. So I opened Recuva but recuva wouldn’t scan the drive in this new state. So I thought let’s just put it back in the enclosure and recover via the USB connection after all, so I put everything back together and this is where the real trouble starts.
Now the drive didn’t display the ‘this drive needs to be formatted before use’ error, and instead showed an incorrect parameter error before showing a ‘a device which does not exist was specified’ error. In this state, recuva would say it can’t tell what filesystem the drive has and so couldn’t scan, and so this is where I swore loudly at the wall.
Taking the drive back out of the enclosure and plugging directly gave the same error. Somehow, one of the unplug/plugging in of the drive at some previous stage did something to make the drive like this.
Now this is the only error the drive displays, and no amount of fiddling or trying different ports or methods over the last few hours has got me to a stage where I can scan the drive again. I even tried to do a quick format (only quick so to maintain the files but replace the file system, which in theory would allow recuva to scan and collect data) but that failed.
The drive shows up in Disk Management with capacity and filesystem as RAW, but nothing can be done with it (I haven’t tried doing any partitioning or full formatting as I don’t want to erase the data). In Windows explorer, it just shows up as a RAW drive with no other info.
The first Recuva scan I did shows the file data is all still on there (still very annoyed I didn’t just recover back then) but it seems the filesystem is corrupt. The drive doesn’t make any overly unusual noises, so I don’t think it’s a mechanical fault.
Now the only thing I can think of is manual recovery, which I don’t have the facilities to do.
I was hoping all this info would give you a good idea as to how likely a recovery by yourselves is and how much it may roughly cost.

Opensuse data recovery

Can’t access Toshiba external hard drive

I have an external USB hard drive (Toshiba) which my computer can no longer access. I have tried other computers which have the same issue and tried a new cable; it is recognised as a hard drive but can’t be accessed and is very slow to load. I have downloaded recovery software but the software won’t start while the hard drive is connected. The same issue occurs with some other software. Is this something you may be able to fix and how much would it be? I am based in Croydon and can come into your London data recovery clinic.

Samsung Galaxy not powering up

My daughter has a Samsung Galaxy S4 Mini (so it’s quite old), and can no longer be powered up. It is not the battery or the charging port that is faulty, and I have been told (and I don’t understand the technicalities) that something controlling the power supply on the Motherboard has failed, and that a replacement part is no longer available. A friend recommended a data recovery clinic in Northampton – is it possible to call in with my phone?
Is it possible to recover data such as photos, contacts, texts etc from the device, and if so, what would be the cost?
Would I be able to send the device to you?

Opensuse data recovery

Opensuse logoMy laptop has two OS (windows and ubuntu 14.04); it has been running fine for more than 10 months. Till I tried creating a bootable usb (openSuse) to install it on my second laptop. But, then I safely turned off my laptop, then shortly I turned it on again (I forgot the usb plugged in), the welcome screen for opensuse appeared. I rebooted again, pressed f9 couldn’t find a choice other than (boot from EFI, boot from hard disk). Tried both choices, didn’t go anywhere. Still the openSuse welcome screen.
Then, I took the laptop to a technician in London he removed the hard disk from the laptop and mounted it in his desktop. The partition table was unallocated. He removed 4.3GB (I assumed its the linux system) and the windows partition was recovered. But, my main goal was to recover the project folder in the linux partition (in this path /home/mogo/Documents/Project).
The following day, a security engineer tried testdisk and photorec. Test disk was able to view the project directory and I saw my files there. Here comes a problem, when he tried copying the files to my passport hdd (western digital) most of my important data in the project directory failed the copying process. That engineer couldn’t help me further and he suggested that I do it myself. So I tried further attempts on my own and couldn’t do more than what he did.

Please, I would like to know if you will be able to retrieve that specific directory and how much does this usually cost?
That all happened during my vacation in the United Arab Emirates. I’ll be back in the UK on the 5th of September. My laptop is hp g6-2295sa and the hard disk is 1000Tb SATA Samsung.

Get the Pictures of old iPhone

I have a couple of old iphones that I would like the pictures off of. I’m not sure which phone they are on out of the two but it was a really special holiday and I can’t get the phones to switch on at all. I know the photos are on the phone and not on the cloud. I would really love to get those photos saved and stored securely. The holiday was in 2011, so that’s a frame of reference for how old the phone is.

