Tag Archive for data

Failed Toshiba HDD data recovery

Toshiba logoWritten below are two problems relating the damaged Toshiba hard drives where the users wish to recover the data.

I have a failed Toshiba HDD that I would like to recover the data from. Unfortunately I tried to self diagnose the problem and opened it, to inspect whether the head had become dislodged from the parking ramp, in all the platter was exposed for about 3-4 minutes.

I then took it to a specialist recovery service by post, who advised that the platter appeared to be in good condition, and that they had seen much worse. There was no head crash after I opened it, as I didn’t power it back up. They dismantled in the clean chamber (and managed to get any dust/debris off). They said the headstack assembly had failed. They fitted 4 different sets of compatible heads to the drive but each time were unable to get the drive to be read. They said it appears the platter has some degredation, and they were unable to access the drive’s service area. They could not get any data off it and consequently sent the drive back to me.
I didn’t want to give up hope of getting the data recovered from it though.
Would this be something you could quote for the data recovery of? (do you think there is a chance of recovery?)

Toshiba hard drive connection loose
I have a Toshiba portable hard drive. The usb cable connection appears to be loose. I opened up and swapped with an identical motherboard from another new hard drive I bought but that didn’t work. I think there may be a firmware issue that means a specific chip needs transferring. If you can help that would be great.

Don’t use Recuva, use a data recovery company instead

Here’s an excellent example of why you should use a data recovery company instead of data recovery software. In this example the data drive is damaged and because of this, no software is going to be able to repair it. Instead the hard drive needs a data recovery company to retrieve the data using a hardware based solution which is the only that will work.

My father’s IOMEGA external 500 GB HDD threw an error message yesterday saying it needed to be reformatted to be read. It also didn’t show any status of capacity or usage (showed up like a RAW drive). Obviously reformatting would wipe it, so I plugged it into my pc and ran Recuva.

Recuva software logo

After a 9 hour scan it showed basically all his files, but this is where I was incredibly stupid. Instead of just recovering the files there and then, I thought I’d extract the 3.5″ drive from the enclosure and plug it in directly to the motherboard via SATA. My thought process at the time was the recovery would take a long time bottlenecked by the USB 2.0 connection on the enclosure, so a direct connection would speed it up. (Believe me, I regret this).
Extracting the drive revealed it to be a Seagate Barracuda. When plugged in via SATA, the drive showed up with more info than before, including capacity and the folders in the root of the drive. Fantastic, I thought, I can just recover the files like this. Issue was clicking on each folder would throw an error. So I opened Recuva but recuva wouldn’t scan the drive in this new state. So I thought let’s just put it back in the enclosure and recover via the USB connection after all, so I put everything back together and this is where the real trouble starts.
Now the drive didn’t display the ‘this drive needs to be formatted before use’ error, and instead showed an incorrect parameter error before showing a ‘a device which does not exist was specified’ error. In this state, recuva would say it can’t tell what filesystem the drive has and so couldn’t scan, and so this is where I swore loudly at the wall.
Taking the drive back out of the enclosure and plugging directly gave the same error. Somehow, one of the unplug/plugging in of the drive at some previous stage did something to make the drive like this.
Now this is the only error the drive displays, and no amount of fiddling or trying different ports or methods over the last few hours has got me to a stage where I can scan the drive again. I even tried to do a quick format (only quick so to maintain the files but replace the file system, which in theory would allow recuva to scan and collect data) but that failed.
The drive shows up in Disk Management with capacity and filesystem as RAW, but nothing can be done with it (I haven’t tried doing any partitioning or full formatting as I don’t want to erase the data). In Windows explorer, it just shows up as a RAW drive with no other info.
The first Recuva scan I did shows the file data is all still on there (still very annoyed I didn’t just recover back then) but it seems the filesystem is corrupt. The drive doesn’t make any overly unusual noises, so I don’t think it’s a mechanical fault.
Now the only thing I can think of is manual recovery, which I don’t have the facilities to do.
I was hoping all this info would give you a good idea as to how likely a recovery by yourselves is and how much it may roughly cost.

