Tag Archive for data

No Boot Device

Our client’s hard drive has failed (PC showed “no boot device“). Removed from PC and attached via USB caddy but drive is only recognised as “needs formatting” (obviously didn’t do this!).
He has most of his data on a backup but is missing some so would like us to try to get it recovered.
Seagate Barracuda 500GB
P/N 1BD142-500

Error message: No Boot Device available

The person who replaced the damaged hard drive I our laptop said that the problem was boot looping (laptop failed to boot – no device present) and an issue with the headstack arm (clicking). Could you quote for recovering data please )1TB hard drive in a dell laptop)

My Seagate 1tb portable hard drive slid off the side of the laptop and hit the floor.
I was unable to then read the data. I took it to the local PC shop in Northamptonshire who sent it away and it came back saying mechanical problem which needs fixing before seeing if they can recover data and the total bill if able to recover would be around £600 – £700., which included a new portable hard drive. I decided not to pursue this line and tried to collect all the stored data from other sources. However I am still considerably short of achieving that and have purchased another portable drive and am ensuring that I have two copies as the originals were removed from photo memory cards to allow re-use. I tried to read the old drive before accepting it was not economical to recover and discard, this was on an old desktop pc. However it came to life and I tried to copy the files but there was insufficient memory on the desktop. I did copy one folder to a memory stick. before closing the PC and awaiting for the new drive to arrive. It arrived but now I can’t read anything. It makes the noises you describe for a dropped drive under “symptoms”. I am interested in an estimate for the ability to read and recover the data please.

We have a motion computing MC-C5 CTF-003 tablet computer.
The tablet fails to find the hard disk and therefore boot to Windows 7. We have tried recovery and repair using a Windows 7 install disk, but no drive is found. Instead we get a “No Boot Device” error message.
We need to extract the data from the hard drive, we are located in London.
The drive is:
IBM System X, 50BG SSD, SATA 1.5GB
IBM FRU: 43W7737
Part #: IBM50-01903-SP2ACU

We have an external hardrive which was connected through to our computer via our wifi network. The hardrive itself appears to have stopped working and will not register on any computer. It seems to be a mechanical failure. It is a Seagate hardrive.

Seagate external hard drive began to make a bleep noise. My computer does not recognise it. I tried Taplin computers in Hillsborough who have previously been reliable and they said it’s failed and they cannot retrieve data. The drive contains mainly photos which I would like to retrieve. It also has some confidential material which are reports which I have other copies of but need to say they are confidential. We are located in Sheffield but I can bring the hard drive to your offices if required.

Model: 1TB Seagate Backup Plus Portable Drive
Model number: SRD00F1
Hard drive is not recognized by any pc. hard drive spins however power light does not illuminate. I require full data recovery and live in Liverpool.

These are all examples of hard drive failure that is producing the “No Boot Device” error as a failure symptom. To extract the data from the hard drive it is recommended that you find an experienced data recovery company. Hard drives are complex things, don’t go attempting to retrieve the files yourself, you’ll make things 10 times worse.

iPhone and Samsung Data Recovery

In my previous post I also wrote about phone data recovery services. Since then I’ve received quite a few more requests to retrieve the data from broken and damaged mobile phones. Here are some more questions.

My iphone 4s was stuck in recovery mode and after connecting it to itunes and pressing update, it factory reset instead. It wiped all the data from my phone and instead synced with my ipad which I did not want it to do. Nothing has been backed up by iTunes or iCloud so I am left with a phone which has completely reset. Follwing this frustration I was wondering if it was at all possible to recover any of the data which has been lost and if so what this would include?

Dr Fone software for recovery

I have an iPhone 5 that’s disabled and was wondering if I’m able to recover the photos off it?
Been advised by iPhone service – that they can only resent the phone but will wipe off all data.

I do have an iphone 6, 64GB, that falls and did not turn on again, anyways i just want to recover an specific pictures from my trip to Thailand, it is not in the icloud because i didnt do the backup, please contact me to get more info.

Samsung Galaxy S3
Will go into download mode
Will go into restore mode but shows a long string of errors starting with failed to mount /efs (no such file or directory)
mount /system (no such file or directory)
I have tried recovery using dr.phone. It gets partially though and then reports it the flash recovery package failed.

Data recovery in Hertfordshire – use London

In this post we focus our data recovery attention on the county of Hertfordshire and reproduce enquiries from St Albans, Hertford, Watford and Stevenage.

