Archive for Mobile Phones

Enquiries to recover data from mobile phones

Below are enquiries received regarding data recovery from mobile phones and tablets. We recover many mobile phones and I refer readers to our earlier data recovery post regarding phones at http://www.recover-deleted-data.co.uk/help-getting-data-off-phones/.

iPhone 6 is dead – diagnostic confirmed by Apple Store. It just died with no shocks, fall or water damage. I would like to recover pictures and this would involve a potential rebuild of the phone to transfer to memory chip to a working logic board.

different mobile phones

My Samsung S4 mini became unresponsible. Looks like battery is dead, doesn’t want to switch on, when I plug in is not charging. I want to get back all the data and files stored in internal memory.

Water damaged iPhone 7 Plus – looking for a quote to recover photos and any other data

I have managed to delete my videos and photos on my Samsung Galaxy S7 mobile phone

Water damaged HTC, will not turn on. Don’t need a working phone just recovery of data, primarily photos and video. Removable SD card was also in phone at time of damage.

My husband had managed to smash his Samsung A5 phone and it has a lot of pictures and videos on it of our daughters. I was just wondering if you could please provide me with a quote as to how much it would cost to retrieve the pictures and videos please? His phone turns on but the screen stays black.
Thank you very much for taking the time to read this message.

Sony Experia Z3 is broken, doesn’t power up. I need to recover photos, WhatsApp and Viber messages, and contacts.

My iPhone SE went down the toilet only for a few seconds. It won’t turn on. I would like to get my data back especially my photos. Is this something you can help with.

Samsung Galaxy S6 Edge. Totally dead, won’t turn on, charge or reset. Want to recover the photos and videos.

I have a phone that I’d like data recovered from. The phone is functioning but is faulty and data that I have not deleted (but not backed up). Where can the phone be dropped off in Kingston and what is the estimated cost?

Water damage and need to recover data-especially photos

Help getting data off phones

Here are some recent enquiries about recovering the data from mobile phones. It’s interesting reading and more can be found at http://phone-recovery.pen.io/.

My Samsung S6 has died completely and no manner of various button pressing seems to make any difference. There is a small crack on the back of the phone which is likely to invalidate the warranty therefore I am looking at potential options to cover phone numbers and more importantly photographs from the device as well as getting it repaired. The phone has been switching itself off and taking a while to recharge but has stopped working completely now. Can you retrieve the data and repair the phone?

My Samsung Galaxy J7 has stopped working completely. I cannot turn it on and I tried to have it repaired but the shop wasn’t able to do it. I would like to know if it is possible to retrieve images and documents from it or is it all lost.

I recently dropped my iphone 6 in the toilet and since it only turns on to the apple screen. I (stupidly) hadnt backed up any of my photos and REALLY would love to get them back – do you think this would be a possibility?

My girlfriend has an Iphone 6 on whch she has lost several voice recordings. The loss seems to have happened when the phone updated. The files are no longer found in the app but when I search the phone for them they appear in search results. The loss of data occurred around a month ago. I delete from my phone some txt what was very important for me it’s possible recovery txt from my phone.

I have a Samsung Galaxy s6 edge which is like to get my files and photos extracted from. The phone is completely dead and a new charging port, battery and screen did nothing. However, the motherboard does heat up apparently so they suspect it’s a fault with that. Would you be able to fix it, and if not would you be able to get the files and photos from it? I did have them backed up but absent mindedly deleted the app to save storage/data and didn’t think it’s un-back-up them. I’d be sad if it was unfixable because the phone is in good condition, but my main priority is the photos. There is No warranty on the phone.

Can you advise on a broken dock charging port for a Nokia Lumia 1020 ? Do you mend and at what cost thanks.

Smart MAX (Telenor 3G Mobile Set) When Factory data reset ,All Numbers Deleted. I want Recovery all numbers.What is Solution ?

Accidentally had deleted a load of pictures for travel off iPhone. New help restoring please

I accidentally deleted 25 photos from my phone today and despite trying an online purchased software they were not located (although hundreds of other photos were, including ones I had NOT deleted!). Is it possible to recover them and is it possible to make an appointment and have someone look ‘while I wait’? My phone is still working so I can’t really be without it for more than half a day. Chiswick would be closest for me.

The memory of the phone is not enough, and the data of photo and also record of wechat is lost, could you please help to recover them? Thx

I have had an IPhone 4 s for a few years now and the substandard battery I fitted a couple of months ago has damaged my phone by the heat it has produced. It only shows me the apple when you switch it on then nothing else. I’m quite keen to retrieve the photos & contacts off the phone and I’m unsure if its reparable so I can retrieve it myself or if its not it’s something you can retrieve ? Probably best to email as I’m working away with no phone at the moment.

Broken, Bust or Inaccessible?!

Is your hard drive or phone broken, bust or just inaccessible?? Here are some of the latest questions asked of us regarding file recovery.

hard drive inaccessibleMy hard drive is currently inaccessible. It powers up but the data cannot be seen. I would like to recover it and install it on another hard drive. The drive is 4TB in size with around 350gb used. What is the cost of recovery?

My Acer aspire 5552 laptop has broke. First the mouse wouldn’t appear on screen then when restarted the screen is black. I was wondering if it is possible to rescue the files on the desk top? And if it can be done how much this may cost?

My mac book crashed on me while my western digital my passport ultra hard drive was attached and I had to force shut down my mac book and couldn’t eject my hard drive properly. when I plug my hard drive back into my mac book it is not found but when I plug it into a windows laptop it is found but wont mount up properly and i cant access it to retrieve my files.