Phone and Buffalo Linkstation recovery

Failed Drives on Buffalo Linkstation

I have a Buffalo Linkstation Duo LS-WXL series NAS drive with a RAID configuration utilising 2 off WD Caviar Green 1TB drives, the unit is at least 8 years old. Drive 1 failed about 2 years ago, I replaced it (1TB Red) and rebuilt the RAID, system functioning OK until 2 weeks ago. I am in Hertfordshire.
The unit began shutting itself down, there was continued power to it at all times, no errors were flagged by it, I rebooted and it appeared to be functioning but after some time shut down again – this happened a couple more times, then an error was flagged that drive 2 (the original) had a degraded functionality. I replaced drive 2 with a Red 1TB drive and rebuilt the RAID.
This took less than 2 hours, no errors shown on start up but no information on the drive, showing “Storage: RAID Array 1: 0.0 GB / 916.7 GB (0.0 %)” on the buffalo web drive management application. Do you have a data recovery service in Hertfordshire? I have removed power from the unit and put the 2 drives back into the unit that were fitted at point of failure

Buffalo linkstation ls-wxl

iPhone2 32Gb Fix

The battery expanded, breaking the screen. The iPhone charges and the home Botton works, but I can’t unlock it. It has the “core display” but not the external screen.
Seven years ago, my wife took it to a local mobile repairs shop to fix it and recover the data. Everything the did it was to change the iPhone’s name when connected to Photos….
Now, it charges, displays the locked home page, the home Botton works, and Photos recognises the device.
1) I would like to know if there is still data in the device. More specifically, pictures.
2) if the pictures are still there, I would like to know if they are recoverable and the cost to recover them
Is there a phone recovery service in Hertfordshire?

Lacie hard drive recovery

I’ve a Lacie harddisk that suddenly has come up as unitialised after being safely ejected from my Mac last night.

Lacie Hard drive from previous computer would no longer connect successfully or power up. Appears that the connection port may be broken but other issues are likely. Device had important documents/spreadsheets and possibly personal photographs that I would like recovered.
When i plug my Seagate external har drive in my laptop it immediately starts to make a continuous beeping noise.

Lacie hard drive data recovery example

Lacie hard drive reports “Boot drive undetected” on HP Pavillion. Unsure on exact model, now it says no disc drive available.
Only the BIOS is available. Legacy start-up appears to be the primary option. I have not found the software as of yet. I need my files very urgently.
I am able to visit your Lombard St hard drive repair address on a moments notice.

I have a Lacie external hard drive which powers on but is unable to be read by any of my computers. I believe it could have been knocked at some point when in use as I’ve heard a very slight clicking sound when in operation. This contains many audio files for music production as well as many other file types. Could i please get a quote for recovery and if i would need to provide a new external HDD for the data to be put on? I can take the drive to Lombard Street in London.

1TB Lacie External Hard Drive not showing when plugged into multiple macs and using multiple adaptors. Not showing up in disk utility either. Really need to the data recovered if possible as has a lot of work stuff on there!

Data Recovery in Manchester

I have a seagate external drive that’s stopped connecting to my Mac. Is full of photos and vids. Is this something you can look at ? If so – what is the approximate price.
(Note I work in Manchester and can drop it in. I notice you have a data recovery location in Manchester at https://www.datlabsdatarecovery.co.uk/data-recovery-manchester/, can I call in and bring the hard drive to you for file extraction?

SSD Data Recovery

Dear Datlabs Data Recovery, I have a failed internal SSD from a Dell Inspiron 13 5000 laptop. It is a chipset with no outer casing, and the drive has already been tested by a professional with a SATA-to-USB caddy who determined it to be conventionally unreadable. If possible, please let me know if you would take this job and provide me a quote. I realise there may be a high cost involved. If the full drive cannot be recovered, there is some data which takes priority over others.

Recovering Files from a RAID 5

We have a 4 disk RAID5 unit, that has 2 disk errors, so it is unable to rebuild itself, and we can’t mount it to check.
Would you be able to give me an estimate for recovering the data or for rebuilding a disk so it can function again? We are a business in Manchester that needs it’s data back!

SSD Mac Data Recovery

SSD data recovery is becoming ever more popular as the solid state hard drive replaces the mechanically spinning drives. Here are some people who use SSDs that have then failed and they now want to get their data back.

Samsung SSD hard drive data recovery

Ssd has failed and is not recognised on a usb adapter on another PC. I need the data on it. It was checked out but they could not recover any data on my external hard drive for my mac. The drive is making clicking noise and not recognised on computer. It shows up in disk management and but says no media. IMAC will not start up and data therefore cannot be accessed. Want to retrieve data if poss.