  • hard drive recovery Hertford, HertfordshireWe have a portable hard drive (1tb) filled with films. Etc for the kids and some assorted files of mines, Lad took it apart after viewing how online, he got it to work for a while and now it reads as no data when connected to TV or laptops, any idea of it can be retrieved? We live in Hertfordshire, St Albans
  • And a question from a customer in Watford: I have a 2tb hard drive which has failed. Initially it would access the files but when I tried opening them it said the files were corrupt. I tried data recovery software but it didn’t work. The drive then started making clicking noises and finally nothing.
  • I have a verbatim external hard drive with was pulled out and dropped when cleaning staff was cleaning my husbands office in Stevenage, Hertfordshire. The connection is now inside the hard drive so am unable to put the connection in and am unsure of any other damage. Would appreciate if you could help as hard drive has a lot of work related info on.
  • And finally, this question from a computer repair company in Hertford: I have an external hardrive (currenly not infront of me so can’t advise of make and model) that powers up (shows a white light) but does not connect to my laptop. Normally when its connected, a blue light comes on.

london for data recoveryAdvice: Hertfordshire is very close to London which is where most of the best data recovery companies have locations. Take a look at Data Clinic’s hard drive data recovery services – their London page is here https://www.dataclinic.co.uk/london-data-recovery/.

Recovering data from encrypted hard drives

data encryptionThere are various ways of safeguarding data through the use of encryption. One way is to ‘lock’ the hard drive from being used until a password is entered eg. by using an ATA command to encrypt a hard drive. Another method is to install a program that encrypts the data on the drive. Retrieving files from encrypted hard drives is the work of specialist data recovery companies such as Data Clinic Ltd, who are experienced specialists in all forms of hard drive recovery.

Question: I have a ata password locked ssd and I’d like to know if you guys can help me unlock it. I dont need the data on the drive.

Answer: An ATA password locked hard drive requires unlocking by the use of commands that interface directly with the hard drive. Thus, it’s usually necessary to go to the hard drive manufacturers themselves or a good quality data recovery company like Data Clinic Ltd in order to get the hard drive’s ATA password removed.

Western digital drive used for backup and data storage will not mount.
Have tried using other lead and other Mac but still no joy.

Question: I have a SSD HDD from a laptop that is encrypted with McAfee Endpoint and not recognizable when booting from the laptop. Can I send it to you to see if you can get the data off?

Answer: McAfee Endpoint is a hard drive encryption program that seeks to safeguard data by encrypting it on the hard drive. The data can only be read by decrypting the hard drive with a digital ‘key’. If this key becomes lost or is forgotten there is very little chance of the data being decrypted, even by a data recovery company.

Note: Encryption is used to safeguard data so if you are going to encrypt it, either by using an ATA password or by the use of a program like McAfee Endpoint, then make sure you don’t lose the password.

October 2017 Data Recovery Enquiries

Hello there – in this post I’m writing about some of the data recovery requests I had over the last 2 weeks. As you’ll see there are quite a few people having suffered data loss with faulty hard drives and smartphones. I’ve put links of interest in where appropriate. Visitors to my blog are welcome to contact me with their hard drive and phone recovery questions.

lots of hard drivesI have a Western Digital external hard drive which has recently failed. It will not read on the computer, but seems to click once plugged it. The light on the hard drive still appears, but it is in no way readable. There is a lot of data on this drive that I would very much like back and need. Please let me know if you meed more information.

I was download a .rar file online and was unable to open it on my laptop, I decided to put it on a this USB drive to try opening the file on another computer, as I unplugged it and replugged it in, since then, the USB reads UNREADABLE. Before that, this USB has had zero problems and been really fast and efficient with handling files.

My W10 Lenovo Ideapad 100 laptop took a hard knock and will not start up. The power light comes on, the HDD tries to spin up, but the OS won’t start, screen blank. I had a back up, but wife’s work and personal accounts (were on desktop) are unavailable and need recovery.

HDD stopped working while backing up the data. I only need to recover a PST file stored into Document-Oulook data file.

I’ve recently got a new laptop due to damage of the old one. It is a Macbook Pro 13″ retina 2015 model. I have the old hardrive from the exact same model and there are photos and files on there that I need. I’ve tried to locate adapter etc to do it myself however for this model im not having any luck.