My hard-drive crashed unexpectedly and won’t boot

A compact flash card from a Nikon camera, Kingston 32GB ultimate 600X.
Holiday pictures. I have tried to read with both mac and pc both failed pc does not recognise card. I know the pictures are there as I looked at them with the camera before trying to download with the reader. I think the reader has damaged the pin holes.

Maxtor One touch. My PC does not “see” this device anymore. I recently moved the drive and PC, but the drive was working post-move for a couple of weeks.
There is no sound coming from the drive.
There is no indication/power light coming on either.
I have tried removing and re-inserting the data cable to the PC, but no result. I intend to bring the drive in on Monday. Can the data ( JPEGs) be recovered and transferred to another external hard drive if the Maxtor is unusable?

Seagate external hard drive not regognised in Windows need data of the drive. Hard drive shows light when plugged in but will not be recoginsed by computer.

Do I need data recovery?

A small number of example questions that I received over the last two weeks or so are written below. In all cases these hard drives and phones would benefit from a data recovery service.

I have a 2TB Seagate Barracuda SATA HD that powers up and is visible in Windows and can sometimes copy data very very slowly and then dissappears from Windows Explorer with an IO error. It contains mainly pictures/videos/films and ISOs. Can you provide an estimate as to the cost of recovering this HD. Thanks

unresponsive iphoneSeagate 500gb hard drive can not be found on windows computer. Tried on an other computer still can’t be found. There are no clicking sounds. I think the drive spins up but I can’t remember.
Please can you provide me with a realistic quote for date recovery.

Disk Utility is recognising the name of my drive, which suggests that it is not a mechanical error and more a reading error. The disk wont mount to the computer. I need a quote on work where you can order the “table” correctly for my drive to be read and so I can recover the data please.

iPhone is unresponive, screen has come off and it’s all smashed etc. Doesn’t seem to take power. Was intrested in getting a quote in getting a copy of my photos that are saved on my phone/ how your pricing system works.

I have been cycling with my External HD and may have given it a knock. It’s a “WD My passport for Mac” and it no longer works. Symptoms are similar to that you describe for hard drives that have been dropped.

I have two tapes generated a long time ago on IBM mid range systems that I would to copy to DVD if possible. One is a DC6150 150Mb and the other is a 3490E 1100 ft tape. The data is likely to be program sources and compiled objects. Please can you advise the cost of doing these conversions.

Mobile Phone Data

You may not know it but you record more and more data on your mobile phone at the expense of saving it to your computer.

Mobile phones, or as they have now become, ‘Smartphones’ are now mini handheld computers that can do virtually everything a computer can. It’s only 5 years ago that we kept our contacts, emails, documents and photographs on our computers. Now we keep all those things on our mobile phone.

If you don’t back your data up to the cloud then accidents that happen to your phone can have serious consequences to your data. Maybe you might drop your phone, or have it stolen – either way how are you going to retrieve your data ?

I recently put my LG Nexus smartphone on top of a wardrobe to keep it out of harm’s way, but wished I hadn’t when I pushed my phone off the other side of the wardrobe and it fell to the floor – a drop of some 8 feet. When I fished my phone off the floor I was dismayed to find my phone’s screen had cracked. Worse still, although the touch screen still worked, it didn’t work very well: some areas of the screen were completely dead, other parts didn’t correspond to where I was clicking the screen. Obviously, the phone was now totally unusable. I soldiered on for about 2 weeks but in the end I upgraded to an HTC M8. This was ultimately another mistake, which I’ll write about in a future post.

Angela Merkel’s Phone Hacked by US…

Germany has summoned the US ambassador in Berlin around promises the US monitored German Chancellor Angela Merkel’s mobile phone.

Foreign Minister Guido Westerwelle will meet US envoy John Emerson after in what is viewed as an unusual measure between close friends.

However, it left open the question of whether calls were listened to formerly.

French President Francois Hollande had already called for the issue to be place within the strategy of the summit, where EU leaders are anticipated to discuss Europe’s digital economy, economic recovery and immigration.

‘Completely unacceptable’
The German government has not said how it received the hint about the alleged US spying. But news magazine Der Spiegel, which has printed reports predicated on content from former CIA contractor Edward Snowden, said the guidance had come from its investigations.
Continue reading the story
Press review

Germany’s Berliner Zeitung regrets that “just now does the government appear to really understand what it is happening”

Press aghast at latest US spying claims
State-observation of phone calls has a particular resonance in Germany – Mrs Merkel herself grew up in East Germany, where mobile-tap was pervasive.

Her spokesman said the German leader “views such practices… as completely unacceptable” and had needed a “complete and comprehensive explanation”.

White House spokesman Jay Carney said the US “is not tracking and cannot monitor the communications of the chancellor”.

German ministers’ phones have purportedly been protected using technology from security company Secusmart since 2009. Secusmart said in March that German government officials could be issued with new, highlysecured technology made for Blackberry mobile phones.

A German ADVICE technology expert told the BBC that security services for lots of countries may have intercepted the chancellor’s calls before she had complete encryption.

Numerous US friends have expressed fury on the Snowden-based spying allegations.

‘No business as usual’
Germany’s press echoed a sense of indignation, with a frontpage comments Sueddeutscher Zeitung – 1 of the country’s most respected newspapers – referring to the “biggest possible affront”.

German Defence Minister Thomas de Maiziere said it will not be possible to come back to business as usual. That is much more than a tiff that’ll blow over easily, the BBC’s Stephen Evans reports from Berlin.

President Obama had guaranteed Chancellor Merkel in June that German citizens were not being generally spied upon.