Phone and Buffalo Linkstation recovery

Failed Drives on Buffalo Linkstation

I have a Buffalo Linkstation Duo LS-WXL series NAS drive with a RAID configuration utilising 2 off WD Caviar Green 1TB drives, the unit is at least 8 years old. Drive 1 failed about 2 years ago, I replaced it (1TB Red) and rebuilt the RAID, system functioning OK until 2 weeks ago. I am in Hertfordshire.
The unit began shutting itself down, there was continued power to it at all times, no errors were flagged by it, I rebooted and it appeared to be functioning but after some time shut down again – this happened a couple more times, then an error was flagged that drive 2 (the original) had a degraded functionality. I replaced drive 2 with a Red 1TB drive and rebuilt the RAID.
This took less than 2 hours, no errors shown on start up but no information on the drive, showing “Storage: RAID Array 1: 0.0 GB / 916.7 GB (0.0 %)” on the buffalo web drive management application. Do you have a data recovery service in Hertfordshire? I have removed power from the unit and put the 2 drives back into the unit that were fitted at point of failure

Buffalo linkstation ls-wxl

iPhone2 32Gb Fix

The battery expanded, breaking the screen. The iPhone charges and the home Botton works, but I can’t unlock it. It has the “core display” but not the external screen.
Seven years ago, my wife took it to a local mobile repairs shop to fix it and recover the data. Everything the did it was to change the iPhone’s name when connected to Photos….
Now, it charges, displays the locked home page, the home Botton works, and Photos recognises the device.
1) I would like to know if there is still data in the device. More specifically, pictures.
2) if the pictures are still there, I would like to know if they are recoverable and the cost to recover them
Is there a phone recovery service in Hertfordshire?

Lacie hard drive recovery

I’ve a Lacie harddisk that suddenly has come up as unitialised after being safely ejected from my Mac last night.

Lacie Hard drive from previous computer would no longer connect successfully or power up. Appears that the connection port may be broken but other issues are likely. Device had important documents/spreadsheets and possibly personal photographs that I would like recovered.
When i plug my Seagate external har drive in my laptop it immediately starts to make a continuous beeping noise.

Lacie hard drive data recovery example

Lacie hard drive reports “Boot drive undetected” on HP Pavillion. Unsure on exact model, now it says no disc drive available.
Only the BIOS is available. Legacy start-up appears to be the primary option. I have not found the software as of yet. I need my files very urgently.
I am able to visit your Lombard St hard drive repair address on a moments notice.

I have a Lacie external hard drive which powers on but is unable to be read by any of my computers. I believe it could have been knocked at some point when in use as I’ve heard a very slight clicking sound when in operation. This contains many audio files for music production as well as many other file types. Could i please get a quote for recovery and if i would need to provide a new external HDD for the data to be put on? I can take the drive to Lombard Street in London.

1TB Lacie External Hard Drive not showing when plugged into multiple macs and using multiple adaptors. Not showing up in disk utility either. Really need to the data recovered if possible as has a lot of work stuff on there!

Data Recovery in Manchester

I have a seagate external drive that’s stopped connecting to my Mac. Is full of photos and vids. Is this something you can look at ? If so – what is the approximate price.
(Note I work in Manchester and can drop it in. I notice you have a data recovery location in Manchester at https://www.datlabsdatarecovery.co.uk/data-recovery-manchester/, can I call in and bring the hard drive to you for file extraction?

SSD Data Recovery

Dear Datlabs Data Recovery, I have a failed internal SSD from a Dell Inspiron 13 5000 laptop. It is a chipset with no outer casing, and the drive has already been tested by a professional with a SATA-to-USB caddy who determined it to be conventionally unreadable. If possible, please let me know if you would take this job and provide me a quote. I realise there may be a high cost involved. If the full drive cannot be recovered, there is some data which takes priority over others.

Recovering Files from a RAID 5

We have a 4 disk RAID5 unit, that has 2 disk errors, so it is unable to rebuild itself, and we can’t mount it to check.
Would you be able to give me an estimate for recovering the data or for rebuilding a disk so it can function again? We are a business in Manchester that needs it’s data back!

SSD Mac Data Recovery

SSD data recovery is becoming ever more popular as the solid state hard drive replaces the mechanically spinning drives. Here are some people who use SSDs that have then failed and they now want to get their data back.

Samsung SSD hard drive data recovery

Ssd has failed and is not recognised on a usb adapter on another PC. I need the data on it. It was checked out but they could not recover any data on my external hard drive for my mac. The drive is making clicking noise and not recognised on computer. It shows up in disk management and but says no media. IMAC will not start up and data therefore cannot be accessed. Want to retrieve data if poss.

SSD drive failed after firmware upgrade

My SSD has failed after firmware upgrade. Mostly photos that I would like to recover. Hard drive was dropped, husband took it to get fixed …they were unable to fix….or retrieve photos…. I was able to update the firmware but now the drive is no showing up. Now I see an error about the SSD that says it has a fatal software error, this fault has only just reported this since the firmware upgrade.

