Tag Archive for hard drive

Data Recovery Advice

Seagate Baracuda 2TB docked external drive makes recurring clicking noise at power up then is silent. Not recognised by dock or PC SATA as media. Replacing controller with same firmware made no difference so think it is heads fault.

Buffalo 500GB external hard drive clicks and fails to start. I need a quote to include any additional costs related to where the recovered data would be placed.

I am looking for a spare part for a Seagate 2.5 hard drive (which was inside a Freecom MG mobile drive). It is a USB 3.0 converter. The P/N is EPB0009150 and I can also read S10F4501 – A0. I am not sure if the information are sufficient, but I can also send you a picture of the component.

I have a Lacie external that has stopped mounting. I think you can hear and feel it ticking away. It has wedding photos on so is fairly precious. Can you let me know how much it would cost to have a look at and try and fix?

Unable to read hard drive I/O Out Error

hard drive

I contacted you yesterday about an external hard drive that stopped working.
It’s very important (to me), because it has all my backups of research data and photos and everything on there. Unfortunately, my laptop stopped working last week and had to be sent to lenovo for repairs. As I had a backup on my external hard drive in was not too worried about the laptop potentially being wiped. Now the external hard drive is unresponsive and I’m in a panic.

my external hardrive is only appearing on disk utility, i have attempted first aid however it appears to be unsuccessful. and has advised if possible to back up all data. i believe a file has been corrupted and this has somehow broken the hardrive’s structure. i would greatly appreciate a full back up of the hard drive.

I use my seagate external hard drive to store my travel footages and edited vlogs. One day I connected it to my laptop and it completely froze the laptop. I was unable to eject before restarting because it was frozen. Once it was turned back on, the hard drive didn’t show up on finder or desktop. When it eventually does, nothing shows up, my laptop crashes and I would have to restart it again.

I have a 2TB external hard drive that gets plugged in to electricity and my laptop that had fallen and now makes a clicking sound when trying to access my data. It’s no longer recognized/accessible from my laptop. How much do you charge to recover the approximately 500GB worth of data on there and transfer it to another new hard drive?

I would like to know how much it will cost me to repair my drive. I believe it fall down. I just need to have an idea of the cost to know if I’ll be able to pay for it or not !

I will be at london 4-9 of september as a tourist.
I want to take whith me my broken hard disk and fix it . Can you help me to do it? Can you do it in that days that i stay in london?

For further information on recovering the data from hard drives please go to our homepage.

Hard Drives that have failed

Here’s the latest batch of posts that have come into us from people with failed hard drives who need to retrieve their data. As you can see, the hard drives have failed for a number of reasons. Sometimes the data is recoverable, other times not. It all depends on the problem. Professional data recovery services are available throughout the UK from companies like Data Clinic Ltd, who have been retrieving people files from dead hard drives for over 15 years.

hard drive brokenWD Mypassport Ultra external hard drive seems to have failed. Powers up when connected but not visible as a device (I have a macbook) so I can’t see anything. A 3TB internal drive that shows no signs of damage externally. Not showing up in BIOS in two different machines. It feels as if it spins up when power is switched on then stops a few seconds later.

Need Data of of old hard drive
I’m afraid this might not be the most helpful description of a problem. I have an old external hard-drive that failed quite a few years ago. It has, since failing, sat in a box and collected dust. When it failed, it simply failed to start-up at all, but it did go through a short period of “clicking”. I would love to know the likelihood of getting my data back, and the cost that might be incurred. I haven’t needed the files on the disk for a long time, so it isn’t urgent at all. As such, if it’s going to be very expensive then I’ll probably leave it, but there are some “rare” MP3s from bands that I used to see, that I simply can’t find anywhere else that would be great to get back! As well as a few films, etc

USB Port takes too much energy
I plugged in my external hard drive one day and a window popped up saying that the USB Port was taking too much energy. I unplugged it and tried again – the alert remained. Since then my Mac hasn’t recognised my Hard Drive. I tried it on a different Mac and it’s not being recognised there either. Hard Drive is working as light blinks when plugged in but just refuses to be recognised. Cannot access it – lifetime of photos 🙁

External USB 3.0 hard drive 1TB by Verbatim (disk by HGST) – it slid off the desk while connected to he computer, under it’s own weight disconnected from the cable and dropped to the floor about 30-40 cm. It was connected a moment earlier and working fine. When reconnected device is recognized as External Hard drive, but cannot be initialized (either win 7 pro or win 8 pro). No vibration when connected, just very slight whining noise – like electrical motor in a fan prevented from turning by holding the impeller in place. I need to recover any private pics, videos and documents that are on this drive, so can you help me?

Yes – I can help – please contact me with your details so I can contact you.

