In this post we look at common types of problems and faults with Samsung S7 Edge and Apple iPhone mobile phones.
Samsung S7 Edge Recovery
My samsung S7 Edge is completely dead after falling to the floor which result in a cracked screen a month and half ago.
Initially was working without an issue, but this past Thursday after 05:30 unable to fully access the phone, kept on rebooting. And since Saturday night completely dead, not showing anything even when trying to charge it (although it warms slight when connected).
I have since bought a new phone however there is information such has memos, messages, pictures and videos that I would like to recover.
Last summer my MacBook crashed and a new hard drive had to be installed. As luck would have it my iPhone is currently locked, and unfortunately, I do not have any backup of the data in it. The only options I have to unlock it are either restore the phone or sync it with the latest iTunes backup.
The service that repaired my MacBook tried to save the data from the old hard drive so I could sync the phone, but could not do it. And they recommended you if I ever wanted further professional help.
Is it possible for you to help me recover all data from my iPhone, and share it in an iTunes backup format? I very much do not want to lose everything, as I have thousands of pictures from travels and family, and many audio notes.
Please note my iPhone works perfectly well, and I want to avoid damaging it. It is locked because the screen broke and it was locked by accident while the screen was all black.
We have a problem with one of the iPhones of one of our work colleagues, after an update the phone has stopped with working, it is not recognized by iTunes and not by the computer, it is not possible to connect to any service, it is was impossible to make a backup and due to lack of experience in the IT area they made a factory reset on the phone without having a backup of it, we need to recover the information that was contained in this phone.
In a Apple article we found that it is a know problem https://support.apple.com/en-us/HT201415 unfortunately the user of this phone did not realize that his iCloud storage was full and the respective backups never been done.
Is it possible that the information contained in this phone can be recovered? If it is possible, how much would the service cost?
iPhone XS has died
My iPhone XS has died completely and will not turn on. My photos don’t seem to have backed up to iCloud. I sent the phone for diagnostics at a phone store in Spain and they said fixing it would cost more than a new phone – the phone switched on after they returned it but my partner plugged it into a charger and it heated up to the point of burning smell and no longer switches on. I am desperate to recover my photos and messages
In this post we look at Data Clinic’s Edinburgh data recovery operation at St Andrews Square and discuss recovering the data from a hard drive with a bad translator and getting the files back from a Kindle Fire.
Recover hard drive with a bad translator
I have an apple Time Capsule hard drive which stopped working. I sent it to another company for repair and their report said:
“I’m afraid that we are actually not able to recover any data in your case, despite our efforts.
Though the head transplant itself was successful, we still had to contend with the drive’s system firmware before we could recover data. In particular, the layer that actually translates your data from how it is physically recorded on the discs badly needed repair.
At manufacturing, no drive is perfect. The location of all the disc surface defects are recorded and skipped by the translator. In your case, a lot of these original entries were missing. We managed to compensate for most of the entries, but there were just too many to complete.
Unless the translator is healthy, no meaningful data can be recovered.”
Is this something that you would be able to repair?
Kindle Fire Data Recovery
I have a Kindle Fire HD 8.9 and the device is now stuck in a boot loop. If I factory reset I may lose all the information stored on the device. There is a digital diary with 8yrs of entries stored on the device with is very precious. Im not bothered about the device its self just the data. Would there be away of recovering all the data from the Kindle and have it stored onto a flash drive. If the Kindle needs to be destroyed in the process, then that is fine. I live in Edinburgh, Scotland
Can’t access hard drive
Cannot access data on my WD My Passport Ultra (1TB). I have 776 GB stored on there – mainly photos. When connected to PC (Windows 10) I get an error message saying “Location is not available. D: is not accessible. The parameter is incorrect” and cannot view anything on the drive. When connected to my old MacBook Air (OS X Yosemite, mid 2013), I can see the folders but can’t see or access the individual files. Please help – the drive contains 6 years of very precious photos that are not backed up on my Kindle Fire.
