Archive for Recovering Data

Black screen, nothing coming up

Here are a few questions I’ve received about what to do when your computer won’t boot, or when you switch it on and nothing comes up. Try these and if you have a problem similar to what I’ve described, you can get in touch if you need further help.

blank screen pc wont boot

I was on my computer last night and the following morning I booted it up and the screen was black. I took it to a repair store and they found that it was corrupt. I need all the data on there otherwise I will fail my A level as it has all of my Final work on there. I should have known to back it up. I was just wondering how much it would cost for it to be recovered with all the data. I live in the North West or England and my nearest cities are around Greater Manchester and Stockport.

I dropped my hard drive and now it won’t connect to my computer. I have a lot of important information on there so wanted to find out if it is recoverable?

One day suddenly stopped working , disc is 2TB WD. It start making weird noises. I’ve put disc on side for 3/4 years till now when I found your company. Disc was almost full.

I have a WD passport which has suddenly stopped being recognised by my Mac. I have tried plugging it into other computers, but nothing is coming up. The light flashes and it emits a beeping noise and makes a whirring noise. Is there any way to recover my data? Failed clicking imac hard drive

Would you able to recover files from Archos AV300? The hard drive itself is made by Toshiba. An idea of the job can be seen here http://www.dvrplayground.com/articles/portable-devices-ipod-psp-etc/archos-av300-hard-drive-upgrade-guide-glenn-l

Broken, Bust or Inaccessible?!

Is your hard drive or phone broken, bust or just inaccessible?? Here are some of the latest questions asked of us regarding file recovery.

hard drive inaccessibleMy hard drive is currently inaccessible. It powers up but the data cannot be seen. I would like to recover it and install it on another hard drive. The drive is 4TB in size with around 350gb used. What is the cost of recovery?

My Acer aspire 5552 laptop has broke. First the mouse wouldn’t appear on screen then when restarted the screen is black. I was wondering if it is possible to rescue the files on the desk top? And if it can be done how much this may cost?

My mac book crashed on me while my western digital my passport ultra hard drive was attached and I had to force shut down my mac book and couldn’t eject my hard drive properly. when I plug my hard drive back into my mac book it is not found but when I plug it into a windows laptop it is found but wont mount up properly and i cant access it to retrieve my files.

My hard-drive crashed unexpectedly and won’t boot

A compact flash card from a Nikon camera, Kingston 32GB ultimate 600X.
Holiday pictures. I have tried to read with both mac and pc both failed pc does not recognise card. I know the pictures are there as I looked at them with the camera before trying to download with the reader. I think the reader has damaged the pin holes.

Maxtor One touch. My PC does not “see” this device anymore. I recently moved the drive and PC, but the drive was working post-move for a couple of weeks.
There is no sound coming from the drive.
There is no indication/power light coming on either.
I have tried removing and re-inserting the data cable to the PC, but no result. I intend to bring the drive in on Monday. Can the data ( JPEGs) be recovered and transferred to another external hard drive if the Maxtor is unusable?

Seagate external hard drive not regognised in Windows need data of the drive. Hard drive shows light when plugged in but will not be recoginsed by computer.

Water Damaged Hard Drive

Here’s an interesting recent question that was submitted to me from a couple of days back:

Hitachi H2T500854S HDD“We are a computer maintenance company. We have a Laptop on behalf of a customer with a water affected Hard drive. The drive is a Hitachi 2.5” P/N H2T500854S SATA. We have cleaned the liquid from the PCB and drive body but it still appears dead and will not spin up. Our customer has asked us to obtain a budget quote for Data recovery so would be grateful if you could give us a rough estimate for you guys to do this.”

As you’ve already cleaned the drive up and dried it out, my instinct is that the drive has a faulty component on it’s PCB. This is actually very common, particularly if the laptop computer was on at the time water was spilt on it. When the water encountered the PCB the effect would have been a short circuit across the hard drive’s PCB with a very high probability that one or more components on the board will have been damaged.

Finding a compatible hard drive PCB is what you need to do, but replacing the existing PCB with the replacement one will not result in the hard drive giving up it’s data. The hard drive will start to work again insomuch as it will power up, but it will now tick. This is because the hard drive is running with the wrong roadmap. It’s necessary to copy the data across from the ROM on the old PCB across to the new one before the drive will be fully restored and the data can again be accessed.