The drive does not spin up and can not be found though PC anymore after i changed a faulty PSU, and did not change the PSU SATA cables over like i should have. Pretty sure i heard a small pop when i booted the pc. After looking at the SATA cables, they are set out slightly differently.

I have a seagate portable 1tb hard drive which i have tried to get working again but i cant see the device in windows and there is a clicking sound and a scratching sound

I have a Western digital My book studio 1Tb HDD which has around 500gb or so if data on it. The drive was connected to my Mac when the mac crashed and in order to use the mac I had to disconnect the power source. It now no longer mounts.

more hard drives

I recently had my hard drive sent off to be repaired under the name Katie galley, can you tell me at which stage of repair it’s ab and whether you have received it please

Seagate 1TB not connecting to computer, the light won’t come on and there is a buzzing noise. Can you retrieve the photos on the device?

I’d like you to look at an external hard drive which seems to of died. It was making a not very nice noise when stared up and then not being recognised. Not sure it had taken a knock at some point, but last time I remember using it did seem hotter than usual. Our IT department looked at it but don’t do data recovery.

All of a sudden the external drive says that the directory or file may be corrupt and I can’t access any of the work I have on the drive.

I have an old nokia 6230 which contains some cherished photos and videos on, I have tried all the obvious ways of data transfer such as via cable and bluetooth to no avail. Is this something you can do?

I have a segate barracuda 3000GB internal hard drive that has failed and I need to get the data back. The drive starts to spin up but then makes a clucking sound and stops so the PC can’t identify it. It is not full but does contain all our family photos, videos, music and some files. I think it has 2 partitions.

I have a 2tb hard drive that failed on me a month or 2 ago and I would like to retrieve the data from it. There’s nothing too major on there, more personal photos etc and an archive of work.

An old Acer Aspire 1700 hard drive is in clicking mode. The hard disc has been removed professionally. I need a quote for data recovery.

I have an iPhone 6S stuck on the Apple logo. While it is possible for Apple to reboot it (hardware confirmed as fine), they advised that there is a risk it may lose the data in doing so. I would like a quotation for recovery of the data (photos mostly) on the phone please?

I have a WD external drive and its suddenly not possible to open the data (states fatal error) and diagnostic for data lifeguard failed with error 008 – too many fatal errors. Could you please let me know if it is possible to fix this? How much would it cost and how long would it take? And how much data am I facing to lose?

Help getting data off phones

Here are some recent enquiries about recovering the data from mobile phones. It’s interesting reading and more can be found at http://phone-recovery.pen.io/.

My Samsung S6 has died completely and no manner of various button pressing seems to make any difference. There is a small crack on the back of the phone which is likely to invalidate the warranty therefore I am looking at potential options to cover phone numbers and more importantly photographs from the device as well as getting it repaired. The phone has been switching itself off and taking a while to recharge but has stopped working completely now. Can you retrieve the data and repair the phone?

My Samsung Galaxy J7 has stopped working completely. I cannot turn it on and I tried to have it repaired but the shop wasn’t able to do it. I would like to know if it is possible to retrieve images and documents from it or is it all lost.

I recently dropped my iphone 6 in the toilet and since it only turns on to the apple screen. I (stupidly) hadnt backed up any of my photos and REALLY would love to get them back – do you think this would be a possibility?

My girlfriend has an Iphone 6 on whch she has lost several voice recordings. The loss seems to have happened when the phone updated. The files are no longer found in the app but when I search the phone for them they appear in search results. The loss of data occurred around a month ago. I delete from my phone some txt what was very important for me it’s possible recovery txt from my phone.

I have a Samsung Galaxy s6 edge which is like to get my files and photos extracted from. The phone is completely dead and a new charging port, battery and screen did nothing. However, the motherboard does heat up apparently so they suspect it’s a fault with that. Would you be able to fix it, and if not would you be able to get the files and photos from it? I did have them backed up but absent mindedly deleted the app to save storage/data and didn’t think it’s un-back-up them. I’d be sad if it was unfixable because the phone is in good condition, but my main priority is the photos. There is No warranty on the phone.

Can you advise on a broken dock charging port for a Nokia Lumia 1020 ? Do you mend and at what cost thanks.

Smart MAX (Telenor 3G Mobile Set) When Factory data reset ,All Numbers Deleted. I want Recovery all numbers.What is Solution ?