WD Elements hard drive recovery
My WD Elements external hard drive stopped being recognised on my Macbook yesterday. I and looking for data recovery in Edinburgh and my laptop froze and had to restart whilst it was plugged in, this meant I was unable to safely export the drive. After this it would no longer recognise when I plug it in. The light still flashes when I plug it in and it makes noise, but doesn’t show up on the screen. I’ve been told the drive may have a bad translator but I don’t know if this is true or not. I tried it on another computer as well.
Are you able to quote a price to have the data recovered? Mainly personal photos which I would really like to get back.
Data Clinic Ltd, St Andrews Square, Edinburgh – Hard drive and phone data recovery
The company I work for has a Qnap server running a RAID setup which I believe to be RAID 5. It has 12 disks which are a 2TB. Over the last week 2 of the hard drives in the array failed and now the server will not start. I have swapped out the hard drives with hot spares but the system still does not boot. We are in the London area and there is a similar system with the same problems in the North West – Manchester to be specific. This is an identical 12 disk RAID 5 system that is running in degraded mode. We need the data from both ideally as quickly as you are able to recover it. Do you provide an emergency service?
The server started running slowly about a month ago and we only had limited access to our files. The machine contains server VMs on a network share and we can’t access two of them. The Virtual Machines are important and they contain data that run some business critical operations including an MySQL database. I’ve looked at the RAID 5 BIOS settings and can confirm that two of the drives are offline and the RAID is running in degraded mode. Ideally we would like you to collect the whole system and recover the data off the QNAP RAID onto something similar that we can attach to our company network that everyone can have access to.
Can’t access Toshiba external hard drive
I have an external USB hard drive (Toshiba) which my computer can no longer access. I have tried other computers which have the same issue and tried a new cable; it is recognised as a hard drive but can’t be accessed and is very slow to load. I have downloaded recovery software but the software won’t start while the hard drive is connected. The same issue occurs with some other software. Is this something you may be able to fix and how much would it be? I am based in Croydon and can come into your London data recovery clinic.
Samsung Galaxy not powering up
My daughter has a Samsung Galaxy S4 Mini (so it’s quite old), and can no longer be powered up. It is not the battery or the charging port that is faulty, and I have been told (and I don’t understand the technicalities) that something controlling the power supply on the Motherboard has failed, and that a replacement part is no longer available. A friend recommended a data recovery clinic in Northampton – is it possible to call in with my phone?
Is it possible to recover data such as photos, contacts, texts etc from the device, and if so, what would be the cost?
Would I be able to send the device to you?
Opensuse data recovery
My laptop has two OS (windows and ubuntu 14.04); it has been running fine for more than 10 months. Till I tried creating a bootable usb (openSuse) to install it on my second laptop. But, then I safely turned off my laptop, then shortly I turned it on again (I forgot the usb plugged in), the welcome screen for opensuse appeared. I rebooted again, pressed f9 couldn’t find a choice other than (boot from EFI, boot from hard disk). Tried both choices, didn’t go anywhere. Still the openSuse welcome screen.
Then, I took the laptop to a technician in London he removed the hard disk from the laptop and mounted it in his desktop. The partition table was unallocated. He removed 4.3GB (I assumed its the linux system) and the windows partition was recovered. But, my main goal was to recover the project folder in the linux partition (in this path /home/mogo/Documents/Project).
The following day, a security engineer tried testdisk and photorec. Test disk was able to view the project directory and I saw my files there. Here comes a problem, when he tried copying the files to my passport hdd (western digital) most of my important data in the project directory failed the copying process. That engineer couldn’t help me further and he suggested that I do it myself. So I tried further attempts on my own and couldn’t do more than what he did.
Please, I would like to know if you will be able to retrieve that specific directory and how much does this usually cost?
That all happened during my vacation in the United Arab Emirates. I’ll be back in the UK on the 5th of September. My laptop is hp g6-2295sa and the hard disk is 1000Tb SATA Samsung.