Freecom Hard Drive is Damaged

We have a damaged Freecom usb drive that looks like the connecting cable has been bent against the connection on the hard drive, this small part has broken off the hard drive circuit making computer connection impossible. The hard drive its self is ok.

Freecom hard drive

A Freecom hard drive

I have an external hard drive with lots of photos on it which I can’t turn on to access. I think it has been dropped, and it sounds as if the hardware is trying to start but can’t. Could I get a quote for how much this might cost?

USB memory stick does not work when plugged in to port, can you recover the data on the stick?. I was wondering how much you charge for USB data recovery. The device is not being recognised by the computer. The following has been tried: device manager, computer manager, my computer. I think it is a hardware failure.
I have spare USB’s of the same type if required for parts, etc.

Hi I was recently on holiday and my iphone 7 plus and my stupid partner decided to see if he could take a pic under water the sea it was in there for literally a few minutes when he got it out it started making a clicky noise then went off and is completely dead this happend about a week and half ago and still won’t work at all my laptop won’t recognise it either I’ve been so upset as I have lost my holiday photos I took as obviously I was out and did not have time to connect to wifi for them certain pictures to be updated to iCloud is there anything you can do and if so a rough price

Prices: Data recovery is only applicable if you want the data off the storage device that has gone wrong. If you’re not bothered about the data then don’t buy a data recovery service, simply replace the hard drive or mobile phone. The cost of recovering a Freecom hard drive like the one above costs around £500 depending on the damage.

Examples of hard drive data recovery

datlabs data recoveryHere’s my latest data recovery post. I was able to retrieve much of the data from these hard drives myself after I’d fixed them. My thanks to the experts at http://www.datlabsdatarecovery.co.uk/ for their assistance in retrieving the data from some of the hard drives.

I have a 1TB WD external hard drive which I use as back up for my iMac and MacBook Pro. When I plugged into my MacBook Pro a couple of days ago the drive was not being seen by the laptop until after a long while, after which it said it needed repair. After clicking on the pop up box the drive appears in Finder but cannot copy or save to the drive. The same problem then occurred on the iMac but now the drive is not showing up at all. I need all the data recovered which was about 5-600 GB.

The HDD has been corrupted and will not power on, the HDD has been given to fields data recovery who have diagnosed the issue. This should be a easy fix as it has already been diagnosed, The reason why I have come to you is that your quote seems to be more reasonable than fields who started quoted £200 then bumped the price up to £1320 which is quite unreasonable. HDD has had a complete rebuild within our clean lab which included a platter swap, the head assembly unit was replaced, the magnetics aligned, the motor replaced and the firmware being repaired. HDD was channelled through an identical working HDD so that the sectors could be manipulated and an image created during the process. The image is then scanned for data which is repaired via Data Extractor and rebuilt using software and mapping. The diagnosis has been completed on the damaged HDD and the technician has advised that they can recover approx 69GB of data. A total of 3025 recoverable files and 860 folders. I hope you can help!

External hard drive 1tb fell to the floor during transferring files.
Mac cannot tell the hard drive is connected. Hard drive makes a kind of repetitive ‘bzzt’ sound when connected, the LED lights up but nothing happens.

Lacie external hard drive (mac formatted) is clicking and beeping.

Got my old laptop back ( was buried in the attic with all my other stuff) took it back out and tried to turn it on .. the laptop works fine but it’s not recognising the hard drive and it’s also saying operating system not found , tried it on my partners laptop and it’s definetly the hard drive that’s not being recognised

Hard drive is damaged. Been hit.

My laptop (Lenovo ideapad z580) completely died. I have removed the hard drive and tried putting it in an external enclosure but two other windows pcs don’t recognise it. It vibrates slightly but makes no noises when connected to them. Is this something you can help with, and what would it cost? I am in London.

Datlabs data recovery have branches all across the UK – just go to their locations page to find out more information.

Data Recovery Questions

Here’s a number of questions we’ve received about data recovery over the past week. The questions are about data retrieval from both phones and hard drives.

The phone was dropped into a pool. The phone has been taken to a phone shop to see if they could fix it but they couldn’t. would just like to recover the data.

Seagate (external USB) Expansion 2TB drive started making a clicking noise and not booting up. Works on occasion but only for a short period.

i’ve deleted all my pictures from my desktop computer and deleted them from the recycling bin can you get them back?

+I have 2x LaCie rugged thunderbolt with different issues. One was accidentally re-formatted from OS X Extended to ExFAT but has not been written to since so the data should still be there. The other was working fine, ejected and the mac shut down, then the next morning when the mac was turned on this drive failed to mount. It shows up in Disk Utility as an external drive but does not mount the volume (correct word?). Again this drive has had nothing written to since. Neither drive has been dropped or otherwise physically damaged. Please let me know what you might be able to do!