Accidentally had deleted a load of pictures for travel off iPhone. New help restoring please

I accidentally deleted 25 photos from my phone today and despite trying an online purchased software they were not located (although hundreds of other photos were, including ones I had NOT deleted!). Is it possible to recover them and is it possible to make an appointment and have someone look ‘while I wait’? My phone is still working so I can’t really be without it for more than half a day. Chiswick would be closest for me.

The memory of the phone is not enough, and the data of photo and also record of wechat is lost, could you please help to recover them? Thx

I have had an IPhone 4 s for a few years now and the substandard battery I fitted a couple of months ago has damaged my phone by the heat it has produced. It only shows me the apple when you switch it on then nothing else. I’m quite keen to retrieve the photos & contacts off the phone and I’m unsure if its reparable so I can retrieve it myself or if its not it’s something you can retrieve ? Probably best to email as I’m working away with no phone at the moment.

Erased Data – Need it back

I have accidentally erased / formatted a Seagate 7200rpm USB 3 2TB external hard drive. The drive contained video files and project files and I need to get them retrieved. Is this possible? I haven’t used the drive since formatting.

Ain’t used in a long time. It has all my music and photos,videos music from over the years. Yesterday my was broke so hoped to get all music from the external but when i connect it it shows nothing and says almost empty but i know it was almost full. Anyway to retrieve it?

Hard drive does not read on laptop as is not spinning. It contains pictures. Hard Drive powers up but all i can hear is it trying to spin, pc or laptop does not recognise it also. Im in London.

Hard drive fell (a very very short distance) onto the floor, now is not recognised by Mac Pro. Makes a short sound when plugged into computer, but not recognised in Finder – but IS recognised in System Report. Looking to recover all data and move to new hard drive.

HP Proliant serversWent to format a drive and computer selected a different drive. unplugged it about 10sec in to formatting it so now wont mount. its a seagate 4tb drive and i need to recover about 500gig of photos and my iphoto cat off it. there is other info on it but i have those backed up already.
i just need a rough quote of cost to recover.

We require the data to be removed from approximately 250 removable SAS hard drives from mostly HP Pro Reliant servers prior to reselling. They are at a site in Camden, London. Please could you also let me know if there is availability over the next week.

My laptop does not recognise the hard drive when connected via USB. I have tried on multiple devices and had the same problem. It’s probably beyond my budget but I was just wondering (roughly) how much it would cost to retrieve music from my iPod classic?

More Hard Drive and Phone Woes

The phone calls keep coming in for which I am grateful. It’s all work and I love to recover data. Here are some of the latest woes I’ve had to deal with, from both hard drives and mobile phones.

anxious person - lost data1TB Toshiba external hard drive.
No physical damage. no clicking. no noise. cannot access data.

I have 3x8mm data cartridges (http://www.ebay.co.uk/p/TDK-3-pack-of-30-Minute-Vhs-c-Camcorder-Tapes-Tc-30hg/691427480) that were used to record video on a camcorder roughly 20 years ago. I need to get the data turned into digital so that I can watch them back (the old camcorder is long gone).

Western Digital (MyBook) external hard disk that was providing backup to my MacBook Pro has stopped working and it asks if I want to reboot the hard disk. I need to recover the data as it has backup plus other data stored on the disk. The hard drive is just clicking and appearing on the desk top. Ive checked to see if the data reading arm is stuck. it isn’t.

Dropped my hard drive while moving from one room to another, plugged it in and it started making a beeping noise. I looked online and it said it might be a problem with the heads. I really need to get the data off my hard drive and I am hoping you will have a solution for me. It is a WD My Passport for mac, not sure how old.

Asus laptop failed when trying to boot up once it has lost all of battery life (i tired to boot up as i believed it was connected to power, but it later transpired that battery ran out as power socket was turned off). Only bios screen comes up when turning on, the computer does not ‘see’ the hard drive.
No mechanical damage.

I have a 32 GB micro SD which wont allow me to access my JPEG images, there is a lot of photos of sentimental value to me so it would be nice to recover these damaged/corrupted files. no issue accessing and seeing the files, however I cannot see the images. I am a student in Preston and would be looking for a affordable price. Tried a few softwares, nothing works

LG G4 phone.
The device is in a bootloop.
There is severe corruption to the operating system and the device’s memory.
Require pictures and contacts recovering.

My issue involves my laptop starting up, however before booting to a log in screen it shows a message which says the hard drive is corrupted.
Is there anything you could do to recover my data? As a warning the PC is holding quite a substantial amount of data (perhaps 600/700GB?). I’m quite keen to recover it!