SSD drive failed after firmware upgrade

My SSD has failed after firmware upgrade. Mostly photos that I would like to recover. Hard drive was dropped, husband took it to get fixed …they were unable to fix….or retrieve photos…. I was able to update the firmware but now the drive is no showing up. Now I see an error about the SSD that says it has a fatal software error, this fault has only just reported this since the firmware upgrade.

The hard drive is an SSD Samsung 850 EVO 250 GB.

SSD that’s inside an folder Macbook, question mark on startup

SSD not powering on. I have taken out the main motherboard / i.e the logic board to locate where the storage chip is. There are many covers and metal shields that i can’t take off at home. The SSD is water damaged. For the worst case scenario, how much will it cost for me to get this data back.

IDE Data Recovery

IDE HDDs have more or less disappeared from computers as of 2019. From time to time data recovery companies will get asked to retrieve files from these drives, but an IDE hard drive is a rare item, as the PATA interface they use has been superseded by SATA. As this blog is all about data recovery, if you’re looking to find a decent IDE hard drive data recovery company in the UK just browse some of our pages – we recommend many different service providers.

IDE HDD showing PATA interface

Older IDE (PATA) HDD hard drive 250Gb. makes clicking sound when spinning. certain data is accessible – but only very small files (no more than 50Kb). Drive fails when trying to read anything bigger.

I have an old WD IDE drive which my Mac won’t recognise. I use it to back up my Mac, and it still spins when I plug it in, the drive doesn’t appear on the Mac. I’ve tried a new cable, but no joy. Can you help?

I have an old external hard drive with a USB interface that I need to recover the files from. When I plug it into my computer it says “recovery” and the data does not load. I can see the hard drive has got data on it as around 12gb of space is taken up. I have had it looked at by another company and they advised that the data can be extracted but I could not afford the service at the times. It is personal data, mainly photos and documents.

I have my fingers crossed you can help me. I spilled tea on my IDE hard drive when it was connected to my PC. I took it to local repair shop who told me no liquid had got into any drive but put in the drying machine just in case. On going to collect it they had the bad news that they both were not working so it seems the electrical fuse out cause the damage. They recommended using an IDE hard drive recovery specialist to retrieve my data.

I’ve a hard drive that’s had the following error:
E:/ is not accessible The request failed due to a fatal device hardware error
The hard drive is a Seagate Barracuda 7200 500GB IDE. I really need some help with getting the data/programs off of it but I’ve no idea how to do it. The most important files are relatively small as well and I have tried to run a program to retrieve the data to no success.
The HDD will only be picked up if I put it in a casing and make it an external HDD but it reads as 0 data on disk and doesn’t show up on the file explorer every time.
Please if you have any advice or such the like let me know.

Recovering data from old hard drives

I pulled out a few Hard Discs from old laptops and PC’s from over the years. I’ve tried using caddies with some success but have a few drives I can’t get any life out of them. There’s a data recovery service in Glasgow that I’m looking to use.

WD7500BPKT (750Gb SATA) x2 (laptop size)
WD10EARS (1Tb SATA) x2 (desktop size)
WD3200 (320Gb IDE) (desktop size)
MPD3064AT (6Gb IDE) (desktop size)
Maxtor (40Gb IDE) (desktop size)

I am aiming to recover deleted screenshots and video clips saved in the capture gallery app of a Playstation 4. Would your Glasgow hard drive recovery company be able to recover these videos and photos assuming that the PS4 uses a WD7500BPKT hard drive that can be read only by the PS4 itself?

recover data from old hard drives

I have a WD10EARS external hard drive. The port on the device does not seem to have a snug fit with the USB lead and in the last couple of weeks THE DEVICE has slipped off my desk onto the carpeted floor. Tonight my laptop stated that the USB was not recognised and so I could not get to my data. When connected the device seems to make a squeaking/creaking sound rather than a clicking sound (but you may think otherwise being the experts) and the light flashes on the device. The lap top says on device manager that the device is working properly!
Can you possibly help me access my data stored on the device? I also have a 320GB Seagate Free Agent Go that the data could perhaps be transferred to…but I’m not sure how much data is on the 500GB device.

External Hard drive (WD3200) stopped working getting nothing at all when plugged into my desktop computer. My computer engineer tried it in an external device and still nothing can you help.