I have a vintage model of Macbook Pro 2009, and the hard drive on it had recently failed, and can no longer start up. Is it possible to recover the data from the hard drive? And can I please get an estimate quotation for that ?

A folder on my ssd drive has been wiped, the folder itself remains however the documents within it have vanished. The documents outside the folder also remain.

+I haven’t lost the data (i hope), but i believe i need the PCB repaired/replaced on a WD Red hdd. I stupidly plugged in an incorrect voltage power pack into the caddy of my WD MyCloud NAS (with 2 x 4tb WD RED drives in it) and now it isn’t recognising one of the drives. I assume I’ve burnt out a diode and i was wondering if this is something you could confirm and how much this type of repair might cost…or what i might have done?

If you have a similar problem that requires data recovery please contact us for details of our services.

External Drive Recovery

Picture of an external hard disk driveExternal hard drives certainly aren’t new but they are extremely popular. Many households have more than one and companies can have hundreds. It’s the convenience and portability of external USB hard disk drives that makes them so popular.

External hard drives can be single disk systems or multiple disk NAS devices, some running RAID. Most connect to either a computer using a USB connection or a router. This last option is very popular as it allows everyone who can connect to the router to share the data on the external hard drive.

External hard drives also get knocked over or dropped, when this happens, and it happens quite a lot, they break and the data on them is lost. External hard disk recovery is possible but it takes a skilled company to do it. A dropped hard disk will often make a buzzing or a ticking sound (often described as the ‘click of death’ – Wikipedia link here). In both cases symptoms like these indicate that the hard drive has mechanical damage. I’d recommend anyone who has dropped a hard disk and broken to contact an external hard drive recovery company like Data Clinic Ltd (their external hard drive page is here) if they need to data off the disk.

Once a hard disk has been dropped it can’t really be repaired to such an extent that it’ll work without problems again, frequently data from dropped hard drives is transferred across to another external USB hard disk drive that hasn’t been dropped and works perfectly !

 

Wireless USB3 External Hard Drives – Battery Powered

Buffalo Air hard disk driveBuffalo Technology has launched new storage options in the 2014 International Consumer Electronics Show, like the new MiniStation Air Wireless Mobile Hard Drive (HDW-PD1.0U3), LinkStation 200 Series, and also the LinkStation 420 Network Video Recorder (NVR).

MiniStation Air Wireless Mobile Hard Drive

The fresh MiniStation Air Wireless Mobile Hard Drive supplies as much as 1TB of storage for computers, smartphones, tablets and much more. This new streamlined mobile storage option contains up to 10 hours of battery life and supports up to eight devices; this gives users the capacity to take their multimedia library with them while traveling in addition to streaming content wirelessly to any computer, smartphone, tablet PC, smart TV, or supported gaming console.

The MiniStation Air supports up to eight wireless connections, features an USB 3.0 interface, and lets users create a Wi-Fi hotspot to talk about its recognized network and Internet connection with linked apparatuses. Free cellular apps for Android and iOS can also be accessible, offering a rich UI along with a premium user experience. Moreover, the MiniStation Air may be used to stream multimedia content to any DLNA playback apparatus, including smart TVs, media players, and gaming consoles.

Essential Characteristics include –

Features long battery life so users can access and stream multimedia files for up to 10 hours on one charge
5S twice doubles as a mobile battery charger for charging smartphones while away from home – Totally charge an iPhone
Contains an USB 3.0 interface for quick file transfers and access when directly connected to any PC or Mac computer
Supports connections from up to eight devices for simultaneous access to files for multimedia streaming and more
Enables users to establish a Wi-Fi hotspot to talk about their recognized network and Internet connection with linked apparatuses
Use MiniStation Air to stream multimedia content to any Wi-Fi DLNA playback apparatus
Free cellular apps for Android and iOS are offered for downloading

Pricing and Availability

The Buffalo MiniStation Air 1TB Wireless Mobile Hard Drive will probably be available sometime in March 2014 for roughly $199.99 and is backed with a small three-year guarantee; this contains toll free U.S.-based technical support available 24/7.

Does Your Hard Disk Drive Make Noises ?

Photo of a damaged hard disk drive

Serious damage can be caused by mechanical failures on hard disk drives and it’s best to make sure your data is saved elsewhere.

Has something happened to your hard drive? Is it making noises that it usually didn’t? Hard disks should run virtually silently, the exception being the clicking sound that may occasionally be heard during data read and write cycles. If you start hearing noises if the hard drive isn’t being accessed or hearing noises you have never heard before, it probably means that your hard disk is failing. Grinding and squealing noises typically imply that the drive has a serious mechanical problem and is near failure. If you don’t have a backup of your data, it’s a good idea to take a backup ASAP.