Get the Pictures of old iPhone
I have a couple of old iphones that I would like the pictures off of. I’m not sure which phone they are on out of the two but it was a really special holiday and I can’t get the phones to switch on at all. I know the photos are on the phone and not on the cloud. I would really love to get those photos saved and stored securely. The holiday was in 2011, so that’s a frame of reference for how old the phone is.
Our disk has crashed and it needs to be recovered or restored. We are looking for someone in Liverpool to either come and repair it on-site, or take it away for repair. It is a Synology Disk Station DS112. Please let me know if you have any questions. We are looking for a Liverpool based data recovery service.
Seagate external drive with PS4 data on. Received a slight knock and stopped working.
Panasonic Blu Ray HDD Model number DMRBWT720. Accidently deleted the entire contents.Is it recoverable? I want to backup all the data onto a Synology NAS and we are in Liverpool
: Cannot access from PCs, red error light flashing 7 times in 4 seconds and making chugging sound.
Local repair shop has taken drive out of caddy but unable to access data & suggests data recovery service. They think ‘data arm’ may be broken.
WD My passport 1 TB humming and buzzing after being dropped. Not read my laptop – need my data back!
External Hard Drive runs when powered up but data transfer will not work( A to B type lead connection)
Buffalo hard drive makes a clicking sound. Unable to be read and locate data I have the same with a Synology hard drive in Liverpool.
I have a Synology portable hard drive which has been dropped – it has all my brothers A – level work on… just wondering if it was possible to recover?
My 2 TB Buffalo external hard drive has an issue with the connection at the drive. The metal female part has broken away from the inside and come out with the cable.
Any chance of recovery?
My friend did a factory reset and I hadn’t saved all my photos left half unsaved so hoping to recover thankyou
I have one USB HDD from Toshiba. Details of HDD – TOSHIBA Disk Drive – MQ01ABD100M, Drive Rev – AZA BB00/AX101U.
This HDD is not being detected. I have checked with local IT guys but they are saying that the top platter has scratches on it so the data can not be recover but only top plattter has scratches so I still have hope if I show it to any Big DRR firm like you then you can recover the data from below platters hence I would like to check with you if you can recover the data from this HDD. They have already tried with heads from different hard disk of same model but unfortunately it is not working.
Important thing here is I don’t have any issues with the HDD if it is wasted but the data contains in the disk is very important for me if you can give me that data back then It is fine for me.
What would be estimated expense for this repairing you can tell me rough figure.
As this is my personal HDD and not belongs to any Business firm, I can not afford high cost.
Hence please help me here at first about estimated cost to get the data recover from this dead HDD. If it is affordable for me then I will go ahead with the recovery option also please let me know if you start your data recovery process then what is assurance of I will get my data back?
Fire damage to power connector on PCB. I transferred files to a hard drive then did a reset on my laptop. Seems I only transferred copies of the files and now they won’t open. Is there anyway to get these files back. Or are they gone completley
The main hard drive, a OCZ 100MB SSD, has stopped being recognised by my (desktop) computer, and so will no longer boot. I would like to recover the files on the drive – ideally the whole drive, but my users folder at the very least. I’m Twickenham based, and I see you have a clinic in Richmond – please could I arrange a callback to discuss this?
Here’s my latest data recovery post. I was able to retrieve much of the data from these hard drives myself after I’d fixed them. My thanks to the experts at http://www.datlabsdatarecovery.co.uk/ for their assistance in retrieving the data from some of the hard drives.
I have a 1TB WD external hard drive which I use as back up for my iMac and MacBook Pro. When I plugged into my MacBook Pro a couple of days ago the drive was not being seen by the laptop until after a long while, after which it said it needed repair. After clicking on the pop up box the drive appears in Finder but cannot copy or save to the drive. The same problem then occurred on the iMac but now the drive is not showing up at all. I need all the data recovered which was about 5-600 GB.