Hard drive (MPD3064AT) is used to transport data between home and school and does get knocked around sometimes. This morning when I plugged it into my work PC the drive spun up and the folder opened but when I tried to access a file it crashed. From then on the PC would not even recognise the drive was connected. I’ve had problems with the USB cable before so I tried a new one and it worked for a few moments (I even managed to transfer a small number of files off) before it crashed again. Now the mac will not recognise it either.
The drive contains a large number of teaching resources (I am a Science teacher) and I really cannot afford to have to make them all again.

Recovery my data from a phone in Sheffield

Phone data recovery is very popular, but a word to the wise, if you want your files back from a broken mobile phone, you need to send it to an experienced data recovery company. There’s a phone recovery data clinic on the Portgergate in Sheffield who provide a good phone recovery service and will give you a good chance of getting your files back. Their address is The Portergate, Ecclesall Road, Sheffield S11 8NX and their phone number is 0114 208 6027.

Here are some examples of phone data recovery.

I want to recover some data from an iPhone 6 which belonged to my daughter who died in October. I am her executor. The phone is in working order & has iOS 10.3.3 installed. Can I make an appointment to bring the phone into the Portergate data clinic in Sheffield and explain the requirements?

Phone screen is no longer works and I need can’t unlock it when connecting it to my laptop so I can’t copy the pictures off it.

I would like to recover whatsapp messages from my phone which I deleted by accident is that possible?

There’s a data recovery clinic in Sheffield based at the Portergate – see the map below:

Samsung Alpha- I’ts broke can not be fixed. I’d like all my pictures off it as I
Never backed it up.

I have a broken Samsung Note 2 phone, I would like to recover the data, I am in Sheffield and want to know how much does it cost? And also I have very old apple desktop which does not work. Can I also recover the file?

Unsure of what happened to my iPhone 5s, but I took it to a little repair shop in Sheffield as I want to be able to get the photos back off of it, they couldn’t do anything and said the phone looks water damaged. It also looks like it’s been scraped across a floor or something, and the screen is cracked. I need to send the phone back to Apple in 10 or so days but I would really like to get the pictures off of it before if that is possible

Outgoing and ingoing calls and call log recovery
Along with deleted Pics
and Data from apps like snapchat and whatsapp

I accidentally deleted all the photos off my SD card in my samsung S7 phone when i tired to transfer them to my laptop. (only the ones on the memory card were deleted, the ones saved to the phone are still there). I have saved some new photos to the memory card since. I know there’s a phone recovery data clinic in Sheffield – perhaps I can bring it in for file recovery?

I tried to sync the calendar from my old iphone 4s onto my new iphone se but instead wiped the calendar on the old phone and replaced it with the (empty) calendar on my new phone – is there a way you can retrieve the old calendar?

Software on iPhone 6s has crashed and so wont turn on. The phone needs a factory reset to fix (according to apple store). I need the data/memory taken off the phone before the reset so I don’t lose all the memory and if possible restored to the phone after the factory reset

Recover files from raid 5 arrays Manchester

We have 2 raid 5 arrays that need looking at. Array 1 – 4 x 500 gb disk array, one disk failed possibly due to overheat. We cannot get the array to rebuild. I have a new disk for replacement.
Array number 2 – 4 x 500 gb disk, Working OK but 2 drives accidentally removed while machine on. 2 drives still up, 2 drives OK but not online. Drives in both arrays Seagate Momentus 7200.4
What are my options in recovering the files from these raid 5 arrays?, based on us delivering the HDDs and whatever other kit you need, and 2-3 day turnaround? We are a located in Manchester

One of the raid 5 disks is a hard drive was from an external enclosure, has since been removed as I thought it might be the enclosure causing the problem. The hard drive used to show for a couple of seconds on Windows but then became unresponsive and ejected itself. The hard drive does turn on and spins and is detected by windows but will not show up in the disk manager. We consulted raid data recovery company Data Clinic in Manchester (Bury) and discovered that plugging the hard drive directly into my motherboard froze the PC at boot completely. Connecting it to the raid 5 array for data recovery purposes has a similar effect on the raid and we can not access any of the files stored on it.

The raid 5 arrays use the same hard drives – HGST HTS541010A7E630. When we take these hard drives out of the raid array and connect them to a computer some are recognised, others are not.
Hard Disk Sentinel gives health of 0.
Can anything be done to recover data?