The hard drive is an SSD Samsung 850 EVO 250 GB.

SSD that’s inside an folder Macbook, question mark on startup

SSD not powering on. I have taken out the main motherboard / i.e the logic board to locate where the storage chip is. There are many covers and metal shields that i can’t take off at home. The SSD is water damaged. For the worst case scenario, how much will it cost for me to get this data back.

Phone and Computer for hard drive recovery

Where’s the best place in the UK to get the data from a phone or hard drive recovered? If you ask me the answer has got to be Data Clinic Ltd. They’ve been in the business of retrieving lost files and folders from digital devices that aren’t accessible anymore for almost 20 years. With various office locations around the country, including London and Manchester, Data Clinic are a good place to go if you want your data back.

Spilled drink, now computer not working

Someone spilled drink on my laptop and it is no longer working. It has been with a computer repair guy but he says the memory chip is fried so the data isn’t recoverable. Would you be able to do anything with it or is it definitely gone? Thank you!

spilt drink on computer

Galaxy S6 Edge recover personal data

Galaxy s6 egde please quote me to recover personal data off nand

Hard drive not reading

Hardrive not reading, been assessed and rejected by several companies. Im worried as the first company I had an assessment on said all the sectors where “fine” but didn’t have the equipment to repair, whilst the second company said they where too damaged recover. Please help, even if it means your most complex techniques.

Hard drive says Please Wait…

The hard drive was removed from an old Apple iMac, in working condition. been used for a while with an external caddy. Hard drive now will mount, but no longer shows the contents, the computer can be seen to try and show the data, but it just says please wait and doesn’t get anywhere. No clicking noises or anything like this. Can hear the motor working and sounds ok.

Nokia phone damaged

I was using Nokia7.1, my phone was damaged in a accident, need to take the data ,looks like a small damage in PCB also

Phone recovery in London Leeds and Sheffield

Below we search for a phone data recovery service in London, Leeds and Sheffield.

Need memos off of Samsung Galaxy S5 London

Earlier this week I was trying to sync my memos on my samsung galaxy s5 but it was saying that there was a syncing error so i decided to sign out then sign back in because I couldn’t find an explanation online for it but when I signed back in. My memos were gone and i was so distraught because I had like 198 of them that are important to my career and i’ve recorded them over the period of 5 years. Yesterday when I spoke to someone from samsung London I realised that a sync error means that i didn’t have enough space and that signing out while you have a error would delete the memos and because it’s an old model it doesn’t have a recycling bin but I thought the would automatically be saved on the phone because a sync is just copying them. I wanted to know if there was anything you could do. I can bring the phone in for data recovery in London.

Samsung phone recovery in London

Nokia phone recovery Leeds

Boot rom corruption. photos not synced. Stored on internal memory chip. Nokia Lumia 635 (pdf here) – Looking for quote for data recovery in Leeds. I have photo in mobile phone after formatted this all deleted I want recover data

iPhone crushed on treadmill in Sheffield

My iPhone unfortunately got crushed in a treadmill and the screen smashed. I’m trying to retrieve my data from the phone but can’t unlock it. Sheffield based. How much would this cost if successful?

iPhone Water damage

Won’t turn on
I would like to transfer all the content from my iphone 6s (which is dead due to water damage) to a new phone.

Nokia model 5233

I would like to try and recover the deleted data from my old Nokia and HTC phones.

Croyden and Westminster, Data Recovery in London

My external Hard Drive (WD Elements 2TB) is not being read by the computer quite out of the blue. It stays in my office, was working yesterday, and has not ben dropped or damaged. When connected, the light turns on and you can hear the disk spinning (in a regular way, no ticking noise or anything). I have tried different USBs, different ports, different computers. We are a business in Westminster, London looking for a local data clinic.

Hi, I have an external Western Digital hard drive which has experienced damage to the heads, although it appears no damage to the platter. The drive has been evaluated by a data recovery company in Croyden who cover central London who have replaced the heads and are able to access the data. They have identify that 94.74GB of data is on the drive made up of 1884 folders and 18152 files, they have also given a 95% or better confidence rating that they are able to recover the identified files.
The cost I have been quoted to recover the data is well beyond the value I place on it; therefore I am looking for more competitive quotes to recover the data. Based on the information provided are you able to supply me with a quote to recover the data?

No power indication, No notification light or power on but detected though USB on P.C would like to recover all data on mobile.

Dropped my WD my passport portable device and now it no longer works. Can’t get it to work, partition cannot be found. Need to restore all folders on it.

Accidentally permanently deleted a lot of files from my SSD hard drive.