The HDD has been corrupted and will not power on, the HDD has been given to fields data recovery who have diagnosed the issue. This should be a easy fix as it has already been diagnosed, The reason why I have come to you is that your quote seems to be more reasonable than fields who started quoted £200 then bumped the price up to £1320 which is quite unreasonable. HDD has had a complete rebuild within our clean lab which included a platter swap, the head assembly unit was replaced, the magnetics aligned, the motor replaced and the firmware being repaired. HDD was channelled through an identical working HDD so that the sectors could be manipulated and an image created during the process. The image is then scanned for data which is repaired via Data Extractor and rebuilt using software and mapping. The diagnosis has been completed on the damaged HDD and the technician has advised that they can recover approx 69GB of data. A total of 3025 recoverable files and 860 folders. I hope you can help!
External hard drive 1tb fell to the floor during transferring files.
Mac cannot tell the hard drive is connected. Hard drive makes a kind of repetitive ‘bzzt’ sound when connected, the LED lights up but nothing happens.
Lacie external hard drive (mac formatted) is clicking and beeping.
Got my old laptop back ( was buried in the attic with all my other stuff) took it back out and tried to turn it on .. the laptop works fine but it’s not recognising the hard drive and it’s also saying operating system not found , tried it on my partners laptop and it’s definetly the hard drive that’s not being recognised
Hard drive is damaged. Been hit.
My laptop (Lenovo ideapad z580) completely died. I have removed the hard drive and tried putting it in an external enclosure but two other windows pcs don’t recognise it. It vibrates slightly but makes no noises when connected to them. Is this something you can help with, and what would it cost? I am in London.
Datlabs data recovery have branches all across the UK – just go to their locations page to find out more information.
A small number of example questions that I received over the last two weeks or so are written below. In all cases these hard drives and phones would benefit from a data recovery service.
I have a 2TB Seagate Barracuda SATA HD that powers up and is visible in Windows and can sometimes copy data very very slowly and then dissappears from Windows Explorer with an IO error. It contains mainly pictures/videos/films and ISOs. Can you provide an estimate as to the cost of recovering this HD. Thanks
Seagate 500gb hard drive can not be found on windows computer. Tried on an other computer still can’t be found. There are no clicking sounds. I think the drive spins up but I can’t remember.
Please can you provide me with a realistic quote for date recovery.
Disk Utility is recognising the name of my drive, which suggests that it is not a mechanical error and more a reading error. The disk wont mount to the computer. I need a quote on work where you can order the “table” correctly for my drive to be read and so I can recover the data please.
iPhone is unresponive, screen has come off and it’s all smashed etc. Doesn’t seem to take power. Was intrested in getting a quote in getting a copy of my photos that are saved on my phone/ how your pricing system works.
I have been cycling with my External HD and may have given it a knock. It’s a “WD My passport for Mac” and it no longer works. Symptoms are similar to that you describe for hard drives that have been dropped.
I have two tapes generated a long time ago on IBM mid range systems that I would to copy to DVD if possible. One is a DC6150 150Mb and the other is a 3490E 1100 ft tape. The data is likely to be program sources and compiled objects. Please can you advise the cost of doing these conversions.
Here’s a number of questions we’ve received about data recovery over the past week. The questions are about data retrieval from both phones and hard drives.
The phone was dropped into a pool. The phone has been taken to a phone shop to see if they could fix it but they couldn’t. would just like to recover the data.
Seagate (external USB) Expansion 2TB drive started making a clicking noise and not booting up. Works on occasion but only for a short period.
i’ve deleted all my pictures from my desktop computer and deleted them from the recycling bin can you get them back?
+I have 2x LaCie rugged thunderbolt with different issues. One was accidentally re-formatted from OS X Extended to ExFAT but has not been written to since so the data should still be there. The other was working fine, ejected and the mac shut down, then the next morning when the mac was turned on this drive failed to mount. It shows up in Disk Utility as an external drive but does not mount the volume (correct word?). Again this drive has had nothing written to since. Neither drive has been dropped or otherwise physically damaged. Please let me know what you might be able to do!