Sourcing the PCB will be difficult enough – it’s not just a case of finding the same model hard drive and using it’s controller board. Hard drive models are manufactured in tens of thousands, and each production run is slightly different – components change which change the overall configuration of the hard drive. Therefore you need to find a match as close to the manufactured date of your hard drive as you can. This way you have a much better chance of ensuring that the components used on the two hard drives are the same.

Data Recovery London and Manchester

I’ve recently been asked for some advice regarding retrieving the files from two broken hard drives.

– I live in London and I have a Mac drive that no longer mounts. i have photos that I would like to recover. The drive has been removed and appears to spin fine but the os doesn’t pick it up. It is a WD Passport Ultra and was fine 2 weeks ago, then suddenly started running very slowly. Are you able to copy the data onto another drive?

– I also have an external hard drive at my Manchester location (Bolton). It is turning on when I plug it into my Mac, but it makes a funny noise and is unable to connect. I have some files on there that I need. If I come in, how long will it take for you to fix the problem and if you can retrieve the files and do I need to bring in another hard drive or can you drop box them to me?

LondonBefore I can fix a broken hard drive that doesn’t mount and a hard drive that is making a funny noise, I need to be able to correctly diagnose the problem that the drive has. Trying to diagnose the problem with a hard drive is difficult at best when it’s not possible to see the hard drive and the only source of information is email. Therefore rather than speculate and perhaps get the hard drive diagnosis totally wrong, I agree with what you suggest in your question, if you can bring your harddrives into a local lab they can be inspected by a recovery engineer who should be able to detect what the fault with the drives is and provide a price for recovering the data for you. A popular company in the United Kingdom who do a lot of hard drive recovery work is Data Clinic – they have recovery labs around England including in London and Manchester. For a complete list of their locations go here: http://www.dataclinic.co.uk/dataclinic-locations/.

Although you haven’t described your second hard drive in great detail, your first hard drive, a Western Digital (WD) Passport Ultra is a popular hard drive that many people have. For experience I have discovered that quite a few of the faults with this hard drive are of a serious enough nature to require a data recovery company. What I am saying here is don’t be tempted into either trying to fix the hard drive yourself or taking to a friend or colleague who purports to know a bit about computers. I have discovered hard drives and the subject of data recovery to be a in-depth issue, requiring a lot of knowledge and experience to be able to provide even a semi-decent data recovery service. The last thing you want to do is place a broken hard drive in the hands of a well meaning friend or colleague who hasn’t the slightest idea about how to retrieve the data. This is the very reason data recovery companies exist – they are specialist service providers with expert knowledge in how to rescue the data from broken hard drives.

Samsung M3 HDD Repair

Since my move into hard drive repair and data recovery I’ve received several questions about broken storage drives asking me if I think there is any chance that the data on them can be recovered. Here’s a question from yesterday:

samsung m3 harddriveSamsung M3 1TB Portable Harddrive. I was saving a word document last night and suddenly the Word stopped responding and the harddrive was[n’t] recognised by the laptop. I tried it on another computer and it still didn’t work. When it is connected to the laptop now, it makes a clicking noise like something is caught. I looked online and tried opening it up as some sites said the reader may be caught. I couldn’t get it open, so left it how it was. I’ve got some really important files on it linked to my teacher training course. I really need them back. Would be appreciated if you could help.

Thanks for your question, I’m glad you couldnt open your harddrive as if you had you’d have made my job twice as difficult. My people use the analogy of a needle and a record player when describing how a hard drive actually works and I suppose from a general point of view this isn’t wrong.

When a harddrive makes a clicking noise like something is caught, the sound you are hearing is the sound of the harddrive reseting itself as it tries to complete it’s task again. The reason is because there’s a part of the harddrive that is broken, and in order to get the data from the harddrive, that broken part has to be replaced with a new compatible part. Such repairs are complex and usually cost upwards of £500. It’s a process that takes several days as well and you’ll have to send your hard drive off to a specialist such as http://www.datlabsdatarecovery.co.uk/ who will be able to repair the harddrive and retrieve the files from it for you. I’m quite certain that if they can’t do the work then you don’t pay either so this is something to consider also.

