The company I work for has a Qnap server running a RAID setup which I believe to be RAID 5. It has 12 disks which are a 2TB. Over the last week 2 of the hard drives in the array failed and now the server will not start. I have swapped out the hard drives with hot spares but the system still does not boot. We are in the London area and there is a similar system with the same problems in the North West – Manchester to be specific. This is an identical 12 disk RAID 5 system that is running in degraded mode. We need the data from both ideally as quickly as you are able to recover it. Do you provide an emergency service?
The server started running slowly about a month ago and we only had limited access to our files. The machine contains server VMs on a network share and we can’t access two of them. The Virtual Machines are important and they contain data that run some business critical operations including an MySQL database. I’ve looked at the RAID 5 BIOS settings and can confirm that two of the drives are offline and the RAID is running in degraded mode. Ideally we would like you to collect the whole system and recover the data off the QNAP RAID onto something similar that we can attach to our company network that everyone can have access to.