I have a vintage model of Macbook Pro 2009, and the hard drive on it had recently failed, and can no longer start up. Is it possible to recover the data from the hard drive? And can I please get an estimate quotation for that ?
A folder on my ssd drive has been wiped, the folder itself remains however the documents within it have vanished. The documents outside the folder also remain.
+I haven’t lost the data (i hope), but i believe i need the PCB repaired/replaced on a WD Red hdd. I stupidly plugged in an incorrect voltage power pack into the caddy of my WD MyCloud NAS (with 2 x 4tb WD RED drives in it) and now it isn’t recognising one of the drives. I assume I’ve burnt out a diode and i was wondering if this is something you could confirm and how much this type of repair might cost…or what i might have done?
If you have a similar problem that requires data recovery please contact us for details of our services.
Assistant David constructs a data recovery flow chat
This web site is going well and I thought I’d post some of the recent enquiries I’ve had for my services:
- I updated the software on my MacBook laptop, and when I turned it on again I couldn’t get past the Apple logo and spinning wheel. The Apple Store can fix it for free but they will need to wipe my laptop and reset it. They advised going to a data recovery specialist to recover my hard-drive, as I haven’t backed it up. Could you advise how much this is likely to cost?
- My laptop is broken, when i turn it on it loads up fine but then i can not access any files and it then shuts down, i also can not open in safe mode or do a restore. i wanted to see if it can be repaired but i have files on my laptop that i do not want to lose hence why i have not tried to do a complete reboot. Is this something that you do?
- I have a 500gb Seagate FreeAgent GoFlex Pro external hard drive that when plunged into my PC fails to open and instead a warning message appears which reads as either ‘inaccessible’ or ‘file is corrupted and unreadable’. Furthermore if I remember correctly hard drive became damaged after accidentally being placed on a keyboard cover that contains magnets (I am unsure as to whether this would be relevant to the damaged hard drive however I thought I should include this fact in case it helps). This drive contains a number of personal and university files which I desperately need recovering and any help or advice that you could provide would be much appreciated.
- Have an old Western Digital Netcenter WD2500P019 (250GB) which began emitting a high-frequency oscillating noise. The device will not initialise properly and is displaying a red warning LED on the front panel. Looking for quotes for recovery of data.
- Seagate Backup Plus Portable Drive no longer connects to computer. It has that ‘clicking’ sound.
- Hard disk not working. Work on a mac. Disk utility says can not repair disk. Tried to force mount from command line, tried to mount read only, neither worked.
- Somehow my hard drive appears to have been encrypted remotely using McAfee drive encryption. I have McAfee installed on laptop but neither I nor my company use any form of drive encryption. Is there any way of unencrypting?
- Western Digital , My Pass port external hard drive. The drive is not detected on Windows 10 or when connected to another device such as television. Earlier the drive was accesible via televeision as well as laptop.
- I am from horizon Technologies Islamabad. We have a dvr HDD of 2TB capacity for data recovery. It has DHFS fie system. We required old recording before one month which is probably overwritten as dvr was kept on recording. We used DVR examiner but we cannot recover videos before 18 jun.we need data before that date. we talked to Dvr Examiner support they said you can only recover what you see in the dvr examinar. We need your services regarding the particular recovery and is this possible to recover data which cldnt recovered using DVR examinar software.We can give you teamweaver acces to ISO if you need to perform any intial examination.
- I have a Samsung M3 external hard drive that has been working fine for four years, but now won’t be recognised by my PC; it will show up under Device Manager with its correct manufacture name/title, but the files can’t be accessed via Explorer (just displays as ‘Local Disk’).
- The files on the drive are mainly family photos and videos which I am desperate to recover. Is this something you can help with?
Should you have an similar data recovery requirements, please let me know, I also provide my services freelance – so please get in touch.