Recovering Deleted Data

If there’s nothing wrong with your hard drive, then you can use either software or an online data recovery service to recover your data.

Online Data Recovery Service | Data Clinic LtdThe reasons hard disks fail are several, for example they can be knocked or get the incorrect power supplies connected to them, so when you save your files to your hard drive please remember the safety of your own files is not guaranteed. Occasionally it is necessary to mend a hard disk that has developed a fault to be able to retrieve the folders on it that is not saved elsewhere. At times like these you must hire a specialist data recovery business, that are skilled in recovering the data from crashed hard-drive. Many years ago there were not that many data recovery businesses in existence, these days there are many and sadly a lot of them are not really good. Do not make the mistake of thinking the capabilities of data recovery companies are exactly the same. Their capabilities vary greatly – just because they have a decent looking web site doesn’t mean they could repair your hard drive or restore the missing files on it.

Your PC contains at least one hard disk drive. It’s the part of the computer system that stores all of the information, documents and photos you make. A hard drive is regularly full of treasured folders, so obviously, a hard drive fault is better avoided.

Occasionally if there is no damage with the hard drive, software programs may be used to help you retrieve your missing folders yourself. There are generally trial versions which can be found on the web that may let you know what they can and can’t recover first. If you decide to restore the data the software find you’ll need to purchase the application licence which generally costs several pounds. A word of warning though, what may at first appear to be a straightforward hard drive problem could be something far more serious and trying to rescue the data yourself may cause many more troubles. So if in doubt, you always need to seek specialist assistance because there might be difficulties in part of your hard drive that stop it from functioning properly.

Remember that because your hard disk breaks or the data it contains appear to have gone, this does not mean the files are gone forever. Experienced folder retrieval firms can find and rescue lost files on a damaged hard drive. In the complete process of restoring the data, the hard drive faults that led to the folders getting lost in the very first instance will likely be fixed. This is beneficial because it ensures that it isn’t going to occur again.

External Drive Recovery

Picture of an external hard disk driveExternal hard drives certainly aren’t new but they are extremely popular. Many households have more than one and companies can have hundreds. It’s the convenience and portability of external USB hard disk drives that makes them so popular.

External hard drives can be single disk systems or multiple disk NAS devices, some running RAID. Most connect to either a computer using a USB connection or a router. This last option is very popular as it allows everyone who can connect to the router to share the data on the external hard drive.

External hard drives also get knocked over or dropped, when this happens, and it happens quite a lot, they break and the data on them is lost. External hard disk recovery is possible but it takes a skilled company to do it. A dropped hard disk will often make a buzzing or a ticking sound (often described as the ‘click of death’ – Wikipedia link here). In both cases symptoms like these indicate that the hard drive has mechanical damage. I’d recommend anyone who has dropped a hard disk and broken to contact an external hard drive recovery company like Data Clinic Ltd (their external hard drive page is here) if they need to data off the disk.

Once a hard disk has been dropped it can’t really be repaired to such an extent that it’ll work without problems again, frequently data from dropped hard drives is transferred across to another external USB hard disk drive that hasn’t been dropped and works perfectly !

 

WD Users and Problems with Mavericks

OSX Mavericks - Recover Deleted DataWikipedia has documented the known issue with users of Western Digital external hard drives who upgrade to the OSX Mavericks. Here’s the link.

To summarise, issues became apparent when some users of WD products and especially WD disk management software upgraded to Mavericks. The most common issue was hard drive data loss &/or data corruption. WD were quick to withdraw the problem causing software from download and issued new versions that did not cause data loss issues with Mavericks, but for some users the damage had already been done and it was often not possible to reverse this either.

If you’ve been affected with this problem you may like to try talking to a decent data recovery company, there are reviews of them on Google. My advice would be to avoid any DIY or free software methods as they could easily make matters worse. If there is any software issued on the WD site that addresses the data loss problem you should be ok using that to help you.

 

Computer Misuse Summary

UK Legislation Coat Of Arms

Confused by the Computer Misuse law? There’s a handy guide on the Computer Science Labs web site.