There are only two ways that you can shield yourself from losing all of your data in your hard disk. The very first and most likely the smartest will back-up data onto a functioning hard drive, so then you’ve got an additional copy, should it in fact crash along with your data isn’t totally gone. The second way is a bit more complicated, but in a couple of steps I’ve described how to fix your hard disk temporarily.

Run free hard drive diagnostic applications, which is already available on several PCs or on the Internet. More complex software is available for a price from pc software developers. At best, this software will mark certain areas as terrible and keep the pc from utilizing that later on. It won’t fully fix the area of the hard disk. If any corrections are made and also the diagnostics applications was effective. It is only a short-term solution and remember, the diagnostics applications will operate temporarily, but will eventually fail, therefore change it instantly.

To keep you from losing your data in the foreseeable future, it’s essential to back up your hard drive often. I’d advise doing this at least once every month. With an up-to-date back-up, recovering your data is as simple as installing a fresh drive and restoring your data. Nowadays, hard drives are affordable and simple to set up, so you ought to have no trouble. The most important item to take out of this place is really to make sure you’re always backing up your data onto another hard drive.

Helium Hard Drives – The Next Step in Hard Drive Technology ??

Helium Hard Disk Drives

Helium Hard Drives: Are they the next big thing ??

Western Digital could topple as the king of enterprise disc shipments Seagate thanks to its helium drives, according to analysts IHS. The technology has been produced by WD’s subsidiary Hitachi GST.

Read / write heads and spinning magnetic platters in hard-drives full of helium encounter less drag instead those in devices comprising clean air, and thus consume up to 23 per cent less energy according to Hitachi GST.

Also, as much as seven platters could be set inside such a drive instead of the maximum of five seen today.

A 4TB five-platter drive would turn into a 5.6TB drive utilizing the same 800GB/platter areal density technology. Therefore Hitachi GST can optimize helium drives for low power consumption and high capacity or a combination of the two – and give Seagate a right shoeing.

IHS storage systems believe helium hard drives could propel Western Digital to the top business drive spot, dethroning Seagate along the way.

Helium filled drives could raise drive capacity before data storage systems – including heat

assisted magnetic recording – reach the market. Their projections show the marketplace for helium drives will mount from virtually zero in 2012 to over one hundred million units in 2016, especially in case that the high prices of production are brought down.

But will the prices come down? And also the IHS speculation assumes the seven-platter helium filled monsters still fit in conventional 3.5-inch drive bays.

One answer would be to add flash to the enterprise drives and turn them into go faster hybrids. Hitachi GST could do the same, and we’d have helium gas-filled hybrids. As these technologies permutation are played out it’s going to be an interesting few years.

Common Ways In Which A Hard Disk Drive Can Fail

A computer’s hard disk drive is the central data repository for the entire system. All sorts of important files are stored on a hard drive, from the operating system itself to important work and personal data such as photographs and financial information. However, as with any component of a PC, hard drives can fail for a number of different reasons.

Few things are more distressing than trying to turn on your computer, only to discover that it will not boot up. In many cases, this is the result of a hard drive failure. A skilled technician may be able to provide the skills required, repair the damage and recover the data from the drive. However, his chances of success depend in a large part upon the cause of the failure.

One common cause of hard disk failure is an electrical problem. If may be a surge of electricity to your computer and the circuits can become damaged, making it difficult or impossible to control the hard drive. Common symptoms of this type of failure include a drive that powers on but does nothing, or a drive that makes a clicking sound.

In these cases, the data on the hard drive may still be intact, so retrieving it may not be terribly difficult. However, you may have to have certain parts of your PC replaced, or the technician may need to manually copy the files from the damaged drive onto a new one.

Hard drives are also prone to mechanical failures. Most hard drives involve a platter that spins at very high speeds. The read and write head hovers a fraction of a centimetre above this platter. In rare cases, a collision can occur. This is known as a “head crash.”

These collisions can severely damage the hard drive and lead to the loss of data. Recovering data from a hard drive after a head crash can be very difficult, and requires the use of specialised equipment such as a clean room. If your hard drive is making grinding noises, or if it makes no noise at all, this may indicate a mechanical problem.

Hard drives can also fail for non-physical reasons. In these cases, the drive itself is fine, but the data on the drive has become damaged or corrupted so that the computer can no longer access the files and folders. For example, if the information that tells the computer where each file is located becomes corrupted, you will be unable to open your files.

Fortunately, fixing these logical failures is generally a simple procedure. The technician will simply have to replace the corrupted data with new copies of the proper information. Once this has been done, your system will once again be able to access to your files. Even if some of your files are damaged, a skilled technician may be able to retrieve the remaining lost data.

Hard drives can crash and fail for many different reasons. Properly diagnosing the cause of the failure is the first step that a good hard drive recovery technician must take in order to solve the problem.