What is computer misuse and what does it mean for companies and individuals? Here’s the Wikipedia entry for “computer misuse”, whilst a more brief summary of computer misuse can be found on the UK Computer Science Labs web site here.

Of course the phrase is supposed to define is utilizing the computer for prohibited or dubious purposes. Whilst browsing normal internet porn isn’t prohibited, many businesses would have a dim view if their employees were carrying this out during operating hours. It’s also an activity that can upset other members of staff and quickly lead to problems and arguments at the office. Thus firms class browsing pornography as computer abuse and will regularly dismiss employees who are found doing it. Playing on-line games during working hours is really a far less controversial problem but additionally regarded by companies to be computer abuse as the employee will be paid by the organization to function, to not play games.

The definition of computer abuse can also be designed to connect with computer crime, including web blackmail, hacking and phishing. All 3 of these activities are rather common. Computer viruses are an early case of computer abuse and were being created long before anyone had even considered a pc abuse law. Computer viruses have now morphed in to what’s often referred to as malicious software.

So previously you may view that computer misuse may be deliberate (as within the preceding example of browsing porno during office hours) and at times not (where in actuality the possessor doesn’t have an thought their malevolent program hijacked computer is used for illegal purposes).

Malware is essentially any kind of malicious computer software which is design to cause damage or harm. Actually, the definition of malicious software is somewhat long winded and complex, Wikipedia.org get an excellent stab at defining the word here. There are many types of malware plus one of the most interesting types are those that turn computers in to network zombies – these are huge amounts of machines which are infected (nearly always with all the knowledge of whoever owns the machine) having a malware software which allows them to be discreetly controlled by legal gangs.

It’s easy to recognize computer misuse when it’s deliberate but as with the majority of laws, the construal of the law of computer abuse might be tricky and somewhat long winded. Computer misuse can be interpreted and legislated otherwise by many countries. For all those of us under UK regulation there’s a great computer abuse FAQ page to the Computer Science website. The webpage discusses & defines computer abuse in equally civil and criminal cases and goes into further detail about the genuine means of computer misuse and committing computer crime.

It’s a good idea for both corporations and people to be aware of the definitions of computer abuse and also what constitutes an offence, both legal and civil. At present, most folks believe we know what computer misuse is and believe we can spot it, however this is just an a superficial foundation. Reading the computer abuse FAQ reveals that the law is actually for further achieving and concerned than you might currently believe.

Don’t Write Off A Broken Hard Disk

Data recovery technician from http://www.data-recovery-london.netWhenever you save important information on a hard disk drive, you take the chance of losing that info because hard disk drives can break for a range of different reasons. If you’re not computer literate, losing data on a hard drive may be difficult as you may not know what to do to regain your data. Luckily, there are businesses which will help you get that data back. These are called data recovery businesses and they can retrieve data from nearly any kind of hard drive in almost any kind of condition. One such company is called Data Recovery London and is based in the city, so if you find yourself in a scenario where you’ve lost valuable info you ought not presume that this data can not be retrieved.

Sometimes when there’s no damage to the hard disk, software programs can be utilized to assist you regain your data by yourself. There are usually trial versions that can be found on the net that may tell you what they can and can’t recover first. If you choose you want to regain the data they find you’ll have to purchase the software which usually costs several pounds. A word-of caution though, what may initially seem to be a simple hard drive trouble may be something far more serious and striving to recover the data yourself may cause many more problems. So if in doubt, you should seek professional assistance since there might be issues inside your disc that prevent it from functioning properly.

There are a few companies that specialise in repairing damaged hard-drives. In the complete process of retrieving your data, theses data recovery businesses may also fix your hard disk. Kinds of the difficulties data recovery businesses can repair include broken boards, mechanical hard drive errors including the ‘click of death’ and beeping hard drives. A hard drive recovery company would be used by you once your local IT provider can’t help you.

Understand that just because your hard-disk breaks or the information on it seems to have disappeared, this does not mean that the data is lost forever. Skilled data retrieval companies that will find and rescue lost data on a damaged hard drive. This is useful since it insures that it is